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Lodge consumer complaint in consumer forum & consumer court

Felicitations to our development team! They have added one more module in our Voxya platform. As you all know that Voxya is a platform for resolving consumer complaints quickly, so we have extended the platform to include one more obvious user in the ecosystem, i.e. Lawyers. Now, advocates can register on our website and can provide assistance to needy consumers. They can lodge consumer complaint in consumer forum and consumer court on consumer’s behalf. Presently, there are no charges for consumers to post & resolve their consumer complaints online at Voxya. Similarly, consumer forum lawyers will be able to register free on the website.

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If you are an advocate then you can register yourself at Voxya.com by going to any complaint or company page and then clicking “Help Consumers” link there. You will be presented with a form asking for personal & professional details. Please note that we are doing manual screening and approval for new lawyer accounts at our platform so be ready to provide additional details like Bar council number, name of the State Bar, name of the Bar Association, Bar Council ID etc.

Once you are registered as lawyer, you can start helping consumers to lodge consumer complaint in consumer forum. As a lawyer you can decide and charge fee from consumers directly for providing your legal services. Though no one has registered as lawyer yet (as on date 23rd Feb 2017) to lodge consumer complaint in various consumer forums but we hope that very soon we will start getting help from advocates. We are hoping that this addition in our platform will make the entire ecosystem robust, efficient and speedy.

If you have any questions regarding this, please do not forget to contact us here. Also please feel free to lodge your complaint online. We are here to resolve your complaints!

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RedBus online consumer complaint resolved

Hurrrray!! Once again we have successfully resolved a RedBus online consumer complaint by using our unique platform. On Monday, Rani Subramanian filed an online consumer complaint at Voxya.com against RedBus. She booked a bus ticket through RedBus to travel from Chennai to Tirunelveli and paid Rs.1799/- for the ticket. But due to some fault in the RedBus system she did not receive any e-ticket.

When she contacted support at RedBus they told that since confirmation of ticket was sent to her by the system so the amount cannot be refunded. She also tried to cancel the ticket at RedBus but it did not work. After trying everything, she decided to post online consumer complaint at voxya.com. You can check her original complaint posted here: http://voxya.com/view-complaint/e_ticket-not-issued-but-amount-debited-on-booking-bus-ticket/155

On receiving the RedBus online consumer complaint, we started a social media campaign and contacted RedBus. Also, like always, we requested customer to share her complaint via social media platform like Facebook and Twitter.

RedBus complaint resolved

Within just two days time, the customer received a refund from RedBus in her account and we have received a “Thank You” email from Rani Subramanian. Again we have successfully resolved another consumer complaint at our platform! We are happy that we are able to help consumers and resolve consumer complaints quickly 🙂

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How we resolved Pepperfry consumer complaint in just two days

We are happy to state that we have got one more success story to share. We have resolved Pepperfry consumer complaint within just two days.

Last week a consumer, Amandeep Singh filed a complaint against Pepperfry – a famous online furniture store. The store was listing a bed with some misleading description about the storage space.

Believing this misleading description, Mr. Singh ordered the bed at the online store and paid Rs.37173 for it. Later he came to know that the bed does not have any storage inside the bed, which caused severe mental agony to him.

When the customer contacted Pepperfry support, they refused to cancel his order or refund his money saying that storage actually means he can use plank under the bed for storing things. This was simply unacceptable to the customer as storing under the bed can not be treated as an in-built feature of the bed.

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Pepperfry invoice describing the product

Finding no other alternative, the customer posted his Pepperfry consumer complaint at Voxya.com – a platform to resolve consumer complaints quickly. We investigated the matter and found that customer’s complaint was genuine. The product page at Pepperfry has very misleading title showing the bed has a storage.

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Actual product page at Pepperfry

On receiving the Pepperfry consumer complaint, we at Voxya. started a social media campaign and tried to contact Pepperfry.

We also requested customer to share his consumer complaint via social media. Immediately within just one days time, the customer received a call from Pepperfry’s CEO office and they canceled the order and refunded the money to the customer!

So, we have resolved Pepperfry consumer complaint at our platform successfully 🙂 It is really nice that Pepperfry took immediate action in the matter and resolved the complaint quickly.

We received a thank you email from the consumer and we feel happy that we were able to help in resolving his complaint 🙂

Thank you email from consumer thanking voxya.com for resolving his consumer complaint
Thank you email from consumer thanking voxya.com for resolving his consumer complaint

Though the Pepperfry consumer complaint has been resolved by the company quickly but we will still request Pepperfry to modify the title and the description of this product listed at their store here https://www.pepperfry.com/bibiana-queen-bed-in-cherry-and-solid-grey-finish-by-casacraft-1478584.html.

It looks that the details given on this product page are misleading and incorrect. Hope somebody at Pepperfry will look into this soon.

If you are facing issues with a defective product or service which you purchased and the vendor is not helping, you can file a consumer complaint at https://voxya.com/file-consumer-complaint
Our experienced legal team will help you to get refund, replacement and compensation.