File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Online fraud by razorpay by helping fraudsters (Razorpay Gateway Payment) ^Open

Razorpay is onboarding sellers without proper verification through their payment gateway sellers are getting money without delivering any product....

Apr 13, 2022 by Prasanta Kumar Sahoo

Request came by m pocket customer and amount has been debited ( M pocket ) ^Open

I called to a customer care of my pocket and he was talking to me and asked my upi I'd and suddenly amount debitted from my account and after that switched off his mobile. HIS NAME is RAJU KUMARI FROM M POCKET ...

Apr 12, 2022 by Abhishek Teli

Money not credited by Mpocket (Mpocket) ^Open

I have taken loan of **** from Mpocket. But the amount is not reflected in my bank account . And is deducted from my available balance in Mpocket. Credit my money to bank account. This is cheating....

Apr 11, 2022 by Rajeev Sharma

Refund against cancelled ticket (PayTM) ^Open

Order Id ********** Paytm . My refund of rs ***** pending from **-**-**** thier executive promised me to refund my full amount against cancelled flight ticket but till date i am struggling for my own money ....

Apr 10, 2022 by Sanyam wadhwa

Paytm cashback stuck at pending status and postpaid problem (PayTM) ^Open

I did my jio prepaid recharge from myjio app and paid my total amount from Paytm wallet as promised I did get ** rs cashback but it is stuck at pending (will deposit in ** hours) but it has been * days now. Second problem is with postpaid as I...

Apr 10, 2022 by Rohit Kumar

False commitment (Yes Bank Ltd) ^Open

On **th of Nov, Sales executive of Yes Bank visited my place and forced me to apply for a credit card based on my existing other bank credit card. Without explaining features and benefits he sourced the application form stating it's free of co...

Apr 07, 2022 by Shreyans Mathur

RD Mature but Can not Refund by Company (Sahara Credit Co Operative Society Limited) ^Open

I had Started RD Account no. *********** from June-**** To May-**** for *yr tenure @*** PM. In June-**** i had approached to refund my mature RD with interest but company given a one month later date to collect the same. But as on today afte...

Apr 06, 2022 by Lalit Kumar Sharma

Money lost due to Regular Technical issues (Groww india) ^Open

While doing Intraday trading on Groww on **th Apr **** their App and website suddenly stopped working. I have given sell order which got stuck and got proecssed on wrong price. Also another order got stuck which I was unable to cancel or modify...

Apr 06, 2022 by Arsalan Khan

Cheating done by Sunita Finlease Ltd (Sunita Finlease Limited) ^Open

I took a loan of Rs. ****/- from the loan point app of Sunita Finlease Ltd. There was period extension option and I made part payment of Rs. ****/- through. Same is not reflected in the app and it is asking me to pay the entire amount of Rs. **...

Apr 04, 2022 by Soma Dutta

Mental Torture and TOP UP LOan (Axis Bank) ^Open

After so many time and having discussion over the phone till now Axis bank is creating lot of mental torture on me and not providing any support on taking TOP UP Loan as I mention that just provide me the top up loan on my current two loan and ...

Apr 04, 2022 by HMHarsh Maheta

Refund request against application no (Repco Housing Finance Company) ^Open

Dear Concern, I am a resident of Durgapur applied for a home loan on **/**/**** in Durgapur branch of Repco Housing finance Ltd. But my loan got rejected from their end and now they are refusing to refund my processing fees. I have paid *...

Apr 02, 2022 by Suraj Ali Dafadar

Mental Torture by Home Credit (HOME CREDIT INDIA PRIVATE LTD) ^Open

Due to jobless condition and mentioning about my case on my loan contract ********** they are creating mental torture on daily basis which affect my health issue and creating lot of bad impact on my family as now i want mental relief from them ...

Mar 31, 2022 by HMHarsh Maheta

Property insurance done twice for same home loan (Sbi Racpc Lalbagh Branch) ^Open

I have an SBI Homeloan. A property insurance charge of Rs. ***** was levied on my account on *th Feb ****, which is when my sanctioned amount was not even fully disbursed, and the property was under construction. I never also received the insur...

Mar 29, 2022 by Sandipan Bhattacharjee

Coindcx Fraud and money laundering (Coindcx) ^Open

Hi Created account on coindcx with my company id .I have left that company almost a year back that is why that ID is not working now On *th December **** i raised a concern to coindcx that i am not able to login into my account as the id is...

Mar 24, 2022 by Mohit chugh

Amount not credit for 2 month 20 days (Coindcx) ^Open

Sir, I withdraw my amount in January month but amount not credit .I share my bank statement for Coindcx support team but long time there no resolve my issue.he day by day delay. Can't response on mail. I need my money urgent basis....

Mar 24, 2022 by Kapil Rohilla

Sir mera home loan account number IL ******** IIFL Home finance limited ki jaipur branch C- scheme se sanction hua tha , Maine loan apply ke time ₹ ******/- ki total annual income documents submit kiye the but meri subsidy jo ki LIG category ...

Mar 22, 2022 by Vipin Gupta

ICICI Prudential looted Rs.36577 for 170 Days Service (icici Prudencial Life insurance company) ^Open

Along with a home loan I took home loan insurance from ICICI Prudential. Due to heavy misselling of savings account (ICICI bank opened unauthorized demat and a trading account) in just * months, I wanted to end all financial connections with IC...

Mar 22, 2022 by Anupriya Sajeev

Humiliation and loss of finance (Savaari) ^Open

**.**.****-Booked savaari car for drop from bolepur to kolkata.Order ID:- S****-******* with full prepaid **.**.****_ Without any prior intimation cancelled cab *hours before commencing journey Had to pay extra in the accommodation and also h...

Mar 21, 2022 by Shaaeli gupta

SBI Credit Card No Action Bad Customer servicequest (SBI CREDIT CARD DIVISION) ^Open

My father requested for SBI credit card . Till now we have not received Card in hand but they started to put charges to my father as he paid *** Rs as fee on credit card last month. Now when we followed by with them they are not giving proper u...

Mar 21, 2022 by Suraj Mohan

Charging me late penalty after paying the amount (India bulls dhani One freedom credit card ) ^Open

My civil is affecting and which have paid the emi's for that also they are charged me late penalty sir madam please help me out I hope you will help me out as your helping so many people thank you...

Mar 20, 2022 by Parcha mayur

Money got deducted from my account but did not added in my wallet (Aortel Money) ^Closed

I imported money from my account but money got deducted but not added in my wallet I have attached proof...

Mar 31, 2021 by Nikhil Naladkar

Paytm not setting transactions nor responding (PayTM) ^Closed

The useless people of paytm are keeping money with them not setting the transactions and lost business of around ****/- which they disabled my merchant I'd without informing me....

Mar 31, 2021 by Bhupesh Grover

Refund not received (PayTM) ^Closed

I had booked a roundtrip flight on Paytm from Hyderabad to Chennai on **th February **** for **th March and **nd March ****. But the flights got canceled cause of the lockdown. I assumed a full refund would be initiated automatically but Paytm ...

Mar 31, 2021 by Pooja SP

R shield without consent (RBL bank credit card) ^Closed

RB bank activated R shield without any consent on my platinum credit card i asked them and file a complaint to close the card they denied due to acitve service of scheme when i asked them what scheme then i came to know its r shield plan is act...

Mar 31, 2021 by Ashutsoh mongia

Interest not reduced they not giving time (DHFL home loan) ^Closed

I'm Vijay . * year's back I'm took one loan form ur organization . Past of year's I pay my loan regularly even I'm admitted in hospital also. But covid-** my mother health not well so * month only loan amount **,***/-. pending But from the...

Mar 31, 2021 by Vijay

Amount deducted but transaction failed (Bhim UPI Sbi) ^Closed

I have booked flight tickets using bhim upi payment gateway. Transaction not failed but amount deducted. When i raised complaint they reply that amount credited to receivers account. However when i call receiver (goibibo) they are saying they h...

Mar 31, 2021 by Nitin

Payment Not Received (Wazirx exchange) ^Closed

I done * transactions one is of **** & another one of ***** from my bank account to wazirx account on **-**-****.First transactions of **** is successful. Second transaction of ***** still don't know where is my money.I do email thrice to wazi...

Mar 25, 2021 by Krishan Kumar

(IndusInd Bank) ^Closed

...

Mar 24, 2021 by Arun singh

No Trade Calls 1 6 lakhs wrong prediction (ideal stock investment adviser indor) ^Closed

Ideal stock investment I.e www.idealstock.in is a fraud company. Initially they said that pay **** and you would get every day returns of Rs**** when I took the subscription they cheated me and said that the subscription is Rs***** and they ma...

Mar 24, 2021 by Prakash

KYC center charges money for the completion of Paytm KYC (Paytm KYC) ^Closed

I went for Paytm KYC at YOY CAPITAL INFRA PVT LTD center. They Charges *** Rs for it. Please do the needful....

Mar 24, 2021 by Rahul Srivastava

Online transacted amount was shown successful but the amount did not reach the beneficiary (Bank of Baroda ) ^Closed

I did a mobile banking transaction on **/**/**** through Bank of Baroda M-Connect app. The money was deducted from my account but it didn't reach the beneficiary. The account no and all other details were correct. I enquired and filed a complai...

Mar 24, 2021 by Collin John

Fraud and money laundering by FAMPAY (Fampay) ^Closed

There is this waste app called fampay these people gave me a code to avail on boat products which will give discount for which I paid *** fampay coins. The discount is not there and boat website shows it as invalid. I have gone through mental ...

Mar 24, 2021 by Dhareddy jyothi

Wrong Product Received (PayTM) ^Closed

Hi , Product details show * burner Prestige Gas, but they delivered * Burner gas. Since then i have filed lot of complaints on Paytm App And whatever images they are asking i have shared all, but they are saying that i havent shared any in req...

Mar 23, 2021 by Shiwala Dubey

Transaction failed but refund not issued (Paytm payment bank) ^Closed

Hi sir,I did a transaction worth rupees **** on paytm application on **st march by transferring money . Transaction failed suddenly and money got debited from my bank account . I tried contacting my bank and paytm customer care none helped me i...

Mar 23, 2021 by Dhareddy jyothi

Money not refunded sent to wrong account (PayTM) ^Closed

My sister has sent money to the wrong account using upi in Paytm app money was sent to the Paytm payments bank account when we are requesting to for a refund they are not responding....

Mar 23, 2021 by TALLURI SANDHYA RANI

Money deducted with no hotel confirmation (Agoda) ^Closed

I booked a hotel in dharmshala an hour ago and there has been no confirmation in message or mail about the hotel The money has been deducted from my account Date -**-**-**** Time- **:** Loss -**,***...

Mar 23, 2021 by Suprisha

Order Cancelled refund not issued (Razorpay Software Private Limited) ^Closed

the merchant Mek Peripherals India Pvt Ltd itgadgetsonline.com cancelled the order ***** on March **, **** but refund was not issued I have raised a transaction dispute with razorpay but razorpay did not take any action razorpay suppor...

Mar 20, 2021 by Athul Jayaram

Demat Charges cut without any use annually maintenance charges (ICICI Direct) ^Closed

I have an account in your Bank. My savings account no. is ************ an demat account no IN***** ********. When I joined I'direct (ICICI Direct) as a equity advisor, ICICI get this demat account opened. That Demat account was free of cost a...

Mar 20, 2021 by NITIN SONI

Abusing in call (State Bank of India ) ^Closed

I had been contacted recently by Paisabazaar and They themself initiated a SBI IRCTC credit card , a SBI representative had called me and started abusing me for rejecting his request. Need to check this urgently or the same case will be filed i...

Mar 19, 2021 by RAJAGOPALA K

Olx paytm fraud (Karnataka Bank) ^Closed

My husband posted an ad on olx after than a buyer called him and gave him a scanning code telling him that he is giving payment to buy the product. But he frauded us and took all our money from our account in Karnataka Bank. The number they ca...

Mar 19, 2021 by Nabanita Saikia