File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Property insurance done twice for same home loan (Sbi Racpc Lalbagh Branch) ^Open

I have an SBI Homeloan. A property insurance charge of Rs. ***** was levied on my account on *th Feb ****, which is when my sanctioned amount was not even fully disbursed, and the property was under construction. I never also received the insur...

Mar 29, 2022 by Sandipan Bhattacharjee

Coindcx Fraud and money laundering (Coindcx) ^Open

Hi Created account on coindcx with my company id .I have left that company almost a year back that is why that ID is not working now On *th December **** i raised a concern to coindcx that i am not able to login into my account as the id is...

Mar 24, 2022 by Mohit chugh

Sir mera home loan account number IL ******** IIFL Home finance limited ki jaipur branch C- scheme se sanction hua tha , Maine loan apply ke time ₹ ******/- ki total annual income documents submit kiye the but meri subsidy jo ki LIG category ...

Mar 22, 2022 by Vipin Gupta

ICICI Prudential looted Rs.36577 for 170 Days Service (icici Prudencial Life insurance company) ^Open

Along with a home loan I took home loan insurance from ICICI Prudential. Due to heavy misselling of savings account (ICICI bank opened unauthorized demat and a trading account) in just * months, I wanted to end all financial connections with IC...

Mar 22, 2022 by Anupriya Sajeev

Humiliation and loss of finance (Savaari) ^Open

**.**.****-Booked savaari car for drop from bolepur to kolkata.Order ID:- S****-******* with full prepaid **.**.****_ Without any prior intimation cancelled cab *hours before commencing journey Had to pay extra in the accommodation and also h...

Mar 21, 2022 by Shaaeli gupta

SBI Credit Card No Action Bad Customer servicequest (SBI CREDIT CARD DIVISION) ^Open

My father requested for SBI credit card . Till now we have not received Card in hand but they started to put charges to my father as he paid *** Rs as fee on credit card last month. Now when we followed by with them they are not giving proper u...

Mar 21, 2022 by Suraj Mohan

Charging me late penalty after paying the amount (India bulls dhani One freedom credit card ) ^Open

My civil is affecting and which have paid the emi's for that also they are charged me late penalty sir madam please help me out I hope you will help me out as your helping so many people thank you...

Mar 20, 2022 by Parcha mayur

Regarding to close my loan agreement no idhadel09787669 (Dhani app indiabull credit line app) ^Open

My loan account no. is CL******** and my loan agreement no. is IDHADEL********....

Mar 20, 2022 by KIRAN RAJENDRA MORE

They have my balance 25000 and not returning because my registered mobile number is discontinue and (Bharatpe) ^Open

THEY HAVE MY BALANCE *****/- AND NOT RETURNING BECAUSE MY REGISTERED MOBILE NUMBER IS DISCONTINUE AND IM NOT ABLE TO LOGIN IN THE APPLICATION TO WITHDRAW MY AMOUNT FROM WALLET KINDLY UPDATE MY NEW NUMBER OR RELEASE MY WALLET BALANCE IN MY REGIS...

Mar 17, 2022 by Gaurav Singh

Mental torture and Threat (Krazyrupee And Google Play Store) ^Open

According to previous week there were some action taken from GURUGRAM police against the digital loan application so this complaint is regarding to you there are two people which are as follows :- NITIN CHOUHAN - ** **********Maniram Prajap...

Mar 16, 2022 by HMHarsh Maheta

Payments not properly updated (Mpokket loan ) ^Open

I've taken few loans through mpokket and always repaid on time without fail. In my mpokket profile, there are no dues pending. And I haven't taken any loan since *th February, ****. But these people have not updated my payments properly and it ...

Mar 16, 2022 by Vyshak

Unauthorised Purchase Happened (ZestMoney) ^Open

I have created ZESTMONEY account for my some required, due to some error bank mandate (EMI) was not update . After the some support for EMI setup ,People from their team ask OTP for creating themselves the EMI. After so many struggles and try B...

Mar 14, 2022 by Shanmuga Sundari

Emi paid but not adjusted (Dhani app indiabull credit line app) ^Open

I have been provided dhani one freedom card of limit * lakh. But when i used that card i got to know that this card is not like normal credit card which you have to pay after ** days. When i first used that card i got to know that i cant even u...

Mar 14, 2022 by Ankit Ramchandani

Property Title deeds lost (IDBI BANK LTD ) ^Open

I bought two housing loans from IDBI bank, one in Chennai and one in Bangalore. I got to know from the bank that, both my property original documents, which got submitted, got damaged/lost in a fire accident. For Chennai home, its completel...

Mar 14, 2022 by Sathyan Sethumadhavan

Money deducted from Bank account but not added to Airtel Wallet (AIRTEL THANKS) ^Open

My money is deducted from my bank account not once but twice I added *** rupees in Airtel wallet to do recharge but the money was selected from a bank account but never deposited in the Airtel wallet and as I even try to see in the transaction ...

Mar 14, 2022 by Khush Anand Jain

Money deducted (Coindcx) ^Open

I did successful phone pe transaction on **.**.**** of Rs.**,*** but in coindcx app it's shown rejected but till now i didn't received that money either to wallet or to bank. I raised acknowledgement to bank also they are saying it's successful...

Mar 13, 2022 by BOLLU BHANU CHANDER

Bank does not cancel credit card and take renewal fee (Bank of Baroda ) ^Open

Hi, I have got BOB credit card on the basis of home loan account.But at that time they did not inform me that they will charge amount for renewal. when i have got mail for renewal fee,i have requested them to cancel my card,but instead cancel...

Mar 12, 2022 by Ajinkya Gaikwad

Mental Threat by HOME CREDIT TEAM (Home Credit Finance) ^Open

After mentioning to HOME CREDIT team that not in condition to pay the EMI i request them for settlement but they are not giving that much sufficient time to make me arrange and after that they are creating mental threat for my loan ********** c...

Mar 12, 2022 by HMHarsh Maheta

Harrased by recovery agent (Zed leafin private limitedSalary Now) ^Open

Dear sir, ye meri *rd complaint hai against salary now application ye application Zed leafin private limited nbfc ke under hai lekin inke recovery agent ne bohot pareshan karke rakha hai, contacts mai call karke galiya dena and mere absen...

Mar 12, 2022 by Prasanna Shitole

Pressure for payment (Hdfc Bank) ^Open

Dear sir, I am customer of HDFC bank from last * years and i am using credit card of hdfc bank from last * years, an I m paying my dues on time but due to some financial issues from last year's payment delay afte the due date and from Decembe...

Mar 11, 2022 by Prasanna Shitole

Abusing in call (State Bank of India ) ^Closed

I had been contacted recently by Paisabazaar and They themself initiated a SBI IRCTC credit card , a SBI representative had called me and started abusing me for rejecting his request. Need to check this urgently or the same case will be filed i...

Mar 19, 2021 by RAJAGOPALA K

Olx paytm fraud (Karnataka Bank) ^Closed

My husband posted an ad on olx after than a buyer called him and gave him a scanning code telling him that he is giving payment to buy the product. But he frauded us and took all our money from our account in Karnataka Bank. The number they ca...

Mar 19, 2021 by Nabanita Saikia

Cannot Permanently Delete Dhani Account (Dhani app) ^Closed

I want to close my dhani account permanently but there is no way to do it, customer care number is incorrect and never connects, I have tried to post on facebook page, no response, I have tried to email them several times to support@dhani.com, ...

Mar 18, 2021 by Aritra chakraborty

Maturity amount not received after 2 yrs (HAMARA INDIA CREDIT COOPERATIVE SOCIETY LIMITED) ^Closed

I have invested an amount of Rs. *****/- on dt. **.**.****. This Maturity amount of Rs. ***** on dt **.**.**** has not been given to me till date. I have been in regular contact with the branch office but still I did not get my claim. Since i...

Mar 18, 2021 by Bitan Guha

AMOUNT TRANSFER FROM SBI BANK TO PASFAR TECHNOLOGIES LTD WITHOUT ANY APPROVAL (Pasfar Technologies Pvt Ltd) ^Closed

Dear Sir, On **th March, **** SBI Bank Statement shows Transfer to Pasfar Technologies Pvt. Ltd. ref.No.**********IGAKSNCEJ* Rs.***/- I don't know for what purpose amount is debited....

Mar 15, 2021 by Sudhir Govind Mayekar

Settle the unsettle transactions (Razorpay Payment Gateway) ^Closed

We are in the e-learning business in the Automotive field. We conduct an e-live project-based learning program. We use Razorpay as a payment gateway. Our * transaction are not settled by Razorpay. Course fees don't reflect in the company's b...

Mar 15, 2021 by Dorle controls

Fixed deposit not credited even on maturity (Sahara Credit Cooperative Society Limited) ^Closed

I opened a fixed deposit of RS **** with Sahara society on **.**.**** which was supposed to mature on **.**.**** which is already * months ago . The company's office has just shut down in Sriganganagar-******(Raj) where I opened the FD. No rel...

Mar 15, 2021 by Amarnath Kathuria

Refund (Humara India Credit Cooperative Society Ltd ) ^Closed

I am not able to get my maturity amount on Humara india credit cooperative society ltd pls help me ...

Mar 15, 2021 by Aman Sharma

Unsolicited credit line (Dhani Loans and Services Limited) ^Closed

I have received an unsolicited credit in my account from dhani loans & services ...

Mar 12, 2021 by Ankit Mehta

Inconsistency in packing moving storing quotations (Nobroker) ^Closed

We were in discussion with NoBroker from past one month for packing/moving/storing our household items in a ware house on monthly charges. We gave the list of inventory on first call along with source/destination details and note that this was ...

Mar 12, 2021 by Prathik P

Unsettle transactions (Razorpay Payment Gateway) ^Closed

Mar 12, 2021 by Swaraj Jahagirdar

My withdraw was not credited to my account (Zebpay) ^Closed

I have initiated a withdrawal of rs ***** on the *nd of march and they have not credited my money to my account and it is still showing that my withdrawal is pending. So kindly help me...

Mar 12, 2021 by Rudra Pratap Singh Solanki

Charged Twice for same transaction (Sbi Credit Card) ^Closed

I did a transaction using my SBI credit card on **/**/**** of *,***, which got debited from my account but was not reflected on the merchant site. so i thought of raising a dispute with the SBI Team. The transaction and dispute got resolved pr...

Feb 27, 2021 by Sandeep Patel

Package not delivered (Airtel mobile recharge ) ^Closed

Payment debit my account RS *** but pack not delivered...

Feb 26, 2021 by Swapnil Khopade

Loan Foreclosure Issue (Indiabulls Dhani Loan) ^Closed

I took a Personal Loan with Loan Number # S*********. I have requested for the foreclosure letter and as per my request they have sent it. I have made the payment with the Online mode using the link provided by the Support Team. I am requesting...

Feb 16, 2021 by Sundru Harish

Fraud transaction Paytm (Paytm upi) ^Closed

I would like to draw kind attention to the incident that happened with me on *th Of February ****. I have posted an advertisement on OLX for selling my single bed. One buyer named approached me asking my Paytm number and has transfer rupees * a...

Feb 07, 2021 by Pankaj Dusad

Misleading deliberate in hiding facts bad customer service unfair treatment (Y-Axis) ^Closed

On ** Jan **** I paid Y-axis Rs. **** for a detailed evaluation of my candidacy for Australia and Canada. They send me a report saying that I should apply to Canada (my *st preference was Australia) as my chances of securing a PR in Canada was ...

Feb 05, 2021 by Royston Pinto

Google Pay gold locker has not refunded my money (Google Pay) ^Closed

On Oct *st ****, I bought gold from google pay gold locker for Rs.*****. However my transaction failed. I reached out to google Pay support chat and they said that the money would be refunded back in *-* working Days. I still haven't received m...

Feb 01, 2021 by nithya suri

SBI credit card fake bill and status updates (Sbi Credit Card) ^Closed

After complaining in Voxya on Jan ** Got call from SBI social media team and they asking sorry for inconvenience caused to me in my outstanding bill regarding. And they have got approval to clear all my due amount with reference number ********...

Jan 28, 2021 by Ganesh M

Amount not recieved by the sender (Google Pay) ^Closed

hi , I have made a transaction on **th January **** of **,*** but the amount has not been received by the sender , I have complained both to Google pay and sbi ,bank of baroda and they are not replying at all , they are telling issues is solved...

Jan 28, 2021 by zenith jenni