Amazon
- Package not delivered Open
Akshara filed this complaint against Amazon on Jun 12, 2021
I had ordered for a lenovo tab ***-*******-******* on June *. It was supposed to be delivered to me on June *. Since I had multiple orders on that day, amazon cheated me. The delivery agent came with * parcels. I had * health mix powder to be delivered to me on that day along with one tab. The delivery agent came with one cardboard box and another bubble wrapped package and asked me for the OTP. The package looked similar to a tab so I disclosed the OTP and got my order. I opened the package and found health mix powder inside the cardboard box and another health mix powder bubble wrapped. But from app they had changed the status of * health mix powder and the tab as delivered while I got only * health mix powders. Pfa the so called tab but a bubble wrapped health mix powder. I raised a complaint with amazon customer care. Since amazon is a huge company who keeps track of their customers, they would definitely be having the backup of all the chat I had with the customer service. The customer service chat person asked me to wait until June *. I waited until June * and raised an issue again with amazon, they said they are raising an investigation against this issue and cleverly asked me to wait until June ** as June ** is the last day for replacement or refund. I waited until June ** to find out that the delivery agency claimed to be delivered. As a customer I trust amazon and book items from there. Now amazon claims that they are only an intermediate and not a seller or a manufacturer. But isn't that amazon's responsibility to satisfy their customers. Seller of a health mix powder and a tab are obviously different. A tab seller isn't going to pack a health mix powder instead of a tab. So the problem lies with amazon packing which they don't accept. They failed to give me refund or deliver my ordered item. I am a very disappointed customer who has saved money for almost * months to gift this tab to my mom. But unfortunately I did not have the cardboard box in which the order I'd was mentioned. So they closed the case saying that the order has been delivered. And now amazon cannot do any further investigation on this itseems. Don't you trust ur valued prime customers?
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Amazon
Resolved
Frustrated? File a Complaint
PepperFry
"Before logging my complaint in Voxya, I had approached the consumer forum which was a big disappointment. Voxya provided excellent service and resolved my complaint. I have received the refund from PepperFry."
Arijit Sengupta
Related Complaints
Amazon - Amazon cheats members stating genuine reason to return a non returnable item Closed
Hi, my call was transferred to * different people regarding returning an item that is a door hanger with hanging hooks. The top part of the hook is made for hanging on the door and it doesn't allow to close the door at all. Amazon told me to se...
Mar 23, 2024 by Alan Abraham
Amazon - Delevery boy missbehave Closed
Delevery boy missbehave with us. And dont accept return and abuse us etc. ...
Feb 08, 2024 by Hannan khan
Amazon - Package not delivered Closed
Company - amazon Product - mobile Order Number- ***************** Date of Purchase- ****-**-* email-ashok***@gmail.com delever date-****.*.** pov- I had purchased a mobile from Amazon on January * for Rs. *****. The delivery date to the January...
Jan 25, 2024 by ashok kumar
Amazon - Package not deliveried Closed
I Ordered NCERT Biology Textbook For Class - ** Latest Edition as per NCERT/CBSE from a shopping site known as Amazon . As Told by the amazon delivery of the product was to be done by *th JAN-****. As I can track my product it was at Kolkata...
Jan 07, 2024 by Rushikesh Nandkumar Jakapure
Amazon - Item missing in the package Closed
I have ordered my sony wf-c***n airbuds on Amazon on December **,****.but I got an sony box on December **,****.but I can't find the sony airbuds inside the package.I also informed the delivery person about this at the time of delivery itself.B...
Jan 03, 2024 by Tharun Anand