Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Struggling with ACT Broadband for customer service No resolution (ACT Broadband) ^Open

I filed my first complaint on June * for internet connectivity issue and the same service request has been closed without resolving the issue. Till June **. I have raised complaints almost close to * times through APP, Customer Care, email. I h...

Jun 22, 2020 by Himanshu Singh

Deley in removal of connection box (Act Fibernet Hyderabad) ^Open

A person used to live who was his customer.he left my house. but his outer empty connection box with wire was not taken.In january one of his technicians came and took internal parts of box and told technician will come and take in *-* days. bu...

Jun 22, 2020 by Akshay Holla

No Internet connection working (Tikona Broadband) ^Open

I applied for connection in ** June for ** mbps and I got the connection on ** th but the speed in * Mbps and after one day it's I lost connection even not one device is working . because of adapter issue I called many time to operator but the ...

Jun 22, 2020 by Vandana Bajpai

No Response from ISP (Hathway Cable And Datacom Limited ) ^Open

This Is Not The First Time I'm Facing Issue With Service Provider, in voxya itself I made request but no response till date. I'm A Recruiter Working From Home. I Taken A Broadband Connection From Hathway, I Have Network Issue Happened On *th Ju...

Jun 22, 2020 by VENKATESWARLU

YOU Broadband Wifi Router Refund Not Received (You Broadband) ^Open

I bought a wifi router from YOU broadband and they promised that the entire fee of Rs **** paid would be refunded when I return the router after disconnection of service. Further, they stated that refund would be issued ** days after receipt of...

Jun 21, 2020 by VENUGOPAL B A

Broadband Installation not done yet (Netplus Broadband Services Private Limited) ^Open

Applied for new connection on **/*/** and got call from from your representative for documents and payment. I completed both in one hour and that representative assured me that the installation will be done till evening. But no one came and n...

Jun 20, 2020 by Harpreet

Fault Router Provided (Hathway Hyderabad) ^Open

I have subscribed a new hathway connection and it's been **days but it shows no internet and I have submitted complaint multiple times and went to their office to seek assistance but they still haven't resolved the issue. And the agent is not e...

Jun 20, 2020 by K Raghavaiah

No power backup when power goes Internet gets disconnected No resolution for 1 month now (ACT Broadband) ^Open

I have taken a new ACT Blaze fibernet connection at Chandra Layout Bangalore on **rd May ****. From the day of connection, there is no power backup when power goes which is supposed to be there for * hours after power goes. I have raised close ...

Jun 18, 2020 by Shreyas Gururaja Rao

Internet Service not provided Hathway (Hathway Cable and Datacom Limited CIN ) ^Open

With regards to my account with Hathway bearing no. **********. I got messages from Hathway to renew my account to get it activated and made several false promises in order to get me to renew the internet plan. I have send many mails to <hydhel...

Jun 18, 2020 by Viswanath Thirunagari

Worst Broadband Service GTPL (GTPL BROADBAND AHMEDABAD) ^Open

It has been more than a month I have applied and Paid for the connection and no connection yet. I am highly frustrated the way GTPL is working, their customer care people have no idea about anything, ask them when is the tentative date, they wo...

Jun 18, 2020 by Pralika Kakani

Service delayed from ISP (Hathway Cable And Datacom Limited ) ^Open

This is not the first time I'm facing issue with service provider, i'm An Employee A Recruiter Working From Home. I Taken A Broadband Connection From Hathway, I Have Network Issue Happened On *th June And Requested For Service From ISP. After C...

Jun 18, 2020 by VENKATESWARLU

Wrong Plan Activated (Ample Technologies Private Limited) ^Open

I purchased an iphone ** from the Ample Technologies-Imagine Store Orion Avenue G** ******. Telephone : *********** , Email: info@ample.co.in The issue is at the time of purchasing I had paid extra **** for the insurance of damage protectio...

Jun 18, 2020 by Anusha M B

No WiFi service (Rvr Fibernet) ^Open

On June **th @ **:** pm issue started with no WiFi connection, complaints was already registered via Providers help line number. Next day around **:** am called n spoke with receptionist n addressed my issue around **:** or **:** pm tech came c...

Jun 17, 2020 by Chandra

No internet connection and no one solution provided after multiple complains (Gtpl Hathway Private Limited) ^Open

I have been using GTPL Hathway for the past six months and on April **th the internet stopped working previously the same issue has appeared but after complaining the connection was restored. This time I tried to complain to them a lot of times...

Jun 17, 2020 by Shivam Tyagi

Very slow speed and frequent disconnection on GTPL broadband (GTPL BROADBAND AHMEDABAD) ^Open

I have GTPL broadband connection with **MBPS plan initially it was giving me download speed max around **Mbps and did not have any issues. but starting from may end it started getting slow speed and connection loss. download speed was about *Mb...

Jun 17, 2020 by Chintan jani

Internet not working from can do work from home (You braod band) ^Open

My is Internet not working from * days ac no ******* , username- asinha*** dear sir my net is not working since * days i am doing work from home, I am in hugee loss if u ar not able conect Or not able to give me proper continues connection, t...

Jun 16, 2020 by Abhishek sinha

Since 2 days speed showing zero (Hathaway Broad band) ^Open

Acc no Hathway A/c no.********** Speed is showing zero since * days kindly help...

Jun 16, 2020 by Sharique Khan Yunus Khan

Frustrating Internet service by Excitel broadband in Adarsh Nagar New Delhi India (Excitel Broadband Private Limited) ^Open

When I got excitel connection first time in July ****, they started disconnecting my internet from very same day. I suffer for around continuosly * months as the plan was of * months. Again, when I recharged it for second time on June **, they...

Jun 16, 2020 by Nikhil Roy

Failure to install Broadband connection and not refunding (Act Fibernet) ^Open

I wanted a new Internet connection and I was suggested to go for Act fibernet. I contacted them regarding this and the next day an agent of theirs called me regarding the plans. I selected one of it and was asked to fill in the details and pay ...

Jun 16, 2020 by MD. Faisal Alam

JIO Pathetic customer service and pathetic internet coverage (JIO FIBRE) ^Open

Sadly i fell victim to the fradulent marketing gimics of the jio fibre executives and fell for the fraud. I was told earlier that i will get ***+ live channels free. turns out it is only **-** and you have to pay an extra to get the others. And...

Jun 15, 2020 by AYUSH

OFFER NOT GIVEN (Hathway Broadband Internet Chennai) ^Closed

I'M PRAKASH DAVE FROM PARRYS, CHENNAI . I HAVE GOT A CALL FROM HATHWAY BROADBAND EXECUTIVE FOR RECHARGE OF YEARLY PLAN WILL PROVIDE A ROUTER FREE , AS PER THEIR ADVICE I HAVE MADE PAYMENT COMPLETE ** MONTHS , AFTER RECEIVING THE PAYMENT THEY...

Nov 06, 2019 by PRAKASH

Refund not received (Hathway Broadband Internet hyderabad) ^Closed

Hello team, I have done a double payment to one of my Hathway broadband account and asked refund of one transaction and they have processed. I have submitted all the required proofs, screenshots and bank statements as they requested. I used Pho...

Nov 04, 2019 by Uma Gopi Nath Lakkimsetty

Discontinue service and refund security amount (Timbl Broadband Internet Service Provider) ^Closed

I am writing this mail as a final request to discontinue my services for wifi, collect the router and refund my security amount. I have placed multiple requests for concede my connection but haven't got any response for the same. Each time I g...

Sep 08, 2019 by Ashu Sinha

Not solving internet issue (Joister) ^Closed

My internet connection is off from * week. I filed a complaint * week ago. Again I filed a complaint * days ago. They said my complaint will be resolved within * days and that was yesterday when * days were completed but no action is taken on m...

Sep 04, 2019 by RAJESH BHUJANGRAO WANKHADE

Stop calling and I want to disconnect my account (Hathaway Broadband) ^Closed

This is my account no **********. I am not going to renewal Hathway broadband because I am shifted from Delhi to another city before one year. From last year, I am getting calls from telecallers. I have told so many members and telecallers even...

Sep 03, 2019 by Alka Pandey

Poor internet service by airtel (Airtel Bharti Company) ^Closed

I need help regarding my isp [airtel]. Internet service is very poor and I'm paying money for it and the customer care is not providing me with any help. Please help me with this. They claim to give good internet but it's pathetic....

Sep 02, 2019 by Prabhakar kumar yadav

Frequently disconnecting internet (Excitel Broadband Private Limited) ^Closed

Worst service in kalkaji, South Delhi. My ticket is open from ** Aug ****, no one is solving the frequent disconnection problem. Ticket no. *******. Partner Gekko Internet who install the connection its owner Vikram Nagpal ********** **********...

Sep 02, 2019 by Prashant Chopra

JioGigafiber Router refund not processed (Jio) ^Closed

I had placed a disconnection request for my Jio Broadband (ServiceID: ************) on *th July ****. Wish to bring to your attention that my router is not yet picked up. After *-* calls to the customer care and being given an SR # every call I...

Sep 02, 2019 by Ankur Gupta

No network connection (Airtel ) ^Closed

There is no airtel connectivity at my home location in Sundaram * Raheja Complex, Malad East, near Times of India Building Kindly resolve the issue I have been using airtel since last * years and I don't intend to go for MNP...

Aug 25, 2019 by HARSHIT

Wifi connection not started (Timbl Broadband) ^Closed

I made a payment of Rs. ****/- for six month of Timbl Wifi connecti on on **-**-****. But, till date my connection did not started. Despite several follow ups they are only giving fake hope that today it will be done or tomorrow it will be done...

Aug 24, 2019 by Mohit Kumar Agrawal

Hathway broadband not working every weekend (Hathway broadband) ^Closed

I am so disappointed with the kind of service I am getting. Every weekend there is a problem and I have to make call run behind the incompetent customer service asking for the cause and beg them to fix it. These are the service I'd Your Re...

Aug 24, 2019 by Salloni Gahatraj

Internet connection not given even after payment of charges for 3 months (Act Fibernet) ^Closed

ACT representative took payment (**** Rs - * months pack) for the application promising that internet connection will be given within * days on *th of July ****. Post that there is no progress for ** days. So I raised a complaint SR***********...

Jul 29, 2019 by Yagnanarayana Dande

Installation not done its been 3 weeks (Timbl Broadband) ^Closed

I have paid Rs. *** on ** June **** for the installation of Timbl wifi services but it's been more than * weeks. Nobody comes to get it installed. I have called so many times in customer care but nobody was capable enough to even speak and no s...

Jun 26, 2019 by Sachin

Internet shift request not honoured (Act Fibernet) ^Closed

I have been requesting a shift request for the past * weeks in an area (Boduppal, Hyderabad) where ACT services are available to my neighbours. Every time I raise a request they tell me that the issue will be resolved in ** hours. But after rep...

Jun 13, 2019 by Sanjay Vallap

Service issue faced (You Broadband) ^Closed

Almost every week I am facing you broadband connectivity issue and there will be no engineer around after raising the request. The service is very slow and no use even after contacting customer care....

Jun 03, 2019 by Manohar sharma

No connectivity issue (Excitel) ^Closed

I just got the Excitel internet connection. It works fine for hardly two days. Now it's about * days there is no connectivity issue. They have the worst technical team. Because * days are more than enough for any connectivity issue. Every time ...

Jun 03, 2019 by Akash Gupta

I didn't get my security amount (Bsnl Bharat Sanchar Nigam Limited) ^Closed

I got a connection from Bsnl and I close this connection. They charge me *** for security fee but after disconnection, I didn't get my security amount back....

Jun 02, 2019 by Usha rani

daily harassment by giving phone calls and messages (Hathway Broadband Internet) ^Closed

I took an internet connection on *th December **** and I paid for * months subscription ie. Rs. ****. Because of very less internet speed, I stopped using within one week. I have so many complaints but it was not resolved. I have surrendered th...

Jun 02, 2019 by Rajyalakshmi pantula

Frequent internet disconnection (Excitel) ^Closed

Everyday internet disconnection is there. No response from the company....

Jun 01, 2019 by Vidit goyal

No internet from 3 days (Act Fibernet) ^Closed

No internet from * days. No call attended by any customer care....

May 31, 2019 by Mullapudi kanishk