How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
Fraudulent call (Phonepe APP) Open
I recieved a call at **.** am *th Jan **** saying he was from PhonePe Customer care and tole me that i have recieved cashback of **** Rs. and in order to avail it i have to open my PhonePe app . When i opened the app i got notification of ****...
Jan 11, 2022 by Pooja Boricha
Mobikwik looted my money of (Mobikwik) Open
I tried to add ****rs from my sbi account to my mobikwik wallet... The money got deducted from my sbi account but still didnt appear in my mobikwik wallet... And I filed a complaint in the same Mobikwik app but I didn't get any replies and I em...
Jan 11, 2022 by Monesh Ram
Discriminatory Practice of Airtel Payments Bank (Airtel bank) Open
I had two Airtel bank account one with wallet and one as Payment. Due to RBI regulations in **** I asked them to close one and make another as Payment Bank account. But they closed one and stuck another as Wallet itself. They are trying to keep...
Jan 08, 2022 by Deepak Kumar Vasudevan
Illegal charges by ICICI bank (icici bank) Open
Charged for cash deposit...
Jan 07, 2022 by SADDAM HUSSAIN KHAN
Even after submission of Emi i got a message of bounce charges (dmi finance pvt ltd ) Open
I took a loan from dmi finance in dec ****. Now in january they told me that *th january is you emi date. i had sufficient balance in my account on *th jan, but they did not deduct the amount till *pm on that day. so i decided to pay the emi by...
Jan 06, 2022 by ANKUSH
Maturity amount not recieved (Sahara Credit Co Operative Society Limited) Open
AFTER THE DATE OF MATURITY I HAVE BEEN VISITING THE OFFICE TO CLAIM THE MATURED AMOUNT i.e ******.THE MANAGER IS GIVING FURTHER DATES.THE MATURITY DATE WAS **/**/****.TILL NOW I HAVEN'T RECIEVED THE AMOUNT .SO I HEREBY REQUEST YOU TO HAVE A LOO...
Jan 06, 2022 by RAJESH PANDEY
Slice fraud activity (PayTM) Open
Someone called me on from ********** and said he is slice officer. He said that I won reward in their recent cashback contest. He asked me to Share verification code to credit my cashback . By mistake I share him the same. He disconnected my c...
Jan 05, 2022 by GUDIMETLA ANISH
Personal loan cheating (Money bazaar finance ) Open
I'm aply for *lak personal loan. Providing officer said the all amounts I'm paid. But no give Loan. Company is cheated me. ...
Jan 05, 2022 by Rajendran k c
My sister have recharged of rs instead of transferring through phone pay by mistake But no Airtel cu (Airtel and paytm) Open
My brother have recharged of rs.**** instead of transferring through phone pay by mistake, But no Airtel customer care is helping me here. I need a refund....
Jan 05, 2022 by Rajani S
Personal loan cheating (Money bazaar finance ) Open
I'm aply for *lak personal loan. Providing officer said the all amounts I'm paid. But company cheated me. Providing officer said something issues. ...
Jan 04, 2022 by Rajendran k c
Dhani Application Subscription Fraud (Dhani app) Open
I have taken dhani subscription and paid *** rupees. After one month I cancelled the subscription because they were not providing much facility also they were charging very much to use there credit line. But they never cancelled my subscriptio...
Jan 03, 2022 by Suraj Mall
FD renewed without consent (Bajaj FD ) Open
I hold a FD no ****** with Bajaj finance , this was due for payout on *-*-****, there was no auto renewal and I did not give my consent for renewal In spite of this the fd has been renewed and upon calling customer care they say I renewed it ...
Jan 03, 2022 by clement thomas
Scammed by BitcoinIndia Org (BitcoinIndia Org Sykam Ramakrishna Reddy) Open
I would like to draw your kind attention that recently I was cheated by an Indian-based crypto exchange “Bitcoin-India. Org” (BTCI). A well-known personality, Sykam Ramakrishna Reddy is the CEO and founder of this company. I had invested ...
Jan 02, 2022 by Sukhamoy Gorai
Incorrect information forwarded to cibil (Axis Bank) Open
Hi team, Bank has updated incorrect information in Cibil which is obstructing me from getting loan. I have already paid the the outstanding amount of the credit card months ago but the bank did not update this information. I have sent many mai...
Dec 30, 2021 by Sandeep Chavan
Hdfc home loan cheated (Hdfc Hoam Loan) Open
I got apporval for ** lakh home loan and paid **% to the builder as per terms and conditions. *st disbursement was done for approx Rs. * lakh. This is under contruction building RERA approved. Now builder sent second installment but HDFC bank r...
Dec 29, 2021 by Sumedha dev
I will not order but gift cards genarated (ZestMoney) Open
I will use Facebook app I will see an add increases zestmoney credit limit then I entered my zestmoney registered mobile no & otp after I will receive a message Dear Customer, ------ is your SECRET OTP to change your primary Mobile/ Email...
Dec 29, 2021 by Lakkimsetti syam sai
REFUND FOR FAILED TRANSACTION (Upstox) Open
REFUND FOR FAILED TRANSACTION...
Dec 28, 2021 by ROMEO MASCARENHAS
Refund not credited (Bank of Maharashtra) Open
complaint not resolved and remarked as closed complaint. ...
Dec 27, 2021 by Ashish Ashok Shelar
Facing loss due to insufficient infrastructure on groww (Groww App) Open
I bought Bank nifty ***** put option on Friday, which I was supposed to sell on Monday when market opened at a profit of **** but due to technical problem on groww I could not sell it and now I am facing a loss of **** and if i did not sell it ...
Dec 27, 2021 by Saurabh Singh
APY account closed instead of address change (icici bank) Open
I had submitted an application for address change in my APY ( Atal Pension Yojana account) to ICICI Bank, Ramdaspeth, Nagpur branch on *-Dec-****. Instead of address change, ICICI bank closed my APY account which was operational since January-*...
Dec 26, 2021 by Ajay Shukla
Olx paytm fraud (Karnataka Bank) Closed
My husband posted an ad on olx after than a buyer called him and gave him a scanning code telling him that he is giving payment to buy the product. But he frauded us and took all our money from our account in Karnataka Bank. The number they ca...
Mar 19, 2021 by Nabanita Saikia
Cannot Permanently Delete Dhani Account (Dhani app) Closed
I want to close my dhani account permanently but there is no way to do it, customer care number is incorrect and never connects, I have tried to post on facebook page, no response, I have tried to email them several times to support@dhani.com, ...
Mar 18, 2021 by Aritra chakraborty
Maturity amount not received after 2 yrs (HAMARA INDIA CREDIT COOPERATIVE SOCIETY LIMITED) Closed
I have invested an amount of Rs. *****/- on dt. **.**.****. This Maturity amount of Rs. ***** on dt **.**.**** has not been given to me till date. I have been in regular contact with the branch office but still I did not get my claim. Since i...
Mar 18, 2021 by Bitan Guha
AMOUNT TRANSFER FROM SBI BANK TO PASFAR TECHNOLOGIES LTD WITHOUT ANY APPROVAL (Pasfar Technologies Pvt Ltd) Closed
Dear Sir, On **th March, **** SBI Bank Statement shows Transfer to Pasfar Technologies Pvt. Ltd. ref.No.**********IGAKSNCEJ* Rs.***/- I don't know for what purpose amount is debited....
Mar 15, 2021 by Sudhir Govind Mayekar
Settle the unsettle transactions (Razorpay Payment Gateway) Closed
We are in the e-learning business in the Automotive field. We conduct an e-live project-based learning program. We use Razorpay as a payment gateway. Our * transaction are not settled by Razorpay. Course fees don't reflect in the company's b...
Mar 15, 2021 by Dorle controls
Fixed deposit not credited even on maturity (Sahara Credit Cooperative Society Limited) Closed
I opened a fixed deposit of RS **** with Sahara society on **.**.**** which was supposed to mature on **.**.**** which is already * months ago . The company's office has just shut down in Sriganganagar-******(Raj) where I opened the FD. No rel...
Mar 15, 2021 by Amarnath Kathuria
Refund (Humara India Credit Cooperative Society Ltd ) Closed
I am not able to get my maturity amount on Humara india credit cooperative society ltd pls help me ...
Mar 15, 2021 by Aman Sharma
Unsolicited credit line (Dhani Loans and Services Limited) Closed
I have received an unsolicited credit in my account from dhani loans & services ...
Mar 12, 2021 by Ankit Mehta
Inconsistency in packing moving storing quotations (Nobroker) Closed
We were in discussion with NoBroker from past one month for packing/moving/storing our household items in a ware house on monthly charges. We gave the list of inventory on first call along with source/destination details and note that this was ...
Mar 12, 2021 by Prathik P
Unsettle transactions (Razorpay Payment Gateway) Closed
We are in the e-learning business in the Automotive field. We conduct an e-live project-based learning program. We use Razorpay as a payment gateway. Our * transaction are not settled by Razorpay. Course fees don't reflect in the company's b...
Mar 12, 2021 by Swaraj Jahagirdar
My withdraw was not credited to my account (Zebpay) Closed
I have initiated a withdrawal of rs ***** on the *nd of march and they have not credited my money to my account and it is still showing that my withdrawal is pending. So kindly help me...
Mar 12, 2021 by Rudra Pratap Singh Solanki
Charged Twice for same transaction (Sbi Credit Card) Closed
I did a transaction using my SBI credit card on **/**/**** of *,***, which got debited from my account but was not reflected on the merchant site. so i thought of raising a dispute with the SBI Team. The transaction and dispute got resolved pr...
Feb 27, 2021 by Sandeep Patel
Package not delivered (Airtel mobile recharge ) Closed
Payment debit my account RS *** but pack not delivered...
Feb 26, 2021 by Swapnil Khopade
Loan Foreclosure Issue (Indiabulls Dhani Loan) Closed
I took a Personal Loan with Loan Number # S*********. I have requested for the foreclosure letter and as per my request they have sent it. I have made the payment with the Online mode using the link provided by the Support Team. I am requesting...
Feb 16, 2021 by Sundru Harish
Fraud transaction Paytm (Paytm upi) Closed
I would like to draw kind attention to the incident that happened with me on *th Of February ****. I have posted an advertisement on OLX for selling my single bed. One buyer named approached me asking my Paytm number and has transfer rupees * a...
Feb 07, 2021 by Pankaj Dusad
Misleading deliberate in hiding facts bad customer service unfair treatment (Y-Axis) Closed
On ** Jan **** I paid Y-axis Rs. **** for a detailed evaluation of my candidacy for Australia and Canada. They send me a report saying that I should apply to Canada (my *st preference was Australia) as my chances of securing a PR in Canada was ...
Feb 05, 2021 by Royston Pinto
Google Pay gold locker has not refunded my money (Google Pay) Closed
On Oct *st ****, I bought gold from google pay gold locker for Rs.*****. However my transaction failed. I reached out to google Pay support chat and they said that the money would be refunded back in *-* working Days. I still haven't received m...
Feb 01, 2021 by nithya suri
SBI credit card fake bill and status updates (Sbi Credit Card) Closed
After complaining in Voxya on Jan ** Got call from SBI social media team and they asking sorry for inconvenience caused to me in my outstanding bill regarding. And they have got approval to clear all my due amount with reference number ********...
Jan 28, 2021 by Ganesh M
Amount not recieved by the sender (Google Pay) Closed
hi , I have made a transaction on **th January **** of **,*** but the amount has not been received by the sender , I have complained both to Google pay and sbi ,bank of baroda and they are not replying at all , they are telling issues is solved...
Jan 28, 2021 by zenith jenni
Yes bank poor service (Yes Bank Limited) Closed
Yes bank is unable to maintain their mobile OTP delivery service for their customers. In last * years time and again my OTP delivery failed to mobile. Although email OTP delivery was working, but that OTP comes after failure of default mobile O...
Jan 23, 2021 by Sujit C
How to file a complaint against Company?
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
Complaint filed against: Goibibo