Isp Complaints
The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.
Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.
The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.
Commonly Reported ISP Complaints in India
The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.
So how can an individual deal with broadband complaints?
How to resolve ISP Complaints in India?
1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :
BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800
2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.
3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.
4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.
Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.
Complaints
No internet service from past 5 days (You braod band) Open
I have filed a complaint against about the disconnection of my internet even though I have paid for * months in advance....the customer care kept in saying that they will send the technician by **am ; **pm; *pm and *pm..this is been continuing ...
Jul 26, 2020 by Velamala Simmanna
GTPL Broadband (Gtpl Broadband) Open
Hello, Respected. I've GTPL's ** MBPS plan. It's just almost a *.*-month customer relationship, I've called many times due to speed-related issues. Facing issues from day one. I've complaint also many times that received speed is *.** MBPS a...
Jul 24, 2020 by Pooja Trivedi
Money not refunded yet (Triple Play Broadband Private Limited) Open
I paid * months advance for the plan. However, die to covid situation I had to shift out after one month only. O raise the disconnection request and they also picked up the router. Now it has been more than ** days, nobody is responding on the ...
Jul 23, 2020 by Navya Awasthi
Internet not Working (You Broadband) Open
Dear Sir, I had taken New Internet Connection from You Broadband by Vodafone on **-Jul-****. From Day * given Connection, very frequent intervals Internet is down, Outage, no connectivity & server down issues. This is repeatedly happening from...
Jul 23, 2020 by Vishnukanth Vinayak Chiluka
Disconnected without prior notice (Tikona Infinet Private Limited TIPL ) Open
They disconnected the internet services without prior notice. Don't have proper arrangement to handle the greviances....
Jul 22, 2020 by Adarsh Tripathi
Internet services worst customer services (Hathway boradband hyderabad ) Open
Payment for internet connection is successful but the account is not yet activated though they sent the message to Mobile number indicating "Your account will be activated in * hours" but there is no response from the customer services since * ...
Jul 21, 2020 by Janaki rani
My isp is taking more money than usual for the package that i use every month (Speednet Broadband http www speednetkolkata com broadbandplans aspx ) Open
My ISP (Speednet broadband) is consuming much more than the plan given on their website. http://www.speednetkolkata.com/broadband-plans.aspx Above is the plan description given on their website. but the LCO chareges me *** for **mbps wh...
Jul 21, 2020 by Ayan Pal
Wrong services given cheated (Netplus Broadband) Open
I am a resident of Mandi Gobindgarh. We got our new internet connection of NETPLUS BROADBAND services *-* days back. We selected the plan of ***mbps speed; however, when we tested the speed of internet it was just * MBPS. Upon complaining, fo...
Jul 21, 2020 by Shipra Jain
Refund (Comway broadband) Open
i m from kanpur and looking for the internet broadband from quite a long time then i opt for comway broadband and set it up on my home at ** july **:** i opt this broadband for gaming and i found the which i play ( CSGO) having issue connect...
Jul 21, 2020 by Masood khan
Refund of Closed Hathway Broadband Account (Hathway boradband) Open
I have Hathway Broadband Account in the name of Laxminarayan Mundada in Pune, Maharashtra having Account number as **********. I was the Hathway Broadband service since last * years. But unfortunately, since March ****, i was facing frequent...
Jul 20, 2020 by Ajit Mundada
Broadband service (Digiway Net Pvt. Ltd.) Open
Issue with broadband service that does not work most of time every week have to make calls multiple time for the resolution. Multiple complaint made through their customer service number but no proper resolution from last * to * month, When th...
Jul 19, 2020 by Aman Nigam
Complaint closing without Resolving (GTPL) Open
I have registered complain regarding fault in router three times. Everytime they are saying they will solve problem and they close complain without solving within two days. They don't even call for resolve issue. They Directly close it....
Jul 17, 2020 by Nairutya Patel
Complaint against broadband service provider (Aditya Broadband Services Private Limited) Open
I took broadband service from a local Internet service provider aditya broadband on *th July **** inour area. They took total Rs.*,***/- for router, wire, installation but didn't provide any bill. They took the amount via Google Pay to the mai...
Jul 15, 2020 by Barunasis Mallik
Frequent call after disconnected Broadband (Hathaway Broadband) Open
About *.* years back I disconnected Hathway broad for frequent internet issues. But still, they are calling for activation....
Jul 14, 2020 by Gunasekaran
Money not yet refunded (Hathway boradband Chennai location) Open
Hi Team, Please find the attached copy of my bill, I made my payment by last * with hathway for new broadband connection I didn't get any connection from them even they not refunding the money I paid to them, I keep on chasing them throw th...
Jul 13, 2020 by vignesh kumar
Service not installed (Tikona Broadband) Open
What is your review of Tikona Digital Networks? Let me share my experience. I wanted internet connection so I looked up Tikona because there are many posters of Tikona in my city. I called Tikona for a new connection. There was less or no wait...
Jul 13, 2020 by Trinadh Yerra
Internet service refused no refund (You Broadband) Open
On April *, I ordered a new connection from You Broadband using their website, and paid using Google Pay. The amount was ****. After nearly a week, I had no response from the team. I had contact details of one of their technicians, and he said ...
Jul 13, 2020 by Arjun Sindhya
Servoce not provided properly (Airlink Broadband Private Limited) Open
Complained on= **/**/**** Problem= no connectivity in my broadband router I have no internet connectivity since ** days of my formal complain to the company called airlink broadband pvt.ltd. i have called so many times but no proper reply. I ...
Jul 13, 2020 by Jignesh
Regarding the internet speed and bad connection (Ion Broadband) Open
I pay for my internet per month which cost me around ***rs per month which says i will get ** mbps speed .But i only get * to * mbps speed .Every time complaint about it to they customer care they say"We are looking into it " but still i am not...
Jul 12, 2020 by Sushant Mane
Services not reachable (Rhythm Broadband Pvt Ltd ) Open
They are unable to provide me the broadband service. In case of breakdown they are unable to assist us further which creates mental and monetary losses. ...
Jul 12, 2020 by Sparsh Garg
After 72 hours installation is not done (Hathway broadband Hyderabad ) Closed
Dear sir, after ** hours also,installation of broadband is not done. my account number of hathway is ********** . please look in to the matter..they are not even responding over mail or phone. thank you,...
May 07, 2020 by Ravi s
Internet Connection not processed after the payment done at first instance numerous phonecalls left (ACT Broadband) Closed
Internet Connection not processed after the payment done at first instance. Payment date: April *th **** I was promised a fibernet connection within one week from the date of payment. However, the connection was not processed. After the des...
Apr 20, 2020 by Abishek John
Loosing connections now and then (GTPL BROADBAND AHMEDABAD) Closed
I have made payment for GTPL broadband connection on **th March and it got started after * days. Since ** March, I ma facing n number of connection issues. It losses like many times and that for not only * day. It takes *-* days to fix up and t...
Apr 06, 2020 by Saurabh Shrimali
Refund (ACT Broadband) Closed
They promised for connection took money and for some reasons they afterwards said that they cannot give my connection.They initiated my refund on **-feb but i didn't get my money till now.I keep on talking with customer executive they said that...
Apr 03, 2020 by Praful
GTPL IS A CHEATER (Gtpl Broadband) Closed
I wanted to upgrade my speed for work. So I contacted gtpl customer care to enquire about the details. The CSR told me that once I make payment through online my speed will get upgraded within one hour. After paying the amount I waited for ** h...
Mar 13, 2020 by Vidhya Arumugam
Security Deposit not refunded (Jio Fiber) Closed
I have disconnect my connection on *nd Jan and they have taken the router and bank details ok the same day but till now no update on security money refund. Not sure whether they are willing to give back the money or not. ...
Jan 31, 2020 by Rajat Agarwal
Harassment by calling frequently (Hathway boradband) Closed
The customer service team from Hathway is continuously calling me after repeatedly saying and requesting them not to call. I have been receiving around ** calls per day, at random times and its quite disturbing me and affecting my work....
Jan 30, 2020 by Sushanth M
Harassment by continuous calls and sms (Hathaway Broadband) Closed
I'm a student. I used to stay at a rented apartment in Delhi till June ****. By my immaturity I took Hathway broadband connection at my place. It's been almost ** months now, I've left the place and paid all my dues and returned the modem. Yet ...
Jan 30, 2020 by Prathamesh
Call Interruption continously more than 5 times in a day (Hathway broadband) Closed
I have taken a hathway connection as i required the internt and utilized certain times wherever it is required by paying an amount in advance. When ever i face an issue they never reach to the place and rectify. But when the paid time gets comp...
Jan 29, 2020 by Pooja
Money has been taken but service not provided (Hathway Broadband Internet) Closed
I requested for new Hathway connection on January *th and the executive came took the money on **th January and on January **th they came and installed router and modem but didn't give connection to the internet port , after that next day I got...
Jan 16, 2020 by Kavyanth reddy
They call me again and again pareshan ho gya hu inke calls se once i deny him but they dont stop (Hathway) Closed
Maine hathway broadband lgaya tha jab mai indore me tha but maine ab indore chhod diya hai. aur inko maine inform bhi kar diya tha mai ab apki service nhi lunga but fir bhi pichhle * mahine se subah sham call karte hain. maine gusse me *-* gali...
Jan 08, 2020 by Balram kumar jaiswal
Daily harrasment over phone sms and email to renew a terminated subscription (Hathway) Closed
I have terminated my internet subscription with Hathway broadband services on November **th ****. Modem and router have been picked up by the company on the **/**/****. I have emailed them the pick up challan. I did everything that was requeste...
Jan 08, 2020 by Jeremie horowitz
Latency issue of Jio (Jio Fibernet Hyderabad) Closed
I got Jio fibernet connection at my place * months ago in hyderabad,they promised * latency for gaming,and that is why I have choose Jio because that is my source of income as I stream games,but from past more than a month i have been getting *...
Jan 07, 2020 by Mukund delliikar
Worst service provider ever There WiFi remains off every alternate day Since the time of renewal t (Joister Connect) Closed
This is Rishita Gada. Residence: C/**, Jai Hansa Sagar, Govardhan Nagar, Lbs Marg, Mulund West, Mumbai - ******. WiFi Service Provider: Joister Connect Renewal Date: **/**/**** Since the time of renewal, there isn't even a time when the...
Jan 05, 2020 by Rishita mahesh gada
Broadband Connection Issue (Allaince Brordband Pvt Ltd ) Closed
From last ** Hr my net connection was lost and it is not resolved...
Jan 03, 2020 by Arindam
Receiving Harrassment Calls From Hathway Internet Continuously Nonstop for the last 2 months (Hathway broadband) Closed
Receiving Harrassment Calls From Hathway Internet Continuously/Nonstop for the last * months. Have told them multiple times that I am not interested in their Internet services as they were quite bad. Frankly the worst internet company. I get...
Jan 03, 2020 by Manish Thakur
Internet not working (Net plus Broadband Services) Closed
Internet not working and they are charging me full payment although internet not working from past one week and no body listen to my complaint.i call their customer care many times but no response they are only telling me to wait ...
Jan 02, 2020 by Sarabjot singh
Not Deactivating my broadband (Connect Broadband) Closed
I'm Yash Kumar I'm having a connect broadband by the name of Harinder kumar having connect number **********. I no more live in India now and have been contacting connect from so long to deactivate my internet and take my modem back but they ...
Jan 02, 2020 by Yash Kumar
Internet not working even after multiple complaint (Excitel Broadband Private Limited) Closed
Hardly there were any days when i was provided proper net connection , *-* days network cut was normal for this company .But the Problem arise when when the duration of net cut became endless . After complaining many times, hardly any technicia...
Jan 01, 2020 by Sandip
Hathway upload speed very low (Hathway broadband) Closed
My hathway broadband upload speed is very low.i have hathway broadband **mbps unlimited plan. i was promised **.*mbps upload speed but i am receiving only *mbps upload speed on all speedtest servers except hathway. they have capped the upload s...
Dec 31, 2019 by SIDDHARTHA DUTTA
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's