Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Could have lost oney (Excitel Broadband Private Limited) ^Open

It's been every day issue no internet , ping loss , frequently disconnection of internet . And this is seriously frustrating since while trading if this thing happens I can loss huge amount of money . After getting in touch with customer care e...

Jun 03, 2020 by Ritwik PATWAL

Internet Complaint not resolved no response from ACT (Act Fibernet Bangalore ) ^Open

Internet is down since **th. I have repeatedly reached out and escalated to Nodal officer and Appellate Authority regarding the same as we are working from home. I understand the weather and the rain, but all I have requested for is a call back...

Jun 03, 2020 by Dhruv R. Kumar

Frequent disconnection not working from last 8 days May (Timbl) ^Open

I Am Using Timbl Broadband Service (ID *******) From January ****. Location: Dharam Colony, Gurgaon. The Service Provided By Them Was Pathetic And Customer Support Experience Is Very Bad. I Already Have So Many Mails Pending At Their End To Rep...

Jun 03, 2020 by Ankit Bhatnagar

Not happy with broadband service (Timbl Broadband Internet Service Provider (isp) Timbl) ^Open

Since i have took the service of timbl (**th Apr,**) ,every day i am mailing and raising request for frequent disconnection and zero net connectivity issue. And since last * days (**th may till now) zero service is provided even after many cal...

Jun 02, 2020 by Vali Mohammad khan

No internet connectivity issue (Excitel fiber) ^Open

Internet connectivity issue not solved from last three days .and not want to give certain time frame or my money refund....

Jun 02, 2020 by Lalchand Agarwal

Connection not working from past 45 days (Timbl) ^Open

I am using Timbl broadband service (ID *******) from January ****. Location: Dharam Colony, Gurgaon. The service provided by them was pathetic and customer support experience is very bad. I already have so many mails pending at their end to rep...

Jun 01, 2020 by Ankit Bhatnagar

Hathaway internet service not provided after making payment (Hathaway cable and datacom limited) ^Open

Hi all, I ordered for Hathway internet connection location is Hadapsar Pune , Maharastra, after making payment ,noone is receiving call ,there is very worst service ,after multiple follow ups device is installed but now no one is responding ...

Jun 01, 2020 by Shailendra Kumar Gupta

Poor service and poor response (Tikona Infinet Private Limited TIPL ) ^Open

Hi, This is Ruso selvin from Chennai, Before two weeks I got a connect of Tikona (Data Plan detail: TURBO_ULH_C* ) I took ** Mpbs speed and unlimited service. From the beginning, the speed was very poor and disconnected frequently. I m...

Jun 01, 2020 by Ruso selvin brabhu P

ISP No network since 10 days No response from customer care NO ETA (Hathway kolkata) ^Open

No internet since last ** days No response from customer care No ETA provided...

May 31, 2020 by Anayat rasool

Internet connection issues (Excitel Broadband Pvt. Ltd) ^Open

I have been using this company service for last * months and I have already registered over ** complaints with them for internet connection issues. I have also payed ₹**** to renew the plan as I have a work from home. However I am still facin...

May 26, 2020 by sarath chandran

Recharge successful but not reflected (Airtel mobile recharge ) ^Open

I had recharged my airtel number through airtel app and recharge was successful though it didn't get reflected on my number. I had a message from airtel that recharge is processed and it will be posted on my number within four hours. The thin...

May 26, 2020 by Abhishek

Internet connection shifting (Excitel) ^Open

I have sent a request to excitel customer care to shift my connection. First they agreed, but later they deny. Now, they say say - it can not be done. ...

May 24, 2020 by Prabhanjan Kumar gupta

Connection not done (GTPL BROADBAND AHMEDABAD) ^Open

I have subscribed for GTPL broadband connection two weeks ago but till today also my connection is not been done. The customer care gives same reply everyday that today it will be done and the sales man don’t receives the call. I am very frus...

May 23, 2020 by Amit Pandey

Internet connection not working (Excitel Broadband Private Limited) ^Open

Hello, My name is Kashif from Ansari Road, Dariyaganj, New Delhi. I have Excitel internet broadband connection at home. The connection is not working since **th May, ****. Numerous complaints have already been lodged with Excitel but witho...

May 22, 2020 by Kashif Ahmed

SERVICE NOT ON TIME (Gtpl Hathway Private Limited) ^Open

I PURCHASE BROADBAND FROM GTPL HATHWAY PVT LTD. ON **TH MAY **** AND THEY TELL THAT THE CONNECTION IS READY TO USE IN JUST * DAYS BUT TODAY IS **TH DAY OF PURCHASE AND THERE IS NO PROPER RESPONSE FROM GTPL NO PERSON IS GIVING PROPER ANSWER ...

May 22, 2020 by MITESH ANJANE

Internet not working (Excitel Broadband Pvt. Ltd) ^Open

Facing issues with excitel internet broadband connection from day *, i need refund of my money, i dont want to continue with EXCITEL. ON DAILY BASIS I AM WASTING MY TIME IN HIGHLIGHTING THE ISSUES. AND NO ONE IS ACTUALLY ABLE TO FIX IT. I EXCIT...

May 17, 2020 by Ashmeet Singh

Regarding Interrupted Internet Connection (Vision Smartlink Networking Private Limited) ^Open

I renewed my internet plan on **th Feb'**** with Vision smartlink. I have been using their services for more than a year and last year services were average except we were not getting committed internet speed. While renewal they called my more ...

May 17, 2020 by Shamil Shah

Hathway modem LOS light was showing every 15 minutes now Not Turning ON (Hathway Broadband Internet Chennai) ^Open

I am residing in Velachery chennai. From past two weeks in my modem LOS (Loss of Signal) light is showing every ** minutes. I have to turn off and on the modem every ** minutes. I have literally raised around * tickets. The most irritable thing...

May 15, 2020 by Balaji N

Installation Pending (Hathaway Broad band) ^Open

The installation amount has been paid well in advance. But connection is not provided yet . Waiting for a week now ...

May 14, 2020 by Nelakandan

Asking for payment of Internet Charges which are already paid (Tikona Infinet Private Limited TIPL ) ^Open

Hi, Please refer attached mail (Mail Communication.pdf) in which I had paid **** as subscription fee for * months and in E-Bill it is showing something different. If you check E-Bill (Attached in Mail Communication) there is shown usage peri...

May 12, 2020 by Ameya Hemant Wagh

Took Plan of but only getting (Excitel Broadband Private Limited) ^Closed

Hello Sir, I am Hemant user of Excitel with user id hemant@*** from past * months i had faced problem with this company i recharge long term plan about * months recently i had done recharge of ****/- for *** mbps plan but only ad noted that w...

May 19, 2020 by Hemant

Internet Installation not being done at residence (Nextra Teleservices Private Limited) ^Closed

Today it’s **th May ****, it will be ** days since I submitted the application with the required ID proofs for installation of internet connection at my house. All the charges related to installation/plan were duly paid by me on *th May **** ...

May 17, 2020 by Lyn John

NEW CONNECTION ISSUE (Hi Reach Broadband Pvt. Ltd.) ^Closed

I requested hi reach broadband for a new connection, executive visited my location took amount for year subscription on *th May **** and promised me that connection will be given in * days . after * days I called them they said different reason...

May 16, 2020 by MARRI VENKATESH

Broadband Connection not installed (Sikka Broadband Private Limited) ^Closed

I applied for a new connection on May *th even they said they will insatll the broadband i n * days but today it's May ** nothing has been .They are not replying to my messages ,Emails or calls ,It's hampering my work,i am going through mental...

May 15, 2020 by Deepak Gupta

Internet not working I want my money back (Joister Connect) ^Closed

I took yearly plan of joister connect for last * month. now my internet is not working. Tried calling their customer care multiple times nobody picking up. Raised online request also but no reply from them....last * moth internet not working pr...

May 11, 2020 by Mehul patel

Network issues and provider not addressing tha complaint since a week (Netplus Broadband Services Private Limited) ^Closed

Every night, my WiFi stops working. If doesn't work whole night and then the next day it starts working itself. Despite of calling him numerous times and sending him pictures of router as a proof of problem, the provider has still not taken any...

May 10, 2020 by Utkarsh Madaan

Payment Failure (Netplus Broadband Services Private Limited) ^Closed

Iam paying my monthly bill with help of netplus app . While paying my bill i have selected the upi mode for the payment of bill then added my upi id to it for transaction . When i go back to bhim app and approved the payment it showed successf...

May 07, 2020 by Harkirat Singh

Wifi not functioning properly from April 20 (Hathway Braodband Delhi) ^Closed

From **th April,my internet is not working properly,it's gets disconnected after sometime.I tried mailing to their helpdesk and nodal officers nothing has been working.on *st of may service engineer visited and said everything is ok.wifi router...

May 07, 2020 by Mannish Thakkur

No responsible act from the officials after the payment is done (You Broadband) ^Closed

I had paid for a new connection on *nd may and had not received any confirmation for the same, for which i am calling the customer service representative since the last week, all they do is keep making fake promises and extended dates for insta...

May 07, 2020 by Nurali Pyarali Wadhwania

After 72 hours installation is not done (Hathway broadband Hyderabad ) ^Closed

Dear sir, after ** hours also,installation of broadband is not done. my account number of hathway is ********** . please look in to the matter..they are not even responding over mail or phone. thank you,...

May 07, 2020 by Ravi s

Internet Connection not processed after the payment done at first instance numerous phonecalls left (ACT Broadband) ^Closed

Internet Connection not processed after the payment done at first instance. Payment date: April *th **** I was promised a fibernet connection within one week from the date of payment. However, the connection was not processed. After the des...

Apr 20, 2020 by Abishek John

Loosing connections now and then (GTPL BROADBAND AHMEDABAD) ^Closed

I have made payment for GTPL broadband connection on **th March and it got started after * days. Since ** March, I ma facing n number of connection issues. It losses like many times and that for not only * day. It takes *-* days to fix up and t...

Apr 06, 2020 by Saurabh Shrimali

Refund (ACT Broadband) ^Closed

They promised for connection took money and for some reasons they afterwards said that they cannot give my connection.They initiated my refund on **-feb but i didn't get my money till now.I keep on talking with customer executive they said that...

Apr 03, 2020 by Praful

GTPL IS A CHEATER (Gtpl Broadband) ^Closed

I wanted to upgrade my speed for work. So I contacted gtpl customer care to enquire about the details. The CSR told me that once I make payment through online my speed will get upgraded within one hour. After paying the amount I waited for ** h...

Mar 13, 2020 by Vidhya Arumugam

Security Deposit not refunded (Jio Fiber) ^Closed

I have disconnect my connection on *nd Jan and they have taken the router and bank details ok the same day but till now no update on security money refund. Not sure whether they are willing to give back the money or not. ...

Jan 31, 2020 by Rajat Agarwal

Harassment by calling frequently (Hathway boradband) ^Closed

The customer service team from Hathway is continuously calling me after repeatedly saying and requesting them not to call. I have been receiving around ** calls per day, at random times and its quite disturbing me and affecting my work....

Jan 30, 2020 by Sushanth M

Harassment by continuous calls and sms (Hathaway Broadband) ^Closed

I'm a student. I used to stay at a rented apartment in Delhi till June ****. By my immaturity I took Hathway broadband connection at my place. It's been almost ** months now, I've left the place and paid all my dues and returned the modem. Yet ...

Jan 30, 2020 by Prathamesh

Call Interruption continously more than 5 times in a day (Hathway broadband) ^Closed

I have taken a hathway connection as i required the internt and utilized certain times wherever it is required by paying an amount in advance. When ever i face an issue they never reach to the place and rectify. But when the paid time gets comp...

Jan 29, 2020 by Pooja

Money has been taken but service not provided (Hathway Broadband Internet) ^Closed

I requested for new Hathway connection on January *th and the executive came took the money on **th January and on January **th they came and installed router and modem but didn't give connection to the internet port , after that next day I got...

Jan 16, 2020 by Kavyanth reddy

They call me again and again pareshan ho gya hu inke calls se once i deny him but they dont stop (Hathway) ^Closed

Maine hathway broadband lgaya tha jab mai indore me tha but maine ab indore chhod diya hai. aur inko maine inform bhi kar diya tha mai ab apki service nhi lunga but fir bhi pichhle * mahine se subah sham call karte hain. maine gusse me *-* gali...

Jan 08, 2020 by Balram kumar jaiswal