Category: Consumer Complaints

Kia Motors entered the Indian market in 2019 and swiftly established itself as one of the top automotive brands in the country. However, as is bound to happen with any company, some customers may face issues that need redressal. This comprehensive guide takes you through the step-by-step process to resolve Kia Motors complaints in India.

Step 1: Speak to the dealership

As your agreement is with the authorized Kia dealership you bought your vehicle from, they are best equipped to understand and troubleshoot problems. Explain the issue in detail to the service advisor and have them diagnose it. If the problem is due to defective parts or poor workmanship, replacement of parts and repairs will be done free of cost under warranty if applicable. Ensure you get a written complaint/job card number from the dealer for future reference.  

Step 2: Register complaint on MyKia Connect App

Kia has a dedicated app – MyKia Connect – for customers to register Kia Motors complaints. You can provide relevant details like voice recordings, images, etc on the app to log a ticket, which can then be tracked for resolution. For quick redressal, check that your contact information and vehicle details are up-to-date on the app.

Step 3: Email Kia India Customer Care 

If the issue remains unresolved despite contacting the dealership and registering a complaint on the app, the next step is to email Kia India’s customer care (customercare@kia.co.in / kiacare@kiamotorsindia.in). Address the mail to the customer care head, laying out the issue, action taken so far, and pending resolution concisely yet in detail. Attach relevant documents and communication trails. You can typically expect a response within 5-7 working days.  

Step 4: Tweet to Kia India

Escalating your grievance publicly on Twitter by tagging @KiaIND often prompts a quicker response from brands like Kia that are conscious of social media perceptions. Quote your complaint number and VIN in the tweet, calling out the unresolved issue. The social media team is bound to immediately flag it internally for prioritized resolution.

Step 5: Post on Kia’s Social Handles

If Twitter doesn’t yield satisfactory resolution, the next step is posting about your Kia Motors complaints on Kia’s official Facebook and Instagram pages. Outline previous attempts at complaint resolution and publicly seek help from Kia India as a dissatisfied customer. Being called out on social media compels brands to promptly resolve pending complaints to limit negative publicity. 

Step 6: Lodge Complaint on Voxya

You can register your complaint against Kia on independent consumer grievance platforms like Voxya. The portal has automated mechanisms to reach companies for complaint resolution within defined timelines, ensuring speedy redressal.

Step 7: Approach Consumer Court 

If all above attempts prove unsuccessful, the last resort is to approach your state or district consumer court to file a case against deficiency in service or defective product as a consumer. While the legal route entails effort and time, you can utilize Hire a lawyer service from Voxya which can help in getting resolution and compensation through Consumer Court. You can take legal action against Kia Motors by sending legal notice through a professional lawyer and filing a case in the consumer forum.

Step 8: Inform Transport Department

For complaints related to vehicle quality, manufacturing defects, or other issues that you believe require wider awareness, send an intimation letter to the regional transport office and Public Response System of the Ministry of Road Transport. 

We hope this 8-step guide to resolve Kia Motors complaints proves useful for Kia car owners in India. While dealing with issues can be frustrating initially, following the above methodology should help ensure satisfactory closure of your grievance. Let us know in comments if you have any other tips to share!

TVS Motors is one of the leading two-wheeler manufacturers in India, with a wide range of motorcycles and scooters. While TVS vehicles are known for their quality and reliability, but if you face any grievances with your TVS two-wheeler, there are specific steps you can take to get your TVS Motors complaints redressed. The issues can sometimes crop up – whether a manufacturing defect or a dealership-related problem. This blog provides a simple guide to resolving common complaints against TVS Motors.

Common TVS Motors Complaints

Some of the frequent issues faced by TVS owners include:

• Manufacturing defects: Faulty parts, incorrect fittings, poor vehicle assembly leading to breakdowns or poor performance
• Poor Mileage: Significant difference between promised and actual mileage figures
• Excessive engine vibration issues decrease vehicle stability
• Faulty parts replacements during service not matching OEM standards affecting efficiency
• Overcharging for repairs/servicing at authorized service centres
• Lack of cooperation from dealers during vehicle purchase, documentation, etc.

Step 1: Identify The Exact Problem

The first step is to identify the exact issue you are facing. Is there a manufacturing defect in the vehicle? Or did the dealership cheat you while buying the two-wheeler? Is there a problem with the servicing or repairs done by the authorized service centre? Once you recognize the core grievance, proceeding with the correct complaint channel becomes easier. Maintain proper records relevant to the issue like purchase invoices, job cards, warranty cards, etc.

Step 2: Contact The Dealership

If your TVS Motors complaints are related to services by the dealership – like misleading promises given during purchase, overcharging for repairs, poor service quality, etc., first approach the dealership directly. Contact the manager, explain your grievance and try resolving it at that level before escalating it further. Maintain polite but firm communication and keep proper records of interactions, assurances given, etc. If the dealership doesn’t resolve the issue reasonably, proceed to the next step.

Step 3: Reach Out To the Company Through a Toll-Free Number 

The next level is directly contacting TVS Motor’s customer care. You can call their toll-free helpline number, 18002587555, to speak to a company representative and register an official complaint. Explaining the situation to them also helps determine whether it is an individual authorized dealer problem or a systemic company issue. Provide relevant purchase details for reference. The TVS support staff will offer a resolution based on standard policies or escalate it internally if needed. Monitor until completion if it has been resolved satisfactorily at this stage.

Step 4: Send Email To Official Customer Care ID

In some cases, directly interacting with the customer care staff helps get quicker resolutions. However, for future reference and maintaining communication records, email TVS Motors customer care ID – customercare@tvsmotor.com. Provide complete details of your grievance, relevant dates, supporting documents, etc., so they have proper context while responding over email. Follow-up regularly over mail for complaints filed this way.

Step 5: Use Consumer Court / Grievance Redressal Platforms

If your TVS Motors complaints remains unresolved despite efforts via the dealership and TVS Motor’s toll-free number, approach reputed consumer grievance redressal platforms like Voxya to file your complaint. Such forums have legal procedures and experienced professionals to ensure justified resolution for authentic consumer issues. Follow the guidelines and processes mandated by the Department for ideal results. These forums also provide that companies resolve systemic customer problems rather than one-off topics.

Resolving complaints requires perseverance and understanding of various options and routes available to a consumer. Use the above steps to ensure your complaint is addressed suitably based on its nature and extent. Sustained effort with the right channels and approach are key to getting TVS Motors complaints redressed satisfactorily. If you are unsure how to move forward, do not hesitate to contact us.