Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity. It has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc. The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include BSNL, MTNL, Airtel, Reliance, Hathway broadband etc. The most common ISPs complaints as reported by customer include no service provided, slow internet speed, service not activated, no refund provided etc. So how can an individual deal with broadband complaints? First and foremost it is essential to raise an issue at their customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

Apart from raising your concern at their customer care number, every ISP has a grievance department as directed by the law. You can even file a complaint there or mail them at the id given. Most of the issues get resolved at this stage, however, if you complaint is still being ignored, the next best option would be filing a complaint at your nearest consumer forum. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court. We generally receive about 30 monthly Internet Service Provider complaints.

Hathaway internet service not provided after making payment (Hathaway cable and datacom limited) ^Open

Hi all, I ordered for Hathway internet connection location is Hadapsar Pune , Maharastra, after making payment ,noone is receiving call ,there is very worst service ,after multiple follow ups device is installed but now no one is responding ...

Jun 01, 2020 by Shailendra Kumar Gupta

Poor service and poor response (Tikona Infinet Private Limited TIPL ) ^Open

Hi, This is Ruso selvin from Chennai, Before two weeks I got a connect of Tikona (Data Plan detail: TURBO_ULH_C* ) I took ** Mpbs speed and unlimited service. From the beginning, the speed was very poor and disconnected frequently. I m...

Jun 01, 2020 by Ruso selvin brabhu P

ISP No network since 10 days No response from customer care NO ETA (Hathway kolkata) ^Open

No internet since last ** days No response from customer care No ETA provided...

May 31, 2020 by Anayat rasool

Internet connection issues (Excitel Broadband Pvt. Ltd) ^Open

I have been using this company service for last * months and I have already registered over ** complaints with them for internet connection issues. I have also payed ₹**** to renew the plan as I have a work from home. However I am still facin...

May 26, 2020 by sarath chandran

Recharge successful but not reflected (Airtel mobile recharge ) ^Open

I had recharged my airtel number through airtel app and recharge was successful though it didn't get reflected on my number. I had a message from airtel that recharge is processed and it will be posted on my number within four hours. The thin...

May 26, 2020 by Abhishek

Internet connection shifting (Excitel) ^Open

I have sent a request to excitel customer care to shift my connection. First they agreed, but later they deny. Now, they say say - it can not be done. ...

May 24, 2020 by Prabhanjan Kumar gupta

Connection not done (GTPL BROADBAND AHMEDABAD) ^Open

I have subscribed for GTPL broadband connection two weeks ago but till today also my connection is not been done. The customer care gives same reply everyday that today it will be done and the sales man don’t receives the call. I am very frus...

May 23, 2020 by Amit Pandey

SERVICE NOT ON TIME (Gtpl Hathway Private Limited) ^Open

I PURCHASE BROADBAND FROM GTPL HATHWAY PVT LTD. ON **TH MAY **** AND THEY TELL THAT THE CONNECTION IS READY TO USE IN JUST * DAYS BUT TODAY IS **TH DAY OF PURCHASE AND THERE IS NO PROPER RESPONSE FROM GTPL NO PERSON IS GIVING PROPER ANSWER ...

May 22, 2020 by MITESH ANJANE

Internet not working (Excitel Broadband Pvt. Ltd) ^Open

Facing issues with excitel internet broadband connection from day *, i need refund of my money, i dont want to continue with EXCITEL. ON DAILY BASIS I AM WASTING MY TIME IN HIGHLIGHTING THE ISSUES. AND NO ONE IS ACTUALLY ABLE TO FIX IT. I EXCIT...

May 17, 2020 by Ashmeet Singh

Regarding Interrupted Internet Connection (Vision Smartlink Networking Private Limited) ^Open

I renewed my internet plan on **th Feb'**** with Vision smartlink. I have been using their services for more than a year and last year services were average except we were not getting committed internet speed. While renewal they called my more ...

May 17, 2020 by Shamil Shah

Hathway modem LOS light was showing every 15 minutes now Not Turning ON (Hathway Broadband Internet Chennai) ^Open

I am residing in Velachery chennai. From past two weeks in my modem LOS (Loss of Signal) light is showing every ** minutes. I have to turn off and on the modem every ** minutes. I have literally raised around * tickets. The most irritable thing...

May 15, 2020 by Balaji N

Installation Pending (Hathaway Broad band) ^Open

The installation amount has been paid well in advance. But connection is not provided yet . Waiting for a week now ...

May 14, 2020 by Nelakandan

Asking for payment of Internet Charges which are already paid (Tikona Infinet Private Limited TIPL ) ^Open

Hi, Please refer attached mail (Mail Communication.pdf) in which I had paid **** as subscription fee for * months and in E-Bill it is showing something different. If you check E-Bill (Attached in Mail Communication) there is shown usage peri...

May 12, 2020 by Ameya Hemant Wagh

Payment refund (Act Fibernet) ^Open

I have opted for new wifi connection and paid an amount of rs****. They said installation would be done in a day but no has visited for installation and supervisor stopped picking up calls. I have sent many mails they said they will contact me ...

May 11, 2020 by Raman Balaranganadhan

Refund is delaying from hathway broadband hyderabad (Hathway broadband Hyderabad ) ^Open

Dear sir, hathway didnt give new connection after * days of paying online amount **** for * month plan. I have so many times to them customer care and mailed also. bt they are neutral for complaints. Now,when i am rejecting t...

May 08, 2020 by Ravi s

No internet service (Sikka Broadband Private Limited) ^Open

No internet is available from **.*.**** due to some technical issue. Sikka people are not able to rectify it. This problem is with all the people in my lane. Their are supervisor is not even picking up my phone now....

May 08, 2020 by Vikas Dhiman

No internet (Wsns Pvt Ltd) ^Open

There is no internet connection for more than ** hours. I raised the issue several time through email and android app but there is no response. I raised this issue * times using android app. Out of three first two complaints we're closed immedi...

Apr 27, 2020 by RAHUL KUMAR SINGH

Broadband connection not yet set up (Airtel ) ^Open

Hi, it has been * days since the airtel guy verified my documents for broadband connection and the payment has already been made on the same day but till now my broadband connection has not yet been set up. I tried calling customer care but the...

Apr 26, 2020 by Manjit Debnath

Disrupted Internet Services (Pmpl Broadband) ^Open

I have been complaining to them since the last one month regarding problems in Internet services . Still they have never taken any step to resolve it anyhow. They always try to divert the topics by asking to ping various IPs and then try to dis...

Apr 24, 2020 by Arnab Chatterjee

Hathway has sent a threatening email demanding back the modem after 1 and half year (Hathway boradband) ^Open

Hathway has demanded Rs.**** for the modem for the internet connection which had been cancelled a year and a half back. Since then I have never heard from any of their executives for the return of the modem, suddenly on **/**/**** after an y...

Apr 22, 2020 by DHAVAL DESAI

ISP not providing support for complaints raised (Timbl Broadband) ^Closed

Timbl ISP in Gurgaon is providing pathetic support. Low Bandwidth & toggling Internet connectivity are regular issues. After raising complaints they fakely resolve the complaints and many times don’t reopen the tickets. Multiple times I have...

May 24, 2019 by Vivek

Multiple unwanted calls about broadband offers and renewal (Hathway Broadband Internet) ^Closed

I stopped my Hathway broadband connection last March. Since then I regularly received a call from the company asking to recharge or about offers. Even after repeatedly explaining that I am no longer interested in renewing connections, calls hav...

May 24, 2019 by Manish

Hathway internet connection issue (Hathway broadband) ^Closed

I have taken a new broadband connection. But I am getting proper service. The internet disconnects every half an hour and we don't know when it would be back. Complaints from users are being ignored and they are neither refunding our money....

May 18, 2019 by Sreenivas

You broadband company is headache (You Broadband) ^Closed

I have purchased You broadband internet and have availed their service but in a month every time *-* days no internet connectivity is there and they do not resolve the issue immediately nor they inform how much time it will take to repair. Ever...

May 18, 2019 by MANDAR BHAGDIKAR

No Internet from one month (Hathway Broadband Internet) ^Closed

It's been one-month internet services are fluctuating every now and then. Max speed of internet is * kbps most of the times. On average we are getting internet up to * hour a day. Seems Hathway is taking this for granted on * months/*-year subs...

May 15, 2019 by Harish Babu

Doing fraud and laundry (Webnet IT Solution) ^Closed

I was promised good internet service and the money was taken on the required information. The internet functioned for a few days and kept getting problematic all the time. When asked for a refund due to bad service, he allegedly becomes abusive...

May 13, 2019 by NUPUR CHOUDHARY

Bad service provided (BSNL Broadband) ^Closed

I have applied for connection ** days back on BSNL online platform. I get a call from BSNL customer care for confirming by request. Final was agreed upon and assured me that it would be set up in * days. After ** days today when I went to the l...

May 11, 2019 by YASH KSHATRIYA

Installation not done (Hathway Broadband Internet) ^Closed

I have paid Rs *** monthly plan to Hathway Account number **********. After that, I raised a request for installation on *nd May **** but there is no update. I called to customer care. They raised a new request after one week. One executive cam...

May 09, 2019 by Worship

Shifted my connection but still there is no Internet connection active (Hathway Broadband Internet) ^Closed

I have paid * months plan. After ** days I shifted to a new house. I raised a request for shifting on **th April **** but there is no update but my ticket has been closed. I called to customer care. They raised a new request after one week. One...

May 07, 2019 by Shafi Shaik

Making pressure for legal actions (Tikona Broadband) ^Closed

I have stopped my Tikona services and due to their improper bill generation and worst customer care services. But still they are targeting me for money and they are making pressure on me for legal actions....

May 06, 2019 by Saurabh Singh

Internet not working (Hathway Broadband Internet) ^Closed

My internet is not working from yesterday night. I am connected to my wifi, but there is no internet connectivity. Kindly resolve this issue of mine ASAP. My account number of Hathway broadband is - **********....

May 06, 2019 by Rajeev Ranjan

Not given connection and not refunding money (You Broadband) ^Closed

My account number is *******. I have requested to shift my connection to Mini Bazar to Shiv Dhara residency. The salesperson came to my place and told me its feasible. He took money from me and after * days he told me your money will be refunde...

May 03, 2019 by Keval Virani

Call for money and modem instead of discontinuance of connection (Hathway Broadband Internet) ^Closed

I had discontinued Hathway broadband internet services from October ****. I had also returned their modem. Since then, I have been receiving daily messages and weekly calls from Hathway to either continue the service or return the modem. Despit...

Apr 27, 2019 by Mayank Garg

Internet not working (Hathway Broadband Services) ^Closed

We are literally frustrated with Hathway connection. We filed more than ten complaints about the internet issue but till now we did not find any permanent solution for it. Now we are thinking "Hathway is a total waste of time and money". ...

Apr 27, 2019 by Krishna Enterprises

Internet data cable issue (Hathaway ) ^Closed

I am a non-pensioner senior citizen. On the last day and due to the pressure I paid for ** months fee of about ₹*****. I was not aware of the plans for personal and residential use. I requested Hathaway to check my usage for the last one yea...

Apr 24, 2019 by Sunil Kulkarni

Connection not working for 3 month (Spidigo) ^Closed

I was using Spidigo network from July **** and I have paid ****. But from December **** our internet is not working. We have complained several times but no response. Not we have got news. The company had discontinued its service in Surat. We n...

Apr 17, 2019 by Kuldip sharma

Internet not working since 3 days (Spidigo Net Pvt Ltd.) ^Closed

Spidigo internet not working. Customer care not picking the phone. It keeps ringing and after ** mins get disconnected by itself and the cycle continues if called again. * emails sent since the net went off. Complaint filed on their web portal ...

Apr 17, 2019 by Rudresh Makwana

Multiple unwanted calls about broadband offers and renewal (Hathway Broadband Internet) ^Closed

I stopped my Hathway broadband connection last June. Since then I regularly received a call from the company asking to recharge or about offers. Even after repeatedly explaining that I am no longer interested in renewing connections, calls have...

Apr 15, 2019 by Vidisha Anand

Service provider is threatening for taking legal action (Hathway Broadband Internet) ^Closed

Hathway team is sending mail for taking legal action against non-returning of Modem, which I was using from March **** to July ****. Though it was told initially that Modem would be free of charge if opting for * or more months plan. (They clea...

Apr 14, 2019 by Irshad Zeya

Not providing proper internet service (Tikona Broadband) ^Closed

This company has cheated me by not giving the internet connection promised by them for ** Mbps plan. They gave me much-reduced speed and now the connection is disconnected from * days. They are not providing a solution to that. Their policy say...

Apr 14, 2019 by Pratyaksha Pandey