File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Received wrong amount DD which is not acceptable at corresponding bank. (Hdfc Bank Ltd ) ^Open

I made Balance transfer of my existing loans and received * DD for that BT. One was proper but another DD is of less amount of Bajaj finance Bank's name. Now Bajaj does not accept any cheque or DD for payment and that DD is waste for me. I was ...

Jul 17, 2019 by Kanchan Vijay Telangade

Amount has been debited but was not received by the receiver (Phonepe) ^Open

The amount has been deducted from my bank for the transaction but was not received by the receiver. The transaction shows it is pending and when I call the customer care they are just telling they are escalating the issue and no proper solution...

Jul 16, 2019 by Gowtham b m

Fraud done by HDFC employee/agents (Hdfc) ^Open

Hdfc employees/ agents were calling me again and again for transfer of loan amount from India bulls housing finance limited to their bank. Lastly, I have agreed to transfer the same. They have collected all required documents and two cheques of...

Jul 16, 2019 by Nandlal Verma

Transaction failed but money not refunded (Freecharge) ^Open

I made an electricity bill deposit via free charge but the transaction failed. The money was deducted from the bank account and is not refunded yet. I also called customer care executive for a solution but they were busy saying wait for *-* day...

Jul 15, 2019 by Chandra Shekhar

Paytm account access (PayTM) ^Open

I had my old mobile phone number linked to my paytm account. After I moved to the USA for an urgent assignment, I cancelled my phone number associated with my paytm account. I have been trying to update a new phone number to my paytm account an...

Jul 13, 2019 by Vishnu gupta

Fraud transaction did (Google Pay) ^Open

* fraud transaction of ****/- each (Total-**,***) dated -**-Jul-** has been done through my google pay account. I have notified to google pay team about these frauds but they have not resolved the issue they just keep telling that they cannot d...

Jul 11, 2019 by Ayub Shaikh

Deduct money from rbl bank but not reached in paytm wallet (PayTM) ^Open

On *rd May ****, I add money in paytm from my rbl account. Money deducts from my bank but not received by paytm. Now my bank is saying that money is transferred to paytm but paytm is not excepting that. I am sending you my bank statement you ca...

Jul 10, 2019 by Sunil dutt

Paytm sent from sender but not received by receiver (PayTM) ^Open

Complained several times by both me and receiver. Paytm just giving hopes. Sender - **********. Wallet transaction id- *********** Offers-***** and ***********. Under order no. **************** and ****************. Date-**.**.****. Fir...

Jul 09, 2019 by Nitiun chhatwani

Failed UPI payment (Google Pay) ^Open

I made a payment via Google Pay known as Tez on **.**.****. The payment was for Rs. **,***. The money was deducted from my account and the app showed that transaction has been completed. However, the recipient did not receive the money. Further...

Jul 08, 2019 by Srinivas M

Money not given (Phonepe) ^Open

Not refund money. Mere a/c or bank me jakar pata karo. Please help. Phonepe rupaye deti hai na hi bank deta hai....

Jul 06, 2019 by Inderjeet

Claim not given (ICICI Lombard ) ^Open

I bought loan insurance from ICICI Lombard. As per their policy received by me in case of job loss, I can claim * months EMI from ICICI but they are rejecting my claim by saying that if my job is loss within ** days of policy I can't claim. but...

Jul 05, 2019 by Gurpreet Singh Maini

Extra charges without prior notification (Bajaj Finserv) ^Open

I purchased the MI Poco phone on local mi store through Bajaj finance EMI card. The monthly payment due amount is **** Rs but the deduction amount was **** Rs. While trying to call the customer service representative they didn't ready to talk w...

Jul 02, 2019 by Hari Udaran

Aadhar number not linked with NPCI Mapper (Canara Bank) ^Open

Have a savings bank account with Canara Bank Madhyamgram Branch, Kolkata. I asked the branch to link my aadhaar number with NPCI Mapper so that I can receive the DBT and Government subsidies. I submitted the NPCI Mapper form with LPG ID and o...

Jul 02, 2019 by Rupak Dutta

Cashback not received (Citibank) ^Open

I have purchased an iPhone *+ on the Citi bank credit card on **st October **** Amount Rs. *****/-. There is an offer of **% cashback on the Citi bank credit card on iPhone *+. I have also attached the charge slip of that transaction where it i...

Jun 29, 2019 by Shanu kumar singh

HDFC home loan insurance (Hdfc Bank) ^Open

I was never told about insurance on the home loan. Now I am being forced to take one. When I denied taking the insurance, I am told that the loan will not be disbursed. I have written multiple e-mails to refund my money, as I do not want to tak...

Jun 28, 2019 by Sanjay Narayanappa

Fraud mediclaim insurance company transaction details required from Paytm (PayTM) ^Open

On **/**/**** an online mediclaim policy purchased from the company by name Health care India/Health India. Paytm provided payment gateway support to this fraud company. Health care India has a website www.healthcareind.com and customer suppo...

Jun 28, 2019 by Surendra Vijay

Paytm not processing cancelled jet airways flight refund (PayTM) ^Open

I have been chasing PayTM for my cancelled Jet Airways flight refund but every time they say that we are taking your request on priority but do nothing about it. It is almost three months now and I have still no news on my refund....

Jun 26, 2019 by Rohit Dugar

Not getting refund amount (PayTM) ^Open

I tried to order a laptop Asus vivobook ** (core i* - *th gen) on ** June **** by paytm whose cost was Rs **,***. But my order has failed and an amount of Rs **,*** get debited from my account. I checked the transaction statement and it's showi...

Jun 24, 2019 by Prabhu Kumar Bishwas

Fraud loan created (Andra Bank Rallapalli) ^Open

We have raised a complaint but it's closed without resolution Complaint No: AD************** and raised one more complaint No: AD**************. This loan was not applied from our side which amount was not utilized. We checked with bank team th...

Jun 24, 2019 by K Madhusudhan

Paytm postpaid bill (PayTM) ^Open

On **th May, my Paytm account was hacked. I immediately complained about it to Paytm customer support team and they advised me to drop an email to them. I have requested them to immediately block my account and have shared the required details....

Jun 23, 2019 by QAZI FAKHIR