File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Phone pey cash problem (Phone Pay App) ^Open

On january **th ****, i done a transaction to my mechanic.my amount debited from my account but my mechanic did not get amount. i raise so many tickets to phone pey but they said the problem is on bank.when i approached to bank.they said pro...

Sep 24, 2022 by Yajna manikanta

Two wheeler Loan (Idfc First Bank Limited) ^Open

I'm taking * wheeler loan at idfc first Bank limited, I'm taking ** Emi months, But they bankers was harrasment to ** months emi, I'm all ready paid ** months, But they bankers given *rd party person for loan recovery agents, That *rd part...

Sep 23, 2022 by PATCHIGOLLA NUKARAJU

Return of Maturity amount for Humara India credit cooperative society Limited (Humara India Credit Cooperative society Limited Regd Office Mangal JyotiAJC BOse Road Kolkata Wst Bengal Regd No MSCS CR ) ^Open

Hi Team, My Father ( Mr. Bipin kumar Sinha) has invested a sum of rs. ****** in "Humara India Credit Cooperative society Limited" and the company has assured a return of rs. ****** , once maturity period is completed. We approach to company ...

Sep 22, 2022 by Akash Ambastha

Excess EMI refund from Upwards (Upwards Financial Tech) ^Open

Hello, I had bounced my payment due to which I started receiving N# of calls from Upwards Financial tech, founded and lead by Abhishek Soni and Nimesh Verma. While ignoring the numerous email/phone/sms's received per day for payment, I h...

Sep 22, 2022 by Nikhil Sharma

Money Deduction (Sbi) ^Open

Money is deducted on *st march ****. written so many complaints still no response. CC is saying your local branch will resolve your problem and local branch is saying we don't know where is your money gone. its been * months ....

Sep 22, 2022 by Irfan ahmad arif

Interest subsidy was not given claimed by the bank in education loan (Canara Bank) ^Open

Hi team, This is regarding an education loan which I took from Canara Bank in Jan **** for my * year long graduation. The loan was taken under the EWS category (Economically Weaker Section) under this section as per the IBA notification a...

Sep 22, 2022 by Shyam Sharma

Credit card fraud (State Bank Of India ) ^Open

Credit card fraud of *lakhs happen on **/**. Gave credit card info on link sent for kyc update. help...

Sep 21, 2022 by Neeru Kamboj

Swipe Machine Not Replaced (Bharatpe) ^Open

I Have Filed A Request To Repair My Swipe Machine on **-**-**** (**th of August ****).Till Date My Problem Is Not Being Solved And My Tickets Are Closed Or Sent In Delayed Status Without Providing Any Resolution. I Have Asked Customer Care Empl...

Sep 19, 2022 by Rajesh Loya

Fraud bank transaction (State Bank Of India ) ^Open

Dear sir. This is Rupavathi L saving a/ c no. *********** sbi vijayanagar branch Bangalore . I lodged complaint about IMPS and ATM CASH WITHDRAWAL fraud transaction of rs. *****/- which was happened on **/**/**** along with FIR copy I have ...

Sep 18, 2022 by Rupavathi L

Astropay Withdrawal pending for 3 days (Astropay ) ^Open

Hi. I have withdrawn **** and **** from Astropay to bank account on **th of September. It's been more than * days, But still Withdrawal status is pending. I have sent them multiple mails regarding the same, But they are not responding. ...

Sep 17, 2022 by Naresh Samala

Payment Deducted Falsely Claiming of Bill Payment Successful (Talkcharge) ^Open

I paid a bill of DHBVNL on Talkcharge website vide Operator ID : TXN********* on *th of July ****. The website claimed the bill payment was successful, however the bill kept showing as pending. I inquired with Talkcharge customer support multip...

Sep 17, 2022 by Himanshu

Expiry date (Dhani Shopping) ^Open

Since there is no mention of expiry date on any of their products, so it is impossible to order or buy the same, as they all are under 'non-returnable' policy, also after contacting the customer care about the same, he said" neither I can forwa...

Sep 17, 2022 by Munish sood

Refund not received (Fampay) ^Open

********** Refund not received ...

Sep 17, 2022 by Lokesh bhumia

Getting harassed by a loan app (loan cash) ^Open

I have been harassed by a loan application unnecessarily by Being called and getting threatened by them and they have made my nudes and threatening me that it will be shared to all my contacts when being asked about when was the loan borrowed ...

Sep 17, 2022 by Shariq ur Rehman mirza

Fake overdue charges Impacted CIBIL (Indiabull Dhani) ^Open

I have two loan account with indiabull dhani. PL acc no - IPERBHUxxxxxxxx/ EMI ***** Credit Line loan acc no - IDHADELxxxxxx/EMI *** I have been paying the EMI always on time via ECS. They are presenting a single cheque(rs *****) on every m...

Sep 12, 2022 by SOURAJIT MOHANTY

Haresment fraud (Pocketly) ^Open

I have taken a loan from them and the amount is only due by * days they have started calling & sending vedio kyc proof which I have uploaded to their app and how they have hacker my gallary & contact list and sending that vedio and bad message ...

Sep 09, 2022 by Bidyarth Sarkar

Huge difference between the prices of same cryptocurrency within 2 apps of same company (Coindcx pro) ^Open

On **.**.****. there was crypto currency dump. I had position running with APE coin on coindcx pro. My position got liquidated . Lateron when I checked lowest the price on coin dcx which is simpler app of coindcx pro there was difference of nea...

Sep 07, 2022 by Sushant Murlidhar Pawanikar

Refund not credited (Slicepay) ^Open

I have done a two transactions of ***** and **** on Aug ** . The amount is deducted from my slice pay Card but not credited to merchant account.When I asked about this issue to slice customer care ,they said that wait * to ** working days , ref...

Sep 04, 2022 by Mani Vardhan

2k g 0 92 8g h8 g 9ga 6 (8B0M/> !?/> +>(G8 *M0>5G 2?.?G!) ^Open

.H ?* A.>* .?*M* ?*> ,**> $M$* *M*&G* *G, *K *$ *>(> >*$> *B ? *B*M/> !?/> +>(G* *M*>*G *?.?G! *(@ (G .G*G .>'M/. *G .*?*> *G ****** *B *K( *>(G G (>. ** *&M**- *&M** *L *A* M*@.G G (>. ** *@, ** .*?*> *G...

Sep 03, 2022 by Akhil Kumar Mishra

I lost my money (Fxe capital investment ltd company ) ^Open

My team invested ******* rs in fxe capital investment ltd company... first they gave withdraws . suddenly stopped our withdraws and said complete your target first then will get all withdraws...but they are not giving withdraws and demanding fo...

Sep 02, 2022 by Kasi naidu

DEATH MATURITY NOT RECEIVED (Humara India credit cooperative society limited) ^Closed

DEAR SIR MY FATHER HAD BEEN EXPIRED IN DEC-**** BUT SOCIETY NOT GIVE DEATH CLAIM OF MY FATHER TILL DATE. SO PLEASE HELP ME AND GIVE RESPONSE AS SOON AS POSSIBLE. ...

Apr 09, 2021 by MUKESH KUMAR

Deposited money refund (Sahara Credit Cooperative Societies) ^Closed

I have deposited ***** in Sahara credit cooperative society in **** for the *** months but i did not get any amount with intrest so i requesting to refund my amount with intrest Thank you ...

Apr 09, 2021 by Thowsina M A

Upgraded credit card (IndusInd Bank) ^Closed

On ** feb i had emailed to indusind bank that i did not apply for an upgrade for my indusind bank credit card,but they still charged me **** plus gst in my monthly bill for the upgraded card that i never consented to. when i told them them to c...

Apr 08, 2021 by Puneet jain

RBL bank is asking me to payfor R shield premium which wasn t even started by me (RBL Bank) ^Closed

I’m being charged **** monthly and total premium of **,*** has been charged on my super card without any notice. Please cancel this and refund me my money paid by far...

Apr 08, 2021 by Siddhi Chavan

I want to close my dhani account permanently (Dhani Pay) ^Closed

Hello, I want to close my dhani pay account but dhani pay not letting me do it. No specific mail regarding account closing. I don't have any dues left paid all the amount still i am not able to delete my account permanently instead of this they...

Apr 08, 2021 by Vaibhav Sharma

Go cash fraudsters (Go Cash ) ^Closed

I tried to get online loan and i installed go cash they asked my bank details and they collected ***₹ and there's no response and the app says there's no loan status...

Apr 08, 2021 by Vijay kumar

Mpocket loan harrasment (Mpocket) ^Closed

I have taken a loan from mpocket in July **** and my due date was Oct'****,due to covid I lost my job they synced my contacts list and calling to them,I asked them to give some more time and i will pay along with interest,even though they are h...

Apr 08, 2021 by Chevendra Sai Kiran

Settlement not received (Razorpay Gateway Payment) ^Closed

I have raised a complaint on the portal for almost ** days before and these people have put my account on test mode.I can't able to get my account cleared and my payment is still pending.Please provide a proper justification or reach me out at ...

Apr 08, 2021 by Jothiraman

Refund of cancelled tickets are not getting initiated (PayTM) ^Closed

I got * tickets from Paytm. Just before the date of journey they called me up and said that the ticket is cancelled and it's been more than a week now I still haven't received the refund....

Apr 08, 2021 by Niladri

REFUND MY FIXED DEPOSITE AMOUNT (Adarsh Credit Cooperative society) ^Closed

I HAD FIXED DEPOSIT AT ADARSH CREDIT CO-OPERATIVE SOCIETY, KOTA AND BUT WE DOES NOT GOT ANY RESPONSE FROM SOCIETY AND NOW WE WANT THAT MONEY. SO PLEASE HELP ME FOR TAKING MONEY BACK. THANKS......

Apr 08, 2021 by MEENA BHANWARIWAL

Money not refunded from paytm merchant (PayTM) ^Closed

My Freind send me **** rupee in Paytm merchant account and I refunded the.money but he didn't get a single- rupee ...

Apr 08, 2021 by Roshan Zameer

UPI Google Pay payment failed and money didn t reverse back (Google Pay) ^Closed

Hello Consumer Forum, This is to inform you that I am Dulal Chand Karmakar, Mob No - ***********, Email ID - dulal*****@gmail.com. This Mob no and Email ID are registered with Google Pay account. I made a UPI transaction of rs ***** on *th...

Apr 08, 2021 by Dulal Chand Karmakar

Personal Lone preclosure NOC Later not Providing Me And Every Time RBL Bank Generate a New Amount to (RBL Credit Card Dial For Cash ) ^Closed

I took the personal loan preapprova from RBL BANK CREDIT CARD DAIL FOR CASH loan amount is ****** one lakh seven thousand only and i already paid * EMI rupees ****.** every months i call the customer care and take the information about preclosu...

Apr 07, 2021 by Ramesh Dhan Bahadur Chand

Deposited 625 stellar in my Zebpay address But not received from 3 days (Zebpay) ^Closed

I have Deposited *** stellar in my Zebpay address(GDDLBDK*MPELQT*O*QC*BT**SM*WQKY*PEJ*FI*LQECDEZFTUB*JSKVC) But not received from * days. Below the hash code- https://stellarscan.io/transaction/**fbe*a*****ece*c*be****d******c****d*c******d...

Apr 07, 2021 by Prafull Arjun Kini

Transfer of Amount (Dhani app indiabull credit line app) ^Closed

I have transferred Rs.*****/ by using Dhani app wallet to my SBI account number on **.**.****. After the transfer of amount, it will take *-* hrs to transfer the amount into our bank (as narrated in the app). But ** hrs still the amount is not ...

Apr 05, 2021 by Mohammed rafee

Bank not given my money (PNB Branch sarvya UP Garmin Bank) ^Closed

Respective Sir We have suffered from bank employees they are not given my money I do everything I given RBI but no any response in my father account rupees ****** since **** but they are not given my father so I want help please solve my prob...

Apr 05, 2021 by Sukhdev Verma

EMI Amount is too high (Home Credit) ^Closed

My name is Shiv Charan Agrawal. I took a personal loan from Home Credit company for amount of Rs ****** at the interest rate of **% per annum. The EMI amount was told to me as Rs **,*** for ** months. When I actually thought about it at a late...

Apr 04, 2021 by Shiv Charan Agrawal

Online Money lose My Wallet Paisa Nikal Apps (Easy Pay Pvt Ltd) ^Closed

Sir mere paisa nikal app se **** rupye debit kar liye gaye hai jabki maine nhi kiya hai please aapse se anurodh hai ki mera paisa refund karane me hamri madad kare. Jo ki mera paisa SBI ke account *********** aur IFSC code SBIN******* ye hai...

Apr 03, 2021 by Sanjay Kumar Pal

Cash back received but showing in pending status (PayTM) ^Closed

I have paid money from paytm upi on **.**.****.The cash back received ** rs. Which was not credited in my paytm wallet yet. It is showing in pending status. I have raised a complain in paytm but till date no response come. Please help me in thi...

Apr 02, 2021 by Ashutosh Sidana

Retail (Cashify) ^Closed

I am the employee of cashify my destination was store manager ..and they removed me from the company without any reason ...

Apr 01, 2021 by Satish maharaj