Hurrrray!! Once again we have successfully resolved a RedBus online consumer complaint by using our unique platform. On Monday, Rani Subramanian filed an online consumer complaint at Voxya.com against RedBus. She booked a bus ticket through RedBus to travel from Chennai to Tirunelveli and paid Rs.1799/- for the ticket. But due to some fault in the RedBus system she did not receive any e-ticket.
When she contacted support at RedBus they told that since confirmation of ticket was sent to her by the system so the amount cannot be refunded. She also tried to cancel the ticket at RedBus but it did not work. After trying everything, she decided to post online consumer complaint at voxya.com. You can check her original complaint posted here: http://voxya.com/view-complaint/e_ticket-not-issued-but-amount-debited-on-booking-bus-ticket/155
On receiving the RedBus online consumer complaint, we started a social media campaign and contacted RedBus. Also, like always, we requested customer to share her complaint via social media platform like Facebook and Twitter.
Within just two days time, the customer received a refund from RedBus in her account and we have received a “Thank You” email from Rani Subramanian. Again we have successfully resolved another consumer complaint at our platform! We are happy that we are able to help consumers and resolve consumer complaints quickly 🙂
We are happy to state that we have got one more success story to share. We have resolved Pepperfry consumer complaint within just two days.
Last week a consumer, Amandeep Singh filed a complaint against Pepperfry – a famous online furniture store. The store was listing a bed with some misleading description about the storage space.
Believing this misleading description, Mr. Singh ordered the bed at the online store and paid Rs.37173 for it. Later he came to know that the bed does not have any storage inside the bed, which caused severe mental agony to him.
When the customer contacted Pepperfry support, they refused to cancel his order or refund his money saying that storage actually means he can use plank under the bed for storing things. This was simply unacceptable to the customer as storing under the bed can not be treated as an in-built feature of the bed.
However, the invoice provided by the Pepperfry clearly shows “Bed with Storage” as product description in it.
Pepperfry invoice describing the product
Pepperfry Consumer Complaint
Finding no other alternative, the customer posted his Pepperfry consumer complaint at Voxya.com – a platform to resolve consumer complaints quickly. We investigated the matter and found that customer’s complaint was genuine. The product page at Pepperfry had a very misleading title showing the bed has a storage.
Actual product page at Pepperfry
On receiving the Pepperfry consumer complaint, we at Voxya, started a social media campaign and tried to contact Pepperfry.
We also requested customer to share his Pepperfry consumer complaint via social media. Immediately within just one day, the customer received a call from Pepperfry’s CEO office and they canceled the order and refunded the money to the customer!
So, we have resolved Pepperfry consumer complaint at our platform successfully 🙂 It is really nice that Pepperfry took immediate action in the matter and resolved the complaint quickly.
We received a thank you email from the consumer and we feel happy that we were able to help in resolving his Pepperfry complaint 🙂
Thank you email from consumer thanking voxya.com for resolving his consumer complaint
It looks that the details given on this product page are misleading and incorrect. Hope somebody at Pepperfry will look into this soon.
If you are facing issues with a product or service which you purchased and the vendor is not helping, you can file a consumer complaint at https://voxya.com/file-consumer-complaint
Our experienced legal team will help you to get refund, replacement and compensation.
Don’t forget to check our detailed Consumer Guide providing every single detail of taking legal action in your consumer complaints. You can also talk to a lawyer and know your legal rights before approaching Consumer Forum in consumer complaints.
Please check our latest Youtube short regarding Ecommerce complaints
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