Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Return and refund of router (Hathaway Broadband) ^Open

Failed to take back the router and refund the security deposit of **** rupees. Tried making many calls but no response, instead they cut the call as soon as I ask for the refund. As they do not offer service in my area I canceled it. They are n...

Apr 13, 2021 by Shreeja CS

Security Deposit of Modem not refunded 4 month rental not refunded on request for relocation (Excitel Broadband Pvt. Ltd) ^Open

I have taken the broadband connection from Excitel and paid *,*** as security deposit for the internet modem. I was told that security deposit will be refunded once I surrender my connection and return the modem. I had to relocate and I asked...

Apr 12, 2021 by Divya Burman

Network speed not as per plan and frequent disconnect (Tikona) ^Open

I have purchased ** MBPS plan from Tikona but I am getting *-** MBPS since starting. I have logged several tickets with Tikona but they are unable to resolve issue. Problem reoccurs after *-* days. I have reported this issue to tikona within * ...

Apr 12, 2021 by Pradeep Kumar Pandey

Internet broadband fraud (Excitel Broadband Pvt. Ltd) ^Open

Sir, I purchased a plan of *** Mbps, and I am getting only speed fluctuations and low speeds, I have been complaining since * days, and also got fever. They are not providing any solution, they are wasting my time, and there customer support cu...

Apr 11, 2021 by Parth Sarthi

Bill payment (Fast way broadband ) ^Open

Broadband net plus connection is not working my ID ********** my all bill is clear. Time to time But net is no working plz start my connection as soon as possible. ..Very bad experience... My dues is all clear.. But... No ac...

Apr 08, 2021 by Gagan deep sharma

REGISTERED AIRTEL NETWORK COVERAGE COMPLAINT IN PALASKHED MALAKDEO VILLAGE INDOOR AND OUTDOOR NETWOR (Bharti airtel ltd) ^Open

Respected Higher Authorities of NATIONAL AIRTEL ESCLATION TEAM This is my Mobile Number ********** Lattitude and Longitude **.****** and **.****** Room ** ,palaskhed malakdeo, sinkatraja, Buldhana district Maharashtra ****** I h...

Apr 06, 2021 by Gokul Bhutekar

Account deactivated inspite of oneyear subscription Tikona has horrible after sales support (Tikona broadband and wifi ) ^Open

Tikona has horrific customer support. Network is pathetic. Sales team just bluffs about Tikona to fulfill their targets. Since * days my account is deactivated. Monthly domestic consumption it claims to be *** GB just for one appliance an...

Apr 05, 2021 by L M More

Service Provided is Awful (Hathway) ^Open

I have obtained for Hathway connection in the month of February. The service way awful and in every week there will be internet failure and the customer care will have no clue on that. On the top of that they will talk to you very rudely and e...

Apr 05, 2021 by Gourav Patnaik

Broadband Not replaced with newer version as promised (Hathaway Broadband) ^Open

I have been facing latency issue since last November and I was promised by Hathway network provider that they will replace my older version modem to multi bandwidth type. A case was opened by a representative on ** November ****. Since then, I ...

Apr 01, 2021 by Vigneshbabu A

Nextra worst service (Nextra Broadband www.nextraworld.com) ^Open

I am doing WFH from last one year, facing numerous time the no internet problem, which effect my work efficiency this time its almost ** days, whenever I call them they kept me on hold for as long as possible & then disconnect the call. I raise...

Mar 31, 2021 by Ashish sharma

No service no response no refund (hathway indore) ^Open

No service from last *days No replies over email Replied over Twitter but no help till now Customer care not connting instade saying to call own number. More than a month I had no service that said to extend in next billing cycle but not ...

Mar 29, 2021 by SANJAY TIWARI

Payment mail confirmation not getting (ACT Broadband) ^Open

I have done the payment on *th of march **** with **** rupees to ACT. But its failed but my money got debited from my card. When i ask bank team, they are asking mail confirmation from ACT. Am sending mails and calls to ACT from last ** days, ...

Mar 24, 2021 by ravi kumar goud

Hathway calling me everyday even after disconnection (Hathway broadband chennai) ^Open

i have the disconnected the hathway broadband connection many months ago but still getting calls from them which is mentally harassing me. so i wanted it to stop. account number **********...

Mar 23, 2021 by SANGEETH RAJ

Bill payment not regestered (Netplus Broadband) ^Open

Respected : Sir/Mam I am Rahul my coustmer id ******* i have payed my bill online but the infomation not showing me i requested you to solve my problem please your sincerely Rahul Saklani...

Mar 20, 2021 by Rahul saklani

Daily Harassments to Pay the Modem amount as i already paid (Hathway) ^Open

Hi am One of the customers of Hathway, i spoke to hathway executive on phone many times, no one is properly responding and disconnecting the calls, One executive form hathway told me to pay the modem amount, i payed the amount and now the e...

Mar 19, 2021 by M Mourya chandra

Connection suspened despite paying the Bill 10 days prior to Due Date (ACT Broadband) ^Open

My due date for Bill Payment was **th March **** however the Bill was paid on *rd March **** through their App and i have the generated e-mail invoice from the same....

Mar 18, 2021 by David Leslie

Network Connection Problem (Gtpl Ahmedabad Cable Network Private Limited) ^Open

Network connection disables simultaneously in regular *-* days. If I call customer care number then they say it will be resolved in ** hrs. After that network connection enables but after *-* hrs again network gone. I called today then their bo...

Mar 18, 2021 by Vivek Kamat

Not providing the promised speed and connectivity (Hathway Broadband Internet mumbai) ^Open

I am not being provided the required speed as promised to me by Hathway. Also I am facing a lot of connectivity issues . I have paid the Internet charges annually and still I am getting poor service. I have raised the complaint with them and a...

Mar 17, 2021 by Aniket Paradkar

Non stop sales calls inspite of submitting router (hathway boardband mumbai ) ^Open

I had reactivated my Hathway account for a month, used it for two days. Post which I was unable to find the wifi in list of wifi of phone and Laptop. Raised the same with tech support of Hathway through app, the tickets were closed with stupid ...

Mar 12, 2021 by Pankaj Kumar

Service not provided (hathway boardband mumbai ) ^Open

I’m writing this to complain about calls I get every day *-* times from your customer support team to renew my membership. I had taken a broadband connection in August **’ and the service was pathetic, after * months I relocated from my o...

Mar 01, 2021 by Namrata saha

Bill Payment (Netplus Broadband) ^Closed

I'm an existing customer of netplus customer ID **********. I have done the payment for my bill on * Apr. **** but payment is still is showing as pending in the portal. I have contacted the customer. They said your payment is pending. I have se...

Apr 12, 2021 by Rohit Garg

SPEED ISSUES AND PACKET LOSS (Hathway Broadband Mumbai) ^Closed

FACING CONSTANT SPEED ISSUES WITH HATHWAY BROADBAND. PLAN IS FOR ** MBPS DOWNLOAD SPEED AND ** MBPS UPLOAD SPEED. BUT THE CURRENT SPEEDS ARE ** MBPS AND *.** MBPS RESPECTIVELY. ALSO THERE ARE FREQUENT PACKET LOSSES AS WELL. CALL APP AND TWITTER...

Apr 10, 2021 by Mahendra Bindra

Not refunding my money after connection is not feasible (Hathway broadband and internet hyderabad) ^Closed

After initial payment of INR ****.* on **th March ***, They said connection is not feasible in our location and said amount will be refunded back in ** working days. I waited and did not receive the money so raise another complaint on **th Mar...

Apr 07, 2021 by suresh kumar janipalli

New internet connection not given (Jio Fibernet Hyderabad) ^Closed

We paid the amount for new connect on **st March ****. The person told connection will be given in *hrs. Today the date is *th April ****. Till date we didnt receive connection. It is becoming tough for us to work from home and attend online cl...

Apr 06, 2021 by Vinayak kayal

QUOTATIONS NOT GIVEN DESPITE 45 DAYS OF RIGOROUS FOLLOW UPS (Hathway broadband) ^Closed

RAISED A QUERY WITH HATHWAY ASKING THE QUOTATION OF **,** AND ** MBPS OF UPLOAD SPEED. DESPITE *-* DAYS OF RIGOROUS FOLLOW UPS THE COMPANY IS FOOLING ME AND NOT PROVIDING SOLUTION OR CONTACTING ME. REQUESTING THE COMPANY TO SHARE THE QUOTATIO...

Apr 03, 2021 by Mahendra Bindra

Hathway broadband (hath way broadband) ^Closed

I had hathway Broadband connection #**********. Customer care called me every month, they will provide excellent offer going on (false promise) to recharge . i decided to disconnect and i have informed sent a mail also. keep on calling me fr...

Mar 23, 2021 by Balamurugan

New connection requested failed to give connection (Act Fiber Net Bangalore) ^Closed

Hi Every one, I am posting regarding my issue with ACT fibernet team, When the sales person contacted me he told that service is avaliable in my area and plans were discussed and we have proceeded for the payment. He promised me that It ...

Mar 19, 2021 by Ashiq

Account not closed and they are threatening for legal and demanding money again and again (Hathway Hyderabad) ^Closed

I am not using hathway since * or * months because they are not providing service in my new area. they called me in January **** and asked to pay the penalty otherwise i could face legal notice. I paid and they promised to close my account. Bu...

Mar 18, 2021 by Mohammad Faisal

Harassment call from Hathway (Hathway) ^Closed

I've disconnected Hathway (after using * years with prepaid subscription). I've informed them and disconnected the service. Calling * times a day from various numbers and asking me to renewal. Blocked almost ***+ numbers....

Mar 11, 2021 by Dominic Mathew

Harassing via calls (hathway boardband) ^Closed

It's been a year that I've changed my connection but still these Hathway people keep calling me *-** times in a day! I've told them a thousand times to stop calling but the haven't stopped. There's a limit to everything which these people hav...

Mar 11, 2021 by Mohit Mohta

Harassing by making calls to renew their plans (hathway boardband) ^Closed

The previous year I took Hathway connection. After a year I discontinued it. But I am frequently getting calls from their numbers to renew my account. I said that I don't need it. But still they are simply harassing me by calling. Please stop i...

Mar 11, 2021 by Sai Mohan

Taken money still service pending (ACT Broadband) ^Closed

My name is Rakesh golla . from Nellore rural kissan nagar area. I paid money before * days back ACT engineer / techinican name is AREEF and his number is (***********). I NEED INTERNET CONNECTION IMMEDIATELY.because here no another option exc...

Dec 15, 2020 by Rakesh golla

ACT INTERNET TAKE MONEY BUT NO CONNECTION (ACT Broadband) ^Closed

I PAID ** DAYS BEFORE FOR MY NEW INSTALLATION ACT FIBER NET INTERNET CONNECTION AT MY HOME ****/- BUT STILL NO CONNECTION IS NOT GIVEN .I SUFFERD WFH BADLY WITHMY WORK I REQUEST PLEASE GIVEN TO MY HOME INTERNET CONNECTION IMMEDIATELY MY HO...

Dec 15, 2020 by Rakesh golla

New connection not given fake service (Hathway broadband chennai) ^Closed

Agent given me fake offer as if I pay amount for new connection he will give new connection with in a day. But in verification call they told me that I will get with in ** hours. This is third day ** hours crossed still I didn't get connection....

Dec 02, 2020 by Kanchi.jayasri

GTPL broadband Not solving issue (Gtpl Broadband Private Limited Surat) ^Closed

I have filed complaint in GTPL office on ** Oct and after they respond via massage that your problem will be solve with in next * day but still today they don't done it. I have done so many calls on customer care about this problem but they gi...

Oct 27, 2020 by Amipara Sagar Arvindbhai

Pathetic service record and no complaint resolution since many days (Excitel Broadband Private Limited) ^Closed

I've been a subscriber since * years my user ID is "ashish***c". This regarding my service experience since past * months and complaint #******* on My Excitel Portal. From the past *-* months I've been getting disconnections EVERY SINGLE DAY....

Oct 06, 2020 by Ashish Kotnala

Service for Delivered (Hathway broadband Indore) ^Closed

Appalling Service from Hathway Broadband. My internet keeps dropping from past * week. I have to raise a complaint everyday and hathway simply closes the ticket without any resolution and ask me to wait for modem change. However, no help...

Oct 03, 2020 by Prateek Mahajan

Connections issues atleast 1012 days in a mnth (Dna Infotel) ^Closed

connections issues atleast **-** days in a mnth last month we had no connection or ** days username Asha_more...

Oct 03, 2020 by James Dsouza

Refund my money (Netplus Broadband) ^Closed

Hi team , I am Chetan aggarwal and I recharge my Netplus Broadband of amount **** rs and money deducted from my account and recharge is not happen.Please refund my money . Transaction id is S******** ...

Oct 03, 2020 by Chetan Aggarwal

Hathway (Hathaway Broadband) ^Closed

Hi I have rase a compliant ********W****** / ********M****** on ** Sep **** and my account number is ********** name - Rahul Kolekar. My issue has been not resolved till now after making so many call to hathway several times a day and I hav...

Oct 01, 2020 by Rahul manohar kolekar