File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Refund my processing fees (Sky blue finance) ^Open

I hv applied ****** loan.. one executive called me and asked me to pay **** first .. I paid initially.. after that she said me that ***** more arount i need to pay after that only my loan will be approved.. but I have contacted them for my loan...

Jul 09, 2020 by Sameer Ranjan Mohanty

Kyc not update (PayTM) ^Open

When adding money from bank account to paytm wallet there is no need of kyc but while sending money from wallet to a friend or bank account ,they are asking to update the kyc....

Jul 09, 2020 by Manisha Pradhan

Unnecessary charges are debited my account (Hdfc) ^Open

i have done transcation yesterday *****rps with upi for that transcation hdfcbank was charged ***rps.i need just that reason...

Jul 09, 2020 by rangu upendra chary

RD settlement (Adarsh Credit Cooperative society) ^Open

My mother deposit ***** rupees in year **** in Adarsh Credit Co-Operative Society for ** months. Now same scheme has been mature, but we didn't get any amount....

Jul 09, 2020 by Babita Jain

Paytm Fraud (PayTM) ^Open

Paytm keeps on board Fraudsters and claims KYC done. When a Paytm customer cheats another by Fraud , Paytm does not act. Paytm needs track its Customer on behalf of complaint by another customer. I got debited Rs **** through paytm by another p...

Jul 09, 2020 by Sudhir Gurtoo

Unauthorised amount charge (Bajaj Finance Company ) ^Open

As i have been using the state bank of india account, with the account num: ***********, Banbahal road North bazar andal. as my account has been debited with ****/- Rs on *st july *******to *th july ****/- Rs.when i asked the reason of the dedu...

Jul 09, 2020 by IMRAN ANSARI

NOT DEPOSITING THE AMOUNT (PASFAR TECHNOLOGIES PRIVA) ^Open

The amount of Rs ***** transferred through Net banking on *th July **** to *************-INB PASFAR Technologies Priva- ***********GAIXXFMB* was not deposited in the beneficiary account. Take necessary action to deposit the same in the benefi...

Jul 09, 2020 by patra saloman raju

Missing deposit (personal) ^Open

The amount of Rs ***** on *th July had transfer to *************-INB- PASFAR Technologies Priva- ***********GAIXXFMB* BUT NOT DEPOSITED IN Y POKERSTARS ACCOUNT. TAKE NECESSARY ACTION TO DEPOSIT THE AFORESAID AMOUNT as early as possible. . ...

Jul 09, 2020 by patra saloman raju

Bank service issue (Union Bank of India) ^Open

Mere account mei * july se **** initiate ho gye h ..but abhi tak mere account mei credit nia hua h... * days ho chuke h. I need it very urgently. Please kuch kariye....

Jul 09, 2020 by Kuldeep Chauhan

Unutherised transaction (Icici Bank Limited KARNAL ) ^Open

Icici bank deduduct money from my accohnt that imapact on my idfc first bank instollment thats decrease the my civil score . I deposit the amount **** before due date . but bank charged. ** rupees before installment thats why my cheque bounced...

Jul 08, 2020 by Sandeep

MATURED AMOUNT NOT SETTLED (Sahara Credit Cooperative Society Limited) ^Open

I am consumer of Sahara company since ****, I invested a monthly amount of Rs **** per month, this amount matured on **.**.**** but company refused my claim due to incapacity further company invested my maturity amount till Sept ****, now compa...

Jul 07, 2020 by MUKESH KUMAR

Fraud lost (Hdfc Bank) ^Open

Respected Sir, Request your kind attention on this escalated matter which I am bringing to your attention due to unsatisfactory revert received from your concerned department. It is with regards to multiple fraudulent transactions happe...

Jul 07, 2020 by Arwa Tinwala

Illegal activity by HDFC bank (HDFC banck) ^Open

I would like to bring to your notice that there are illegal ways being followed by the bank towards handling customer and their queries. I was forced to take a credit card by luring to certain benefits and by assuring that there will be no a...

Jul 07, 2020 by Sneha K Ravishankar

Salary deduction in June 2020 (State Bank of India ) ^Open

Having policy for granting Special Leave for Covid **,to all the employees above ** years of age, I applied for the leave and salary for Mar,Apr &May ** was given but for June **** salary deduction in full occurred by Mr Abhishek Dey Chief Mana...

Jul 07, 2020 by Sushanta Kumar Karfa

Paytm fraud Transaction (PayTM) ^Open

I had got a call from a fraudster , he told he is from paytm customer care and told me to upload money to wallet for keeping my wallet activated and for kyc purpose. I uploaded **** rs to my paytm wallet and instantly the amount got vanished fr...

Jul 07, 2020 by arunkumar K

Payment status is processing for last 9 days (Google Pay) ^Open

Dear Sir/Ma'am, I made a payment of Rs.*** for order at ferns and petals site using Google Pay app, money was deducted from my account and it was showing processing at Google pay. I was hopeful that maybe this will get resolved either I will r...

Jul 06, 2020 by VISHAKHA KUMARI

Money debited but nit credited to receiver account (Googlepay) ^Open

The transaction was made on **th June when it was showing "Processing" however it showed "Paid" on *th July but the receipent has still not received the payment. Contacted customer care google pay but have not received any help or money back. ...

Jul 06, 2020 by Meghna Mittal

Hdfc annual fee charges (Hdfc) ^Open

Hi.. Hdfc bank is charging me new debit card annual charges (Rs.***/-) since ****. And I haven’t received any new chip based debit card yet. In **** I called them once and got my money back ***/- but then I could see many such charges for no ...

Jul 06, 2020 by Swati Shetty

Cashback Not Received (HDFC Payzapp Wallet) ^Open

Pazapp provide an offer of **% cashback upto rs. **on min. transaction of rs.*** if payment is made thru scan and pay mode. I initiated a tata sky transaction (ref no. ********) for which I have never received this cashback till date and when...

Jul 06, 2020 by Nitin Kumar Jain

Loan repaying not possible in lockdown (Mpockket) ^Open

I have taken loans from mpokket and paid every loan on time. But now, during this time of lockdown, when the economy is stagnant and there are no transactions made. I cannot repay my loan on time and they are charging heavy late penalties for n...

Jul 06, 2020 by Sanchit Kumar

Fraud by HDFC BANK (HDFC BANK AMRITSAR) ^Closed

The hdfc branch of Amritsar that is situated in fatehgarh shukarchak started my APY pension scheme from March **** and its been January ****,I have asked them so many times to stop this contribution scheme as by this scheme Rs *** deducted ever...

Jan 08, 2020 by Sumandeep Kaur

Wrong ATM Debit (Central Bank of India) ^Closed

I am a current a/c holder at Central Bank of India, Governorepet, Viojayawada I tried to withdraw Rs**k from Syndicate Bank ATM at Rajbhavan Road, Hyderabad on **th Nov but I did not get it. But to my surprise, I got SMS saying my Rs**k debited...

Jan 06, 2020 by ROZARIO TIRUCHUNAPALLI

Misbehavior false allegation harassment in front of public (Canara Bank Kadai Berhampore Murshidabad West Bengal) ^Closed

Ir, I,Mrs Rupa Sur Dey,a denizen of Berhampore, Murshidabad,would hereby, like to lodge a complaint against the Branch Manager, Canara Bank, Berhampore branch, Kadai. About a fortnight ago, I, along with my husband, Mr Surajit Dey, had bee...

Jan 05, 2020 by Rupa Sur Dey

Very loose service (Sbi shastri nagar) ^Closed

My return cheque didnot delivered me on time ...

Jan 02, 2020 by Shree govind motors

Fraudulent Transaction on Credit Card (State Bank Of India ) ^Closed

On *th December ****, * fraud transactions amounting to Rs. *****/- and Rs. ****/- happened on my credit card and as and when I saw the transactions alert I called customer care and informed them about the fraud and get the card blocked and did...

Jan 01, 2020 by Lakshya Agarwal

My uc not get (Sbi Bank) ^Closed

I will wrote my id but not my details and I will purchase uc *** I didn't get uc ...

Dec 01, 2019 by Karthik

Fraud by bank (Gurgaon gramin bank) ^Closed

Sir Maine gurgaon gramin bank se loan liya tha Jisko Maine bhar diya tha usi samay par bank walo ne mere se sour urja ka loan kar diya .jabki Mujhe na koi sour urja diya gaya mere sath bank ne fraud liya hai please help me...

Nov 29, 2019 by Kishan chand

HDFC debit card replacement (HDFC BANK solan) ^Closed

Dear Sir/Ma'am In July **** (**nd July ****, **th July ****),I filed a online written complaint for not getting replacement of debit card on their website. My debit card was valid upto **/** . **th July ****, I filed complaint on HDFC mail ...

Nov 29, 2019 by Ritu Sareen

Amount deducted from my account but not credited to another account (Bank of India) ^Closed

Dear sir/madam I've transfer rs **** from my accont ***************(Boi) to anothr account ***********(Sbi) ifsc-SBIN******* by googlepay, I am transfering money **** by google pay and transaction get failed but on the spot rs **** deducted f...

Nov 28, 2019 by Aditya Rathore

Unnecessary Charges deducted by Axis Bank (Axis bank ltd ) ^Closed

Dear Sir/Mam My Mother has a saving account in axis bank. They have deducted Rs.*** from my mother's account written as Consolidated Charges and Rs. ** for GST. When i asked for bank employee they told me that is deducted for cash deposit. Sir ...

Nov 17, 2019 by Darshna Devi

ATM cash reversal denied (State Bank of India ) ^Closed

I HAVE ATTEMPTED TO WITHDRAW CASH FROM SBI ATM KANTHI COLONY (****), ENTERED PIN AND REQUIRED CASH OF Rs. ****. CASH HAS NOT BEEN DISPENSED AND MESSAGE DISPLAYED AS "LAST TRANSACTION CANCELLED" AND MY CARD RELEASED & HOME SCREEN DISPLAYED. WAIT...

Nov 14, 2019 by S RAVI KUMAR

Package not delivered (Shopype.com) ^Closed

I ordered Redmi note * pro on *th Nov **** price Rs.***** from ShopYpe.com payment through Phone Pe app...Till now I didn't get my package and can't track my order...the helpline number and website is not working...please can you help me to get...

Nov 13, 2019 by Zairemsangi

HDFC BANK FRAUD (Hdfc) ^Closed

On **th of Sep HDFC has booked online FD of my amount without informing me. now they are saying i can’t liquidate the amount for next five years. I’m in urgent need of money and ready to bear the losses for breaking FD. but bank is saying t...

Sep 13, 2019 by Aparna Kumari

Fraud in the name of investment (Chendur fincorp coimbatore ) ^Closed

My name is jagadeesvaran I am from Coimbatore and I have invested ***** in daily interest basis MLM company. Company name chendur fin corp. My company ID number is CFC*****. I joined on ** Feb ****. The company promised that I will earn daily ...

Sep 12, 2019 by Jagadeesvaran

Fixed deposit not received in my account (Hdfc Bank) ^Closed

I have an account in Hdfc bank branch Manali HP. In the month of August ****, I opened one fixed deposit in the same bank for one year. This year August **** my ***** Rs. fix deposit was mature. But the bank didn't send that money in my account...

Sep 08, 2019 by Anuradha

Regarding axis bank (Axis bank ltd ) ^Closed

...

Sep 08, 2019 by SURESH KNSOLIYA

Debit card annual charges (Hdfc Bank) ^Closed

I have never requested for a high featured card which attracts annual charges and requested them to provide a normal card. Even after writing them to change my card they have charged me annual charges. Similarly, my wife’s debit card is block...

Sep 04, 2019 by Lalit

Account blocked and wallet money fraud (S Ride) ^Closed

Sride app was being used by me for the past few months. One day suddenly the app was blocked without being given an opportunity of being heard on an unknown complaint and my money in sride wallet has been confiscated. Very unprofessional approa...

Sep 02, 2019 by VIKASH NAHATA

Payment not refunded (PayTM) ^Closed

My movie show was cancelled and I was to be refunded the amount but I didnt got for the same and not a single executive is replying my complaints and not picking up phone calls. Please do the needful....

Sep 02, 2019 by Krishan pal singh mourya

Unable to use airtel bank amount even after submitting documents many times (Airtel bank) ^Closed

I am unable to use airtel bank amount for a long time. I am calling customer care every day but no solution. They ask me to send the documents every single time. This is a pathetic service and clear fraud to keep the money without getting used....

Sep 02, 2019 by Srd