Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Failure to install Broadband connection and not refunding (Act Fibernet) ^Open

I wanted a new Internet connection and I was suggested to go for Act fibernet. I contacted them regarding this and the next day an agent of theirs called me regarding the plans. I selected one of it and was asked to fill in the details and pay ...

Jun 16, 2020 by MD. Faisal Alam

JIO Pathetic customer service and pathetic internet coverage (JIO FIBRE) ^Open

Sadly i fell victim to the fradulent marketing gimics of the jio fibre executives and fell for the fraud. I was told earlier that i will get ***+ live channels free. turns out it is only **-** and you have to pay an extra to get the others. And...

Jun 15, 2020 by AYUSH

Refund Not Given (Tikona braodband company) ^Open

I had purchased the tikona connetion on */*/**** as it was lockdown they were working as said the agent , he convinced me that the installation will done in * days after completing my payment i had received payment receipt but now its been mo...

Jun 15, 2020 by Abhishek Atmaram Patil

Bad Internet Speed (Alliance Broadband) ^Open

Sir, I have purchased an internet subscription of **Mpbs but I only get *-*Mbps speed after this problem I try to call them and solve my problem but the company employes are not cooperating with me in this situation when I told them to give my ...

Jun 14, 2020 by Koushik Naskar

Gtpl robbed me (GTPL) ^Open

They took my money on **th March and assured me that Installation will be done within a week, now it's almost * months, there is no sign of Installation and if I'm asking for refund, no one is responding me...

Jun 13, 2020 by Naman Shukla

My recharge was failed but money was deducted form my account (Siti App And Siti Cable Network) ^Open

We are existing siti cable user. Our VC no is *********** & Mobile no. is **********. I had tried to recharge our cable STB form SITI quick recharge. The transaction was successful but the recharge was failed. I followed INGENICO e-payment opti...

Jun 13, 2020 by Sourav Dey

ISP Microscan not providing services (microscan infocomm tech private limited) ^Open

Internet Service Provider Microscan Infocommtech Private Limited is not addressing issues . There has been downtime of ** hrs in last * week but they never resolve issue / respond to queries. There is no contact person from their side who can ...

Jun 13, 2020 by Rajat Raj

Hathway internet not resolving issue (Hathway broadband and internet hyderabad) ^Open

My Internet was having frequent disconnection since ** days and raised multiple tickets and didnt receive any help. Finally It is not working since * days, Technicians are closing tickets without checking and not even picking calls. When I ta...

Jun 12, 2020 by Ankit Rastogi

Delay in New Broadband connection (GTPL) ^Open

I applied for new broadband connection on *st June, its **th and no one in GTPL is listening, after making payment neither sales person nor technician taking calls I even tried their Boss but he is also not taking calls, not replying my messg...

Jun 10, 2020 by Shankar Dyal Shukla

ACT refund issue (ACT Broadband) ^Open

I requested a new connection on May **th, i was told by advisor company will give connection to long time subscriber like who pay for */** month, so decided to cancel my connection & request cancellation on May **th , Till today my money is no...

Jun 10, 2020 by Santhosh

Installation not done (Gtpl Broadband) ^Open

I have already done my payment of my plan broadband date:- **/*/**** but no any technical person are visited or setup the the broadband .according to company rules it will happen in * to * days of setup the broadband in customer house.but it ...

Jun 09, 2020 by Kanani parth

Microscan internet connection not working and customer service is not responding (microscan infocomm tech private limited) ^Open

It's been a week internet connectivity is not available and trying to reach every customer service person has no response yet, this is frustrating as Working from home is the only option and these ISPS are taking advantages of the customer, fir...

Jun 08, 2020 by Deepika

No internet No service (Rooi) ^Open

Hello, I have many problems ... first, I ask for new connection and they said take * months plan for testing then pay rest money for ** months plan and same * months plan will extend to ** months plan... but after * months they said it’s not ...

Jun 07, 2020 by Jignesh Rajput

Excitel Broadband service provider cheating (Excitel Broadband Private Limited) ^Open

They are not providing any internet speed as per the plan chosen. They first collect in advance and they stop giving internet/speed. I have called the customer care and raised several tickets but no one is taking any action or responding.I have...

Jun 07, 2020 by Ankush

No service since couple of days (Atul Broadband Manjari Budruk Pune) ^Open

I had the wifi connection from Atul Broadband, Manjari Budruk, Pune. It has been * days that the service is halted. I have paid full amount for the bill. They wont receive the calls nor they revert the messages sent. As we are working from h...

Jun 05, 2020 by Vinay Nare

Internet not working and customer care no is not reachable (Atria Convergence Technologies Pvt Ltd) ^Open

My internet service provider is not able to provide a consistent internet. Internet is not working from * days and customer care no is not reachable. In application it say “work in progress” but bot able to track the day to day status. In ...

Jun 05, 2020 by Prafful Kumar Panwar

Could have lost oney (Excitel Broadband Private Limited) ^Open

It's been every day issue no internet , ping loss , frequently disconnection of internet . And this is seriously frustrating since while trading if this thing happens I can loss huge amount of money . After getting in touch with customer care e...

Jun 03, 2020 by Ritwik PATWAL

Fraud and scam (Hathway broadband bangalore) ^Open

after recharging my account for rs **** for * month for ****gb ,i got only *** gb ,they told i have paid for only this much but i have confirmed before recharging from helpline, website and from hathway app ...

Jun 03, 2020 by Monika

Frequent disconnection not working from last 8 days May (Timbl) ^Open

I Am Using Timbl Broadband Service (ID *******) From January ****. Location: Dharam Colony, Gurgaon. The Service Provided By Them Was Pathetic And Customer Support Experience Is Very Bad. I Already Have So Many Mails Pending At Their End To Rep...

Jun 03, 2020 by Ankit Bhatnagar

Not happy with broadband service (Timbl Broadband Internet Service Provider (isp) Timbl) ^Open

Since i have took the service of timbl (**th Apr,**) ,every day i am mailing and raising request for frequent disconnection and zero net connectivity issue. And since last * days (**th may till now) zero service is provided even after many cal...

Jun 02, 2020 by Vali Mohammad khan

Frequently disconnecting internet (Excitel Broadband Private Limited) ^Closed

Worst service in kalkaji, South Delhi. My ticket is open from ** Aug ****, no one is solving the frequent disconnection problem. Ticket no. *******. Partner Gekko Internet who install the connection its owner Vikram Nagpal ********** **********...

Sep 02, 2019 by Prashant Chopra

JioGigafiber Router refund not processed (Jio) ^Closed

I had placed a disconnection request for my Jio Broadband (ServiceID: ************) on *th July ****. Wish to bring to your attention that my router is not yet picked up. After *-* calls to the customer care and being given an SR # every call I...

Sep 02, 2019 by Ankur Gupta

No network connection (Airtel ) ^Closed

There is no airtel connectivity at my home location in Sundaram * Raheja Complex, Malad East, near Times of India Building Kindly resolve the issue I have been using airtel since last * years and I don't intend to go for MNP...

Aug 25, 2019 by HARSHIT

Wifi connection not started (Timbl Broadband) ^Closed

I made a payment of Rs. ****/- for six month of Timbl Wifi connecti on on **-**-****. But, till date my connection did not started. Despite several follow ups they are only giving fake hope that today it will be done or tomorrow it will be done...

Aug 24, 2019 by Mohit Kumar Agrawal

Hathway broadband not working every weekend (Hathway broadband) ^Closed

I am so disappointed with the kind of service I am getting. Every weekend there is a problem and I have to make call run behind the incompetent customer service asking for the cause and beg them to fix it. These are the service I'd Your Re...

Aug 24, 2019 by Salloni Gahatraj

Internet connection not given even after payment of charges for 3 months (Act Fibernet) ^Closed

ACT representative took payment (**** Rs - * months pack) for the application promising that internet connection will be given within * days on *th of July ****. Post that there is no progress for ** days. So I raised a complaint SR***********...

Jul 29, 2019 by Yagnanarayana Dande

Installation not done its been 3 weeks (Timbl Broadband) ^Closed

I have paid Rs. *** on ** June **** for the installation of Timbl wifi services but it's been more than * weeks. Nobody comes to get it installed. I have called so many times in customer care but nobody was capable enough to even speak and no s...

Jun 26, 2019 by Sachin

Internet shift request not honoured (Act Fibernet) ^Closed

I have been requesting a shift request for the past * weeks in an area (Boduppal, Hyderabad) where ACT services are available to my neighbours. Every time I raise a request they tell me that the issue will be resolved in ** hours. But after rep...

Jun 13, 2019 by Sanjay Vallap

Service issue faced (You Broadband) ^Closed

Almost every week I am facing you broadband connectivity issue and there will be no engineer around after raising the request. The service is very slow and no use even after contacting customer care....

Jun 03, 2019 by Manohar sharma

No connectivity issue (Excitel) ^Closed

I just got the Excitel internet connection. It works fine for hardly two days. Now it's about * days there is no connectivity issue. They have the worst technical team. Because * days are more than enough for any connectivity issue. Every time ...

Jun 03, 2019 by Akash Gupta

I didn't get my security amount (Bsnl Bharat Sanchar Nigam Limited) ^Closed

I got a connection from Bsnl and I close this connection. They charge me *** for security fee but after disconnection, I didn't get my security amount back....

Jun 02, 2019 by Usha rani

daily harassment by giving phone calls and messages (Hathway Broadband Internet) ^Closed

I took an internet connection on *th December **** and I paid for * months subscription ie. Rs. ****. Because of very less internet speed, I stopped using within one week. I have so many complaints but it was not resolved. I have surrendered th...

Jun 02, 2019 by Rajyalakshmi pantula

Frequent internet disconnection (Excitel) ^Closed

Everyday internet disconnection is there. No response from the company....

Jun 01, 2019 by Vidit goyal

No internet from 3 days (Act Fibernet) ^Closed

No internet from * days. No call attended by any customer care....

May 31, 2019 by Mullapudi kanishk

ISP not providing support for complaints raised (Timbl Broadband) ^Closed

Timbl ISP in Gurgaon is providing pathetic support. Low Bandwidth & toggling Internet connectivity are regular issues. After raising complaints they fakely resolve the complaints and many times don’t reopen the tickets. Multiple times I have...

May 24, 2019 by Vivek

Multiple unwanted calls about broadband offers and renewal (Hathway Broadband Internet) ^Closed

I stopped my Hathway broadband connection last March. Since then I regularly received a call from the company asking to recharge or about offers. Even after repeatedly explaining that I am no longer interested in renewing connections, calls hav...

May 24, 2019 by Manish

Hathway internet connection issue (Hathway broadband) ^Closed

I have taken a new broadband connection. But I am getting proper service. The internet disconnects every half an hour and we don't know when it would be back. Complaints from users are being ignored and they are neither refunding our money....

May 18, 2019 by Sreenivas

You broadband company is headache (You Broadband) ^Closed

I have purchased You broadband internet and have availed their service but in a month every time *-* days no internet connectivity is there and they do not resolve the issue immediately nor they inform how much time it will take to repair. Ever...

May 18, 2019 by MANDAR BHAGDIKAR

No Internet from one month (Hathway Broadband Internet) ^Closed

It's been one-month internet services are fluctuating every now and then. Max speed of internet is * kbps most of the times. On average we are getting internet up to * hour a day. Seems Hathway is taking this for granted on * months/*-year subs...

May 15, 2019 by Harish Babu

Doing fraud and laundry (Webnet IT Solution) ^Closed

I was promised good internet service and the money was taken on the required information. The internet functioned for a few days and kept getting problematic all the time. When asked for a refund due to bad service, he allegedly becomes abusive...

May 13, 2019 by NUPUR CHOUDHARY