File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Fraudly withdrawal of ***** any person by ATM machine. I received ***** by the bank and due amount *****. ...

Jun 20, 2019 by Pankaj ostwal

Cancellation was not done when requested and done when not requested (PayTM) ^Open

I have booked a ticket (********) from JANGAREDDY GUDEM to Eluru on **-June ****. Since I had to cancel my journey I tried cancelling at *.** pm while the bus is at *.** pm. The cancellation was not successful due to app error. I have attached...

Jun 20, 2019 by Vandrangi seshu kumar

Refund against dispute not credited (Google Pay) ^Open

I have opened a dispute on Google pay for transaction done towards Tata sky UPI payment of Rs. **** since **rd May ****. Rs ****.** debited from a/c ****** on **-**-** to VPA billdeskpg.tatasky@icici (UPI Ref No ************). Their chat suppor...

Jun 18, 2019 by Pradeep Patil

Account got blocked (Citi Bank) ^Open

I have a Citi Bank salary account. My account is blocked for an online transaction done in a shop long back. Citi bank needs Shopkeeper's personal information. Shopkeeper denied me and also Citi Bank executive. He states why would I provide my ...

Jun 17, 2019 by Abhishek N Rao G

SBI PADI housing loan fraud and no response from branch manager (SBI PADI) ^Open

This complaint is with regard to the non-responsive behaviour from SBI PADI BRANCH Chennai officials Mr Karthikeyan and Mr Naresh, Branch Manager. An amount of Rs ****** was withdrawn from my SBI savings account towards housing loan (details at...

Jun 16, 2019 by Seshasai Parthasarathy

Unauthorised debits done (Mobikwik) ^Open

I was just going through some insurance policy that was displayed in Mobikwik as an advertisement. While filling all details I came to payment step and I stopped there and did not proceed. But still, there is a debit of Rs.** on **.**.****. Aga...

Jun 16, 2019 by Bheemappa Bandikeri

Google pay not paid my amount to bharat gas (Google Pay) ^Open

I had paid to Bharat gas on ** January **** through google pay and payment was a failure at the Bharat gas site. Neither google pay returned my amount nor Bharat gas. I had raised the issue at Bharat gas portal but they denied and said to appro...

Jun 16, 2019 by TAPAN KUMAR PATI

ATM/Debit Card amount deducted twice (Hdfc Bank) ^Open

My father swiped his ATM/debit card of HDFC bank in a hospital in Dombivli (Dist: Thane, Maharashtra) to pay the hospital bills. The first time the POS terminal didn't work, no receipt came out. So, he swiped in the second POS terminal and it w...

Jun 16, 2019 by Shailendra Kulkarni

Issue of void cashback code by paytm (PayTM) ^Open

Purchased * products from Paytm using code BIJLIBILL*** & other promo codes in the month of April and May for which I have received coupons to redeem cashback assured against successful EB payment. Among these * codes, one code received against...

Jun 16, 2019 by Usha

Balance deduction from account (Kotak Mahindra Bank) ^Open

I have not any credit card but my credit card bill generated and Rs **** deducted from my account. I did not do any shopping because I have not credit. Why my balance is deducted from my account. I want to return my money back. ...

Jun 15, 2019 by Sandeep kumar

Hdfc credit card settlement not done properly by the bank (HDFC Credit cards) ^Open

I started using HDFC Credit card since **** and my card expired in **** when I was in Bangalore and I was told that the new card has been sent to my Bangalore residence but I never received it. Since then I have been making payments without eve...

Jun 14, 2019 by M Sreenath

Fraud transaction through UPI (Hdfc Bank) ^Open

On **-**-****, in the morning fraud transaction of Rs. ***** had taken place from my HDFC bank saving account. Immediately I blocked my account and debit card and internet banking as well. I also gave written complaint in HDFC bank by filling ...

Jun 12, 2019 by Chandra Prakash Gupta

Amount not credited in receivers account (PayTM) ^Open

I transferred **** Rs. from PayTM by using UPI (PayTM UPI) on ** May **** and my amount also debited from the bank account. The transaction showed success but till ** May **** amount not credited in my Punjab National Bank account. Please solve...

Jun 12, 2019 by SANDEEP KUMAR SHARMA

Refund not given (PayTM) ^Open

We have booked a flight for Delhi to Dehradun. Unfortunately, the flight was cancelled by jet airways site. We received a message through jet airways and paytm regarding fully refund but still, I am waiting for * months. Our refund is not proce...

Jun 11, 2019 by Zeba khan

Fraudulent transaction happened from SBI net banking (Sbi Nerul West (code)) ^Open

On date **/**/**** at midnight after *:** am to * am till morning fraudulent transaction has been taken place from my SBI saving account No. *********** (Branch-Nerul West, code-*****) of amount ******=** by ** different transaction which is ye...

Jun 11, 2019 by Sunil Vilas Jadhav

Fraud transaction in credit card (Sbi Bank) ^Open

On **th May morning around *.** hrs, I received some messages on my mobile one after one. I immediately checked the message box as I came to notice that *****/- Rs transaction is done in my card in Amazon. I called the SBI credit card customer ...

Jun 08, 2019 by Aravind Kumar

Axis Bank cheque has been returned (Axis Bank) ^Open

Axis Bank, Paschim Enclave, Rohtak Road, Delhi ****** is one of the challan collection centres of M.C.D. (Municipal Corporation of Delhi) as property tax. On **-**-**** I had deposited a cheque of Rs.**,*** (Forty Thousand Seven Hundred Thirty-...

Jun 06, 2019 by Vinod Yadav

Fake terms & condition (www.instamojo.com) ^Open

I had purchased a home tutor service and I did not like the service as because it was fake and applied a refund to www.instamojo.com website and the tickets were created. They have a clear policy of cancellation and getting the refund within **...

Jun 05, 2019 by Rohit Pandey

Transaction successful but money not credited to account (Phonepe) ^Open

My friend transferred an amount of Rs. **** on *th June and I didn't receive any money in my account although on the app it's showing amount has been credited to your account, but when I check balance nothing has come. I called bank they said d...

Jun 05, 2019 by Tanudeep Datta

Amount deducting from my Sbi account (Bajaj Finserv India) ^Open

I have purchased a mobile phone using Bajaj EMI card. Every month *nd date ECS deduct but last month (May-****) SBI has debited Rs. *** twice and this month (June-****) Rs. *** twice. Last month I have paid bajaj EMI amount with a late penalty ...

Jun 04, 2019 by Veeraswamy