Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
ISP Microscan not providing services (microscan infocomm tech private limited) Open
Internet Service Provider Microscan Infocommtech Private Limited is not addressing issues . There has been downtime of ** hrs in last * week but they never resolve issue / respond to queries. There is no contact person from their side who can ...
Jun 13, 2020 by Rajat Raj
Hathway internet not resolving issue (Hathway broadband and internet hyderabad) Open
My Internet was having frequent disconnection since ** days and raised multiple tickets and didnt receive any help. Finally It is not working since * days, Technicians are closing tickets without checking and not even picking calls. When I ta...
Jun 12, 2020 by Ankit Rastogi
Delay in New Broadband connection (GTPL) Open
I applied for new broadband connection on *st June, its **th and no one in GTPL is listening, after making payment neither sales person nor technician taking calls I even tried their Boss but he is also not taking calls, not replying my messg...
Jun 10, 2020 by Shankar Dyal Shukla
ACT refund issue (ACT Broadband) Open
I requested a new connection on May **th, i was told by advisor company will give connection to long time subscriber like who pay for */** month, so decided to cancel my connection & request cancellation on May **th , Till today my money is no...
Jun 10, 2020 by Santhosh
Installation not done (Gtpl Broadband) Open
I have already done my payment of my plan broadband date:- **/*/**** but no any technical person are visited or setup the the broadband .according to company rules it will happen in * to * days of setup the broadband in customer house.but it ...
Jun 09, 2020 by Kanani parth
Microscan internet connection not working and customer service is not responding (microscan infocomm tech private limited) Open
It's been a week internet connectivity is not available and trying to reach every customer service person has no response yet, this is frustrating as Working from home is the only option and these ISPS are taking advantages of the customer, fir...
Jun 08, 2020 by Deepika
No internet No service (Rooi) Open
Hello, I have many problems ... first, I ask for new connection and they said take * months plan for testing then pay rest money for ** months plan and same * months plan will extend to ** months plan... but after * months they said it’s not ...
Jun 07, 2020 by Jignesh Rajput
Excitel Broadband service provider cheating (Excitel Broadband Private Limited) Open
They are not providing any internet speed as per the plan chosen. They first collect in advance and they stop giving internet/speed. I have called the customer care and raised several tickets but no one is taking any action or responding.I have...
Jun 07, 2020 by Ankush
No service since couple of days (Atul Broadband Manjari Budruk Pune) Open
I had the wifi connection from Atul Broadband, Manjari Budruk, Pune. It has been * days that the service is halted. I have paid full amount for the bill. They wont receive the calls nor they revert the messages sent. As we are working from h...
Jun 05, 2020 by Vinay Nare
Internet not working and customer care no is not reachable (Atria Convergence Technologies Pvt Ltd) Open
My internet service provider is not able to provide a consistent internet. Internet is not working from * days and customer care no is not reachable. In application it say “work in progress” but bot able to track the day to day status. In ...
Jun 05, 2020 by Prafful Kumar Panwar
Could have lost oney (Excitel Broadband Private Limited) Open
It's been every day issue no internet , ping loss , frequently disconnection of internet . And this is seriously frustrating since while trading if this thing happens I can loss huge amount of money . After getting in touch with customer care e...
Jun 03, 2020 by Ritwik PATWAL
Fraud and scam (Hathway broadband bangalore) Open
after recharging my account for rs **** for * month for ****gb ,i got only *** gb ,they told i have paid for only this much but i have confirmed before recharging from helpline, website and from hathway app ...
Jun 03, 2020 by Monika
Frequent disconnection not working from last 8 days May (Timbl) Open
I Am Using Timbl Broadband Service (ID *******) From January ****. Location: Dharam Colony, Gurgaon. The Service Provided By Them Was Pathetic And Customer Support Experience Is Very Bad. I Already Have So Many Mails Pending At Their End To Rep...
Jun 03, 2020 by Ankit Bhatnagar
Not happy with broadband service (Timbl Broadband Internet Service Provider (isp) Timbl) Open
Since i have took the service of timbl (**th Apr,**) ,every day i am mailing and raising request for frequent disconnection and zero net connectivity issue. And since last * days (**th may till now) zero service is provided even after many cal...
Jun 02, 2020 by Vali Mohammad khan
No internet connectivity issue (Excitel fiber) Open
Internet connectivity issue not solved from last three days .and not want to give certain time frame or my money refund....
Jun 02, 2020 by Lalchand Agarwal
Connection not working from past 45 days (Timbl) Open
I am using Timbl broadband service (ID *******) from January ****. Location: Dharam Colony, Gurgaon. The service provided by them was pathetic and customer support experience is very bad. I already have so many mails pending at their end to rep...
Jun 01, 2020 by Ankit Bhatnagar
Hathaway internet service not provided after making payment (Hathaway cable and datacom limited) Open
Hi all, I ordered for Hathway internet connection location is Hadapsar Pune , Maharastra, after making payment ,noone is receiving call ,there is very worst service ,after multiple follow ups device is installed but now no one is responding ...
Jun 01, 2020 by Shailendra Kumar Gupta
Poor service and poor response (Tikona Infinet Private Limited TIPL ) Open
Hi, This is Ruso selvin from Chennai, Before two weeks I got a connect of Tikona (Data Plan detail: TURBO_ULH_C* ) I took ** Mpbs speed and unlimited service. From the beginning, the speed was very poor and disconnected frequently. I m...
Jun 01, 2020 by Ruso selvin brabhu P
ISP No network since 10 days No response from customer care NO ETA (Hathway kolkata) Open
No internet since last ** days No response from customer care No ETA provided...
May 31, 2020 by Anayat rasool
Internet connection issues (Excitel Broadband Pvt. Ltd) Open
I have been using this company service for last * months and I have already registered over ** complaints with them for internet connection issues. I have also payed ₹**** to renew the plan as I have a work from home. However I am still facin...
May 26, 2020 by sarath chandran
Getting repeated calls to recharge my closed connection (Hathway Broadband Internet) Closed
I am getting repeated calls from Hathway to recharged my already closed connection. The connection was closed in February. Now the company executives have started threatening me that they will file a complaint against me for misbehaving with th...
Apr 09, 2019 by Debmalya
Fraudulent calls by the company (Hathway Broadband Internet) Closed
These guys keep calling like some **-** times a day asking if I can pay up for the next * months together and I'll get a wireless camera. I call them again and they keep transferring to another department and promise an email confirmation. This...
Mar 06, 2019 by Sushil Mathew
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's