Xpressbees is one of India’s leading logistics and courier companies, providing domestic and international parcel delivery services. However, like any large company, customer complaints related to lost parcels, damaged goods, delayed shipments or other issues can arise. If you have faced any difficulties with an Xpressbees courier service, there are a few effective ways to address & resolve Xpressbees Courier complaints.
Contact Xpressbees Customer Care
The first step is to directly contact Xpressbees Customer Care at +91 (020) 4911 6100 or send an email to customercare@xpressbees.com. On their website and app, you can also start a live chat with a customer service agent. You can also write directly to their mailing address Building# B1, Kumar Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra – 411014.
When you contact them, provide your Bill number and order details. Explain the complaint clearly and what kind of resolution you expect. This will help them look into the matter faster. The customer care team is generally responsive and tries to provide a satisfactory solution if the complaint is deemed valid.
Log Complaint on PG Portal
If you do not receive an adequate response from Xpressbees customer care, the next step is to approach the India Postal Department and lodge an official complaint. This can be done through the Public Grievance (PG) Portal at http://pgportal.gov.in.
The PG Portal serves as a centralised platform for the public to raise grievances regarding government services including postal and courier services. To submit your Xpressbees courier complaints:
1. Go to http://pgportal.gov.in and click on “Register Your Compliant”
2. Select Department as “Department of Posts”
3. Provide key details – your order/tracking ID, delivery addresses, product details, and full complaint description
4. Attach supporting documents like invoices and communications
5. Click Submit. This registers your complaint with India Post.
Once submitted, your complaint will be assigned a unique grievance number. The Department of Posts might contact you for more details via email or phone. India Post will forward your grievance to the relevant authority, which is usually Xpressbees courier in this case.
As per protocols, Xpressbees will need to respond with a resolution for your complaint within 30 days. If you do not hear back or remain dissatisfied with their solution, you can escalate your complaint back to India Post on the PG Portal.
Seek Legal Action
For more serious complaints involving high value damages or losses, it may be necessary to seek legal solutions if Xpressbees is non-responsive.
There are a few ways to take legal recourse, such as:
– Sending a legal notice: With the help of a lawyer, you can draft and send a legal notice to Xpressbees about your complaint demanding compensation or other resolutions.
– Filing consumer court case: If other methods do not work, you can file a case against Xpressbees in your nearest consumer court under the Consumer Protection Act.
– Lodging police complaint: In extreme cases like courier theft or missing high-value items, you can also approach the police and lodge an FIR. They might conduct further investigations.
While legal solutions have their merits, they can be time-consuming and expensive. However, online consumer complaint platforms like Voxya can quickly help if you are not comfortable doing-it-yourself.
Use Voxya to Raise Your Complaint
Indian consumers today have easy access to modern technology platforms that can help expedite complaint resolution. One such useful platform is Voxya – a consumer complaint platform.
If you wish to generate quicker attention towards resolving your Xpressbees courier complaints, you can consider raising your complaint on Voxya as well.
Key Advantages of Using Voxya Include:
– User-friendly site to submit ll kinds of complaints like travel, real estate, ecommerce, food delivery, couriers etc
– Voxya has connections with companies to facilitate complaint resolution
– Get advice from lawyers on phone who are experienced in Consumer Protection laws
– No need to visit Consumer court or lawyers office
– Helps track complaints and keeps you updated on progress
So if you wish to get advice and support from qualified lawyers, increase visibility of your complaint or simply catalyze action – consider logging your Xpressbees courier complaints at Voxya as well. Multiple parallel channels generally lead to quicker outcomes.
Resolving Xpressbees courier complaints requires perseverance and exploring different options systematically. Avoid spam calls or extreme steps. Start with official complaint channels, take legal recourse if essential and leverage online consumer communities in parallel. Following these methods with patience rather than aggression will produce better outcomes.
Also check out our informative video on how to take legal action against Packers & Movers:
Also Read- https://voxya.com/stories/send-legal-notice-against-deficiency-in-service/
