File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Mpokket is cheating (Mpokket Loan Application) ^Open

I had taken a loan of rs*** from this application but i didn't have money to repay it. They have increased the repaying loan amount on their own according to their wish. They are forcing me to pay a much bigger amount. And now they are calling...

Jul 12, 2020 by Shaifali Chauhan

Online Amount Transfer (Bank of India) ^Open

Amount transfer to incorrect account number....

Jul 12, 2020 by Shib Prakash Singh

Paytm incomplete Order Delivery (PayTM) ^Open

I order a Combo for Wireless Mouse & Keyboard of Zebronics from Paytm. But I didnt got Nano Receiver from Paytm. I have pics of packaging. It was not tempered, but may be seller forget to place the nano receiver within the package. Please as...

Jul 11, 2020 by Gaurav Khiwasara

Fraud in Paytm Wallet (PayTM) ^Open

Hi, Today morning when I have checked my SMS then I come to know that around *.** AM there were two transactions was done from my Paytm wallet which is for amount **** Rs and *** rs.... I havent any idea for these transactions. I have never sh...

Jul 11, 2020 by Saurabh Agrawal

Closing of SBI card (Sbi) ^Open

I several time contact to customer care of SBI credit card bu they did not response by saying that the server down ...

Jul 11, 2020 by Tapan Kumar Das

Unauthorised withdrawal from bank account (State Bank of India ) ^Open

Respected sir, I have lodged a complaint on **th may **** regarding unauthorised withdrawal from my account from **th may to **th may.My account was not seeded with my mobile no. after so many application it shows ignorance of sbi employees to...

Jul 11, 2020 by Ruli chand

Fraud Alert (Jindal Finance Company) ^Open

Yesterday I applied for a loan through 'Finance Phases' and an executive of Jindal finance called me to collect documents and told will update by Today. Today I got a call and message from 'Rajat Mehta' stating that loan is approved and shared ...

Jul 11, 2020 by Muhammad Sabith

HDFC BANK fraud loan money disbursement (Hdfc Bank) ^Open

BANK And realestate agents loot customers for their delays in the construction on the name of PRE-EMI I had complaint this to HDFC BANK and they say it is in their norms to release any payment that they like to the builder, such that the cu...

Jul 11, 2020 by Pravin Kumar

Money Stuck with Zebpay application (Zebpay) ^Open

Hi, I invested my money in Zebpay about a year ago. The application cryptocurrency iostoken was then discontinued by RBI and afterwards I was unable to get that money out. I have requested abd contacted zebpay many times but they are not sugge...

Jul 11, 2020 by Vikramjit Singh

Financial Fraud (Mobikwik) ^Open

At **.**am, First my mother received an SMS from Mobile No. ****** *****, stating “PAYTM KYC has been suspended. Pls call Paytm office ********** immediately. Account will block within ** hours.”. Fraudster called my mother from Mobile No....

Jul 10, 2020 by Sneha Gandhi

Regarding case back (Bajaj Fin Service) ^Open

...

Jul 10, 2020 by Mahboob mohmed

Customer services is very bad (Paypal Services Private Limited India) ^Open

Customer service section is very bad. When we ask one question they answer for another question. I asked the tracking number for my dd of the courier number service they does not updated me and provide me wrong number. I does not make request t...

Jul 10, 2020 by Mahendra Amara

Money transfer phonepe (Phonepe state bank of india) ^Open

Sir mere friend ne phonepe se mere mobile number per ***** bheje the mera mobile number ********** jo mere * saal pehle liya tha mere sbi bank account se link tha mere se pehle bhi kisi ne ye number sbi bank account se link kra rakkha tha jab m...

Jul 09, 2020 by Mohd Shadab

Wrong debit of money from my account (Axis Bank At Raja Annamalai Road) ^Open

i tried to withdrew an amount of rupees ***** from ATM from my wife's card, but i didn't receive any money, so i waited for few minutes and went home, when i went home and checked my wife's phone i found out the money has been debited.(this ha...

Jul 09, 2020 by P.RAVISHANKAR

Refund my processing fees (Sky blue finance) ^Open

I hv applied ****** loan.. one executive called me and asked me to pay **** first .. I paid initially.. after that she said me that ***** more arount i need to pay after that only my loan will be approved.. but I have contacted them for my loan...

Jul 09, 2020 by Sameer Ranjan Mohanty

Kyc not update (PayTM) ^Open

When adding money from bank account to paytm wallet there is no need of kyc but while sending money from wallet to a friend or bank account ,they are asking to update the kyc....

Jul 09, 2020 by Manisha Pradhan

Unnecessary charges are debited my account (Hdfc) ^Open

i have done transcation yesterday *****rps with upi for that transcation hdfcbank was charged ***rps.i need just that reason...

Jul 09, 2020 by rangu upendra chary

RD settlement (Adarsh Credit Cooperative society) ^Open

My mother deposit ***** rupees in year **** in Adarsh Credit Co-Operative Society for ** months. Now same scheme has been mature, but we didn't get any amount....

Jul 09, 2020 by Babita Jain

Paytm Fraud (PayTM) ^Open

Paytm keeps on board Fraudsters and claims KYC done. When a Paytm customer cheats another by Fraud , Paytm does not act. Paytm needs track its Customer on behalf of complaint by another customer. I got debited Rs **** through paytm by another p...

Jul 09, 2020 by Sudhir Gurtoo

Unauthorised amount charge (Bajaj Finance Company ) ^Open

As i have been using the state bank of india account, with the account num: ***********, Banbahal road North bazar andal. as my account has been debited with ****/- Rs on *st july *******to *th july ****/- Rs.when i asked the reason of the dedu...

Jul 09, 2020 by IMRAN ANSARI

ATM cash reversal denied (State Bank of India ) ^Closed

I HAVE ATTEMPTED TO WITHDRAW CASH FROM SBI ATM KANTHI COLONY (****), ENTERED PIN AND REQUIRED CASH OF Rs. ****. CASH HAS NOT BEEN DISPENSED AND MESSAGE DISPLAYED AS "LAST TRANSACTION CANCELLED" AND MY CARD RELEASED & HOME SCREEN DISPLAYED. WAIT...

Nov 14, 2019 by S RAVI KUMAR

Package not delivered (Shopype.com) ^Closed

I ordered Redmi note * pro on *th Nov **** price Rs.***** from ShopYpe.com payment through Phone Pe app...Till now I didn't get my package and can't track my order...the helpline number and website is not working...please can you help me to get...

Nov 13, 2019 by Zairemsangi

HDFC BANK FRAUD (Hdfc) ^Closed

On **th of Sep HDFC has booked online FD of my amount without informing me. now they are saying i can’t liquidate the amount for next five years. I’m in urgent need of money and ready to bear the losses for breaking FD. but bank is saying t...

Sep 13, 2019 by Aparna Kumari

Fraud in the name of investment (Chendur fincorp coimbatore ) ^Closed

My name is jagadeesvaran I am from Coimbatore and I have invested ***** in daily interest basis MLM company. Company name chendur fin corp. My company ID number is CFC*****. I joined on ** Feb ****. The company promised that I will earn daily ...

Sep 12, 2019 by Jagadeesvaran

Fixed deposit not received in my account (Hdfc Bank) ^Closed

I have an account in Hdfc bank branch Manali HP. In the month of August ****, I opened one fixed deposit in the same bank for one year. This year August **** my ***** Rs. fix deposit was mature. But the bank didn't send that money in my account...

Sep 08, 2019 by Anuradha

Regarding axis bank (Axis bank ltd ) ^Closed

...

Sep 08, 2019 by SURESH KNSOLIYA

Debit card annual charges (Hdfc Bank) ^Closed

I have never requested for a high featured card which attracts annual charges and requested them to provide a normal card. Even after writing them to change my card they have charged me annual charges. Similarly, my wife’s debit card is block...

Sep 04, 2019 by Lalit

Account blocked and wallet money fraud (S Ride) ^Closed

Sride app was being used by me for the past few months. One day suddenly the app was blocked without being given an opportunity of being heard on an unknown complaint and my money in sride wallet has been confiscated. Very unprofessional approa...

Sep 02, 2019 by VIKASH NAHATA

Payment not refunded (PayTM) ^Closed

My movie show was cancelled and I was to be refunded the amount but I didnt got for the same and not a single executive is replying my complaints and not picking up phone calls. Please do the needful....

Sep 02, 2019 by Krishan pal singh mourya

Unable to use airtel bank amount even after submitting documents many times (Airtel bank) ^Closed

I am unable to use airtel bank amount for a long time. I am calling customer care every day but no solution. They ask me to send the documents every single time. This is a pathetic service and clear fraud to keep the money without getting used....

Sep 02, 2019 by Srd

Address not updating in HDFC bank account (Hdfc Bank) ^Closed

Bhankroat branch collected my documents to update the address in an account but now they lost my documents and refused to update the address. Mr Manish collected the documents from the last * months I don't have credit and debit card of hdfc b...

Sep 02, 2019 by Jitendra Sharma

Paytm not closing my account permanently (PayTM) ^Closed

Paytm is not closing my Paytm account permanently after many requests as I have told them to forfeit all types of wallet balances but still they are not closing my Paytm account permanently....

Aug 30, 2019 by Himanshu Verma

Refund not made by Paytm for flight tickets (PayTM) ^Closed

I have booked flight tickets to srinagar at the time of independence, due to curfew there in kashmir, indigo has said they will refund you back the full amount on cancellation. I have cancelled my tickets. Indigo has refunded the amount to payt...

Aug 29, 2019 by Danish Haider

Bank opened the RD out of my consent (Hdfc Bank) ^Closed

The bank has opened the RD out of my consent and concern. And now I want to close the RD....

Aug 28, 2019 by Kanika

Betrayal by the bank (IndusInd Bank) ^Closed

I had applied for a home loan in IndusInd bank finance department. Everything finished loke site, home, office verifications and also sanctioned my loan amount rs. ******. I and co-applicant's are signed in agreement then given to me mod format...

Aug 27, 2019 by SARAVANAN

Declining to refund (PayTM) ^Closed

I booked a bus ticket from PayTM with Order No. ********** on **th Aug ****. I even raised query on PayTM with Query Ref no. ********* I contacted PayTM help center on ** Aug **** and wrote something like this. My bus got cancelled midway ...

Aug 27, 2019 by Yashpalsinh Solanki

Improper recharge and no benefits received (PayTM) ^Closed

I used paytm to recharge. My number is BSNL, but the auto recharge happened with airtel. Paytm advised me to check with airtel and get a written statement from them, and airtel replied to me that they cannot do anything on it, please check with...

Aug 27, 2019 by MUKESH MURALEEDRHARAN

Package not delivered (PayTM) ^Closed

I recharged my videocon D*H connection on **th Oct **** with OMNI HD yearly package for Rs. ****. The services discontinue as of *th August. I have been told that I have done an insufficient amount of recharge and hence only this much subscript...

Aug 12, 2019 by Kushal Prahladbhai Prajapati

Refund not received (State Bank of India ) ^Closed

I had returned * items to Myntra but I haven't yet got the refund. Myntra customer care said that they already issued a refund in my SBI bank account. SBI says they have no record. They even refused to check the bank reference number that Myntr...

Jul 31, 2019 by Namrita

Consumer harassment done (Hdfc Bank) ^Closed

* months ago, I applied for the current account at HDFC Bank. Since then my account has not been opened. From the last * months, I have been stuck in the bank. Due to not opening the account a penalty of up to Rs **,*** has come up and I am una...

Jul 18, 2019 by Saurabh Katiyar