Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
Booking not closed yet rent generated (Nestaway Technologies Private Limited) Open
I have tweeted, called, mailed, messaged the team, employees and even the co-founder. There has been no resolution. All they do is ask to give ** hours more. It's been going on since **th March **** and it has put my mind in a wreck. I left on ...
Jul 03, 2020 by Jheelam Sen
Hathway s Annoying me (Hathway boradband) Open
I closed my hathway internet connection a month ago and I sent an emal as per the executive's recommendation informing the same. I had returned their router also. Still I get the annoying * calls per day and a text message. My privacy is not re...
Jul 03, 2020 by Venkateswara Rao Bollu
No response after payment (Hathway Broad band) Open
I did the payment for monthly internet pack *** rs and my internet is still not active and they are not responding from there side at all also unable to call any of their customer representative. Very poor response infact nill...
Jul 03, 2020 by Arun
GTPL Internet is not working (GTPL BROADBAND AHMEDABAD) Open
I have installed GTPL BROADBAND CONNECTION during the lockdown period for WORK FROM HOME purpose however every now and then the internet stops working for the same, consulted GTPL technical team several times and they share that it will be chec...
Jul 02, 2020 by Mayur Vyas
Discount facilities (GTPL BROADBAND Vadodara) Open
Name:- Parvej Zaveri M:-********** User ID :- parvej_**** Address:- Hathikhana, mahavatfadiy, gulsan manzil Lana, Baroda:-****** Dear sir., Ur sale executive name sunil Solanki make me cheat and say that pls purchased the connection I ...
Jul 02, 2020 by Parvej zaveri
Renued the amount but not able to use network (Hathway Hyderabad) Open
I called the Hathway customer care the next day of the recharge to broadband but they said we have some technical issue this will be fixed by tomorrow but today upto three days from renewal I'm not able to browse net...
Jul 02, 2020 by D.saijagadeshwar
INTERNET DOWN FROM 3 DAYS (ACT Broadband) Open
These ACT people are showing negligence, i am customer for them for almost *-* years now. Internet gone down on **th and no updates yet. When called to customer care, they will only give framed answers and no action taken or nothing done yet t...
Jul 01, 2020 by RAGHUNANDAN H A
Internet issue with Tikona (TIKONA INTERNET SERVICE PROVIDER) Open
I got the new connection of ** Mbps UL speed but facing everyday distraction like no internet and slow speed issue. Company responding quite slow in response which took weeks to fix the problems once for all and hence lose money every passing ...
Jul 01, 2020 by Jagadish Jadhav
Unprofessional company pathetic service (hath way broadband) Open
It has been two months since i’m with hathway recently opted for there broadband service however since day * I’m facing connectivity issues and speed issues i raised six complaints all got auto closed no one ever called me and confirmed wha...
Jul 01, 2020 by Sumeet Hardasani
Shifting of router (tata sky broadband) Open
I have already registered the complaints several times since ** th June **** with ticket no.'s R-****** C-****** R-****** C-****** R-***** ***** I am complaining because I have to shift my router to different flat in same...
Jul 01, 2020 by Vedansh singh
Service not provide properly (GTPL) Open
Service not provide properly .when I purchase GTPL that time to yet cable network not perform and service executive told him .you go and complaint .** days ....
Jun 30, 2020 by Akshay natwarlal rathi
Most unprofessional Broadband Hathway (Hathway boradband hyderabad ) Open
Hathway ( @HathwayBrdband ) is one the most pathetic Cable Broadband company. Will never suggest it to anyone. They're knowingly violating TRAI Guidelines for Consumer Redressal alongwith making mockery of customers, without taking zero initia...
Jun 30, 2020 by VENKATESWARLU
FRAUD BY COMPANY (Budli Internet Private Limited) Open
The company had picked up my laptop, which was working fine till I handed it over to the courier guy. Now they're saying that the laptop is not working, they quoted me Rs.**,***/- but now they're only providing me with ***/-. It's a fair case o...
Jun 28, 2020 by Kartik Kumar
Harrasment Calls (Hathway boradband) Open
They are harrassing me with calls for over a year now. I've told them repeatedly that I've transferred the connection to a different number and removed this one. But they still keep calling. Sometimes three times in a day. ...
Jun 28, 2020 by Farheen Kausar
Harassment by making calls and slow internet speed (Hathway boradband hyderabad ) Open
In the month of March I opted for Hathway broadband service; * months package for ****rs. They promised for ***Mbps but it was never more than **Mbps, most of the times, specifically during my working hours, I used to get *Mbps. I filled so man...
Jun 27, 2020 by Chandrakanth reddy
CONSUMER HARASSMENT BY AIRTEL AND STAFF DECLINED SERVICE NEVER GAVE THE REFUND (Airtel Broadband ) Open
Respected Sir/Ma'am, Help me, please... For the last ** days, Airtel and staff have mishandled my case of broadband installation and caused a lot of mental trauma to me. I have been given false promises every day by Airtel and staff that ...
Jun 26, 2020 by SACHINDERNATH SINGH
Not able to browse no customer care response (Hathway boradband hyderabad ) Open
I took * months broad band plan which ends in December. But since the time I paid for it there has been issues. I had raised several tickets on their app but that ticket is closed without fixing the problem. Even customer care number isn't res...
Jun 25, 2020 by Pravalika
I m receiving calls frequently from Hathaway (Hathaway Broad band) Open
I'm DHANANSION who used Hathaway internet for * months i was not willing to use it so i said them i can't recharge they are keep on calling me from various number even though i blocked them i receive calls often i want it to be stopped ...
Jun 24, 2020 by DHANANSION
Struggling with ACT Broadband for customer service No resolution (ACT Broadband) Open
I filed my first complaint on June * for internet connectivity issue and the same service request has been closed without resolving the issue. Till June **. I have raised complaints almost close to * times through APP, Customer Care, email. I h...
Jun 22, 2020 by Himanshu Singh
Deley in removal of connection box (Act Fibernet Hyderabad) Open
A person used to live who was his customer.he left my house. but his outer empty connection box with wire was not taken.In january one of his technicians came and took internal parts of box and told technician will come and take in *-* days. bu...
Jun 22, 2020 by Akshay Holla
OFFER NOT GIVEN (Hathway Broadband Internet Chennai) Closed
I'M PRAKASH DAVE FROM PARRYS, CHENNAI . I HAVE GOT A CALL FROM HATHWAY BROADBAND EXECUTIVE FOR RECHARGE OF YEARLY PLAN WILL PROVIDE A ROUTER FREE , AS PER THEIR ADVICE I HAVE MADE PAYMENT COMPLETE ** MONTHS , AFTER RECEIVING THE PAYMENT THEY...
Nov 06, 2019 by PRAKASH
Refund not received (Hathway Broadband Internet hyderabad) Closed
Hello team, I have done a double payment to one of my Hathway broadband account and asked refund of one transaction and they have processed. I have submitted all the required proofs, screenshots and bank statements as they requested. I used Pho...
Nov 04, 2019 by Uma Gopi Nath Lakkimsetty
Discontinue service and refund security amount (Timbl Broadband Internet Service Provider) Closed
I am writing this mail as a final request to discontinue my services for wifi, collect the router and refund my security amount. I have placed multiple requests for concede my connection but haven't got any response for the same. Each time I g...
Sep 08, 2019 by Ashu Sinha
Not solving internet issue (Joister) Closed
My internet connection is off from * week. I filed a complaint * week ago. Again I filed a complaint * days ago. They said my complaint will be resolved within * days and that was yesterday when * days were completed but no action is taken on m...
Sep 04, 2019 by RAJESH BHUJANGRAO WANKHADE
Stop calling and I want to disconnect my account (Hathaway Broadband) Closed
This is my account no **********. I am not going to renewal Hathway broadband because I am shifted from Delhi to another city before one year. From last year, I am getting calls from telecallers. I have told so many members and telecallers even...
Sep 03, 2019 by Alka Pandey
Poor internet service by airtel (Airtel Bharti Company) Closed
I need help regarding my isp [airtel]. Internet service is very poor and I'm paying money for it and the customer care is not providing me with any help. Please help me with this. They claim to give good internet but it's pathetic....
Sep 02, 2019 by Prabhakar kumar yadav
Frequently disconnecting internet (Excitel Broadband Private Limited) Closed
Worst service in kalkaji, South Delhi. My ticket is open from ** Aug ****, no one is solving the frequent disconnection problem. Ticket no. *******. Partner Gekko Internet who install the connection its owner Vikram Nagpal ********** **********...
Sep 02, 2019 by Prashant Chopra
JioGigafiber Router refund not processed (Jio) Closed
I had placed a disconnection request for my Jio Broadband (ServiceID: ************) on *th July ****. Wish to bring to your attention that my router is not yet picked up. After *-* calls to the customer care and being given an SR # every call I...
Sep 02, 2019 by Ankur Gupta
No network connection (Airtel ) Closed
There is no airtel connectivity at my home location in Sundaram * Raheja Complex, Malad East, near Times of India Building Kindly resolve the issue I have been using airtel since last * years and I don't intend to go for MNP...
Aug 25, 2019 by HARSHIT
Wifi connection not started (Timbl Broadband) Closed
I made a payment of Rs. ****/- for six month of Timbl Wifi connecti on on **-**-****. But, till date my connection did not started. Despite several follow ups they are only giving fake hope that today it will be done or tomorrow it will be done...
Aug 24, 2019 by Mohit Kumar Agrawal
Hathway broadband not working every weekend (Hathway broadband) Closed
I am so disappointed with the kind of service I am getting. Every weekend there is a problem and I have to make call run behind the incompetent customer service asking for the cause and beg them to fix it. These are the service I'd Your Re...
Aug 24, 2019 by Salloni Gahatraj
Internet connection not given even after payment of charges for 3 months (Act Fibernet) Closed
ACT representative took payment (**** Rs - * months pack) for the application promising that internet connection will be given within * days on *th of July ****. Post that there is no progress for ** days. So I raised a complaint SR***********...
Jul 29, 2019 by Yagnanarayana Dande
Installation not done its been 3 weeks (Timbl Broadband) Closed
I have paid Rs. *** on ** June **** for the installation of Timbl wifi services but it's been more than * weeks. Nobody comes to get it installed. I have called so many times in customer care but nobody was capable enough to even speak and no s...
Jun 26, 2019 by Sachin
Internet shift request not honoured (Act Fibernet) Closed
I have been requesting a shift request for the past * weeks in an area (Boduppal, Hyderabad) where ACT services are available to my neighbours. Every time I raise a request they tell me that the issue will be resolved in ** hours. But after rep...
Jun 13, 2019 by Sanjay Vallap
Service issue faced (You Broadband) Closed
Almost every week I am facing you broadband connectivity issue and there will be no engineer around after raising the request. The service is very slow and no use even after contacting customer care....
Jun 03, 2019 by Manohar sharma
No connectivity issue (Excitel) Closed
I just got the Excitel internet connection. It works fine for hardly two days. Now it's about * days there is no connectivity issue. They have the worst technical team. Because * days are more than enough for any connectivity issue. Every time ...
Jun 03, 2019 by Akash Gupta
I didn't get my security amount (Bsnl Bharat Sanchar Nigam Limited) Closed
I got a connection from Bsnl and I close this connection. They charge me *** for security fee but after disconnection, I didn't get my security amount back....
Jun 02, 2019 by Usha rani
daily harassment by giving phone calls and messages (Hathway Broadband Internet) Closed
I took an internet connection on *th December **** and I paid for * months subscription ie. Rs. ****. Because of very less internet speed, I stopped using within one week. I have so many complaints but it was not resolved. I have surrendered th...
Jun 02, 2019 by Rajyalakshmi pantula
Frequent internet disconnection (Excitel) Closed
Everyday internet disconnection is there. No response from the company....
Jun 01, 2019 by Vidit goyal
No internet from 3 days (Act Fibernet) Closed
No internet from * days. No call attended by any customer care....
May 31, 2019 by Mullapudi kanishk
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's