Banking Complaints
A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
Bad customer support (Hdfc Bank) Closed
I have tried to withdraw the amount from Axis ATM using HDFC bank, but suddenly because of the power shortage the atm got switched off, but my account debited with the amount *** from Hdfc bank. When I try to call Hdfc bank it is the long autom...
Apr 30, 2019 by Ayub Khan
Bank cheating customers (Hdfc Bank Ltd ) Open
Hdfc bank employee Mr Mahendra Singh from Hdfc bank Rathi chambers jodhpur branch came to my home to open minor account of kids. He forced me to open my kid's account in Hdfc. He told a lie that this is zero balance account just because of he w...
Apr 30, 2019 by Asif belim
Threat call and torture (Hdfc Bank And Vertax Radi Go Car Dealer) Closed
I was in contact with credit card from last * years and I told them that my financial status is not good as I lost my job. Despite knowing this credit card people are calling my relatives in India and outside and using abusive language. They ca...
Apr 30, 2019 by Neha Nirupam
Cheque dishonoured by the bank (Axis Bank) Open
Because of some security issues the Axis bank ltd. close my account and they issue a cheque against the amount of balance in my bank account. I go to the State Bank Of India branch for clearing of the cheque. I drop it for clearing. On **, Apri...
Apr 29, 2019 by ANSHUL GUPTA
All money deducted (PayTM) Open
All my wallet balance deducted without any notice. Please do the needful. ...
Apr 29, 2019 by TOSARANJAN SAHU
Renewal charges of credit card and rude behaviour of staff (Hdfc Bank) Closed
I got a credit card (#****************) and salesman clearly told me there will be no charges at all. I kept the card as it is. Now they have charged me for renewal though I was informed there will be no charges. I'm not using this card. Care e...
Apr 29, 2019 by Hanif Sayyed
Account debit twice through ATM withdrawal (Punjab National Bank) Open
The amount is withdrawn on *nd Jan-**** from Union Bank ATM, Subzi Mandi Karnal Rs. **,*** from PNB Debit Card but account debited twice. After continuous follow up with the customer care on emails and Twitter, still waiting for the refund. The...
Apr 29, 2019 by Prashant Bagga
Amount not refunded (Google Pay) Closed
I have paid an MSEB light bill amount of ****. The transaction failed amount debited from my account Rs **** on ** March ****. Its a month they are giving only the false commitment to me that I will get the refund in * business day. They keep...
Apr 29, 2019 by Rashmi Langhe
Loss Of credibility (Tata SBI Credit Card) Open
I had got a Tata SBI credit card number **************** in my name which I was using along with other credit cards too. The card limit was Rs.***** only. Somewhere in ****, the card services were blocked without any reason. I talked a represen...
Apr 28, 2019 by U.K.K. Menon
Money sent to wrong person (PayTM) Open
Please take action on it. On Feb ** one asked me to transfer money in paytm and I have sent money to the wrong person on paytm by **** Rs. by mistake. I am not able to contact that person anywhere. I have requested paytm care many times but the...
Apr 28, 2019 by Manoj Kumar
Money not credited (Phonepe And Sbi Bank) Closed
It happens on ** Feb ****. The sender who is also my roommate sent money on ** Feb. It was immediately deducted from his bank account. But the transaction was showing pending on phonepe till ** Feb. It started to show successful in phonepe app ...
Apr 28, 2019 by Shivam Dwivedi
Declined transaction in bill statement (Icici Bank Ltd.) Open
On **th I have done two transaction of different amount of ₹ *****.** and ₹*****.** from which *st transaction has been declined due to incorrect CVV of amount ₹*****.** and asked to do another transaction for the booking. So I have done ...
Apr 27, 2019 by Faisal Alvi Sheikh
Amount not received (Wells Fargo Bank) Open
Actually, last year due to some financial problem I have thought to sell my mobile on Olx. My mobile is a Samsung galaxy s*. The cost of the mobile is **,****. Then I have got a client Belinda woods her husband first messaged me about their nee...
Apr 27, 2019 by Sathishdhurai
Amount had been deducted from my account but not updated (Rbl Credit Card ) Open
Its been * months I had done payment from my credit card on **-Feb-**** on their bill desk. The amount is not updated in the credit card. Since from *th of March, I am calling to their customer care centre. They are just making fool of me that ...
Apr 27, 2019 by Jaspreet manj
Money deducted from wallet but merchant did not receive it (PayTM) Open
On **th April ****, I transferred **** Rs. from my wallet to BB daily. Immediately I got a failed transaction message from the merchant denoting that the merchant did not get the money. Despite several calls, messages and email paytm has failed...
Apr 26, 2019 by Komal Bais
Cancelled bus ticket money not refunded (PayTM) Open
Booked a bus on PayTM service - Luxury Volvo Ride, on **th March. Bus number wasn't provided in the ticket. On the call, the bus operator says the bus has been cancelled and that money will be refunded. Booked another by Hum Safar Bus Services...
Apr 26, 2019 by Aseed Usmani
Cash debited but not credited (Punjab National Bank) Open
* months ho gya h but PNB bank ne mera *****.** nhi dya h. Vo kahta h ki transaction succes hua h. Lekin mujhe paisa nhi mila h. Pnb Bank wala kahta h ki aap CCTV footage ke liya aply kra apko *****.** mil jayga. Lekin ** months ho gya hai abi ...
Apr 25, 2019 by Gaurav Sharma
Money get deducted (Halaplay.com) Open
My account whole money deducted on **-**-**** from my Halaplay account and my *** Rs. withdrawal request are also rejected. I contacted them but they didn't help me. I am sharing the app with my friends and family members but they told me it is...
Apr 25, 2019 by Nikhlesh Patel
Looted my hard earned money (ICICI Bank Limited ) Closed
I have been charged ** Rs around ** to ** times for last so many years. I neglected and trusted ICICI for its integrity but now I see they have looted my hard earned money in **** over the year. Per day *-* times **.** Rs has been charged to me...
Apr 25, 2019 by Madhuriya
Amount not credited into bank (Paytm Business) Open
Received Rs. ***** from my client on **-**-**. But it still not credited into my bank account. Neither could I refund to him back. Really worst. Even if I call the customer care, they are saying transaction got failed. How the hell the transact...
Apr 25, 2019 by Suresh
