File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Activation of postpaid services fraud call (PayTM) ^Open

Paytm has activated postpaid services without my consent & knowledge and Paytm has also charged me late charges and convenience charges total amount of Rs ****.**. I tried to contact Paytm company customer care different ways for clarification ...

Oct 24, 2022 by Jithin Sanjoth Joy

Company is not returning money on maturity (Sahara Credit Co Operative Society Limited) ^Open

I HAD INVESTED IN COMPANY'S SCHEME THROUGH NINE BONDS MATURING ON AND BEFORE **/**/****. I AM TRYING TO CLAIM MY MATURITY AMOUNT AND HAVE RAISED DEMAND IN LOCAL BRANCH BUT COMPANY IS NOT ENTERTAINING MY MATURITY CLAIM....

Oct 23, 2022 by MAHESH NARAYAN SINGH

Cashe Fraud of charging high interest (cashe app online loan service) ^Open

I have took a loan from Cashe at covid time i was paying my EMI regularly and now the person is harassing with calls as i still have * EMI pending which i\m unable to pay as its almost **K now and also they have contacting my relatives and t...

Oct 22, 2022 by Yaccham Ranjith Kumar

Bajaj ki penlti bharne ke baad bhi paresan kiya ja raha he (Bajaj Company ) ^Open

Meri bajaj ki penlti baki thi **** rupay to recavery ajent ke phon aate the to me paresan ho gya tha fir or ak din phon aaye to unhone bola ki aap ki ** present penlti maaf ho jayengi aap aadha pement kr do mene pement kr diya **** rupay kr di...

Oct 20, 2022 by Vikas masani

Deposit not yet credited (Mostbet) ^Open

I ve made * deposits on **th October and still now it's not yet credited. They are telling the same thing over and over. I think I'm cheated. They are telling about some server issue.. it's been * days.. and the customer care service is at wor...

Oct 18, 2022 by Akshaymk

Money stuck no payment (Adarsh Credit Co Op Society ltd) ^Open

My mother in law has deposited her lifetime money into adaradh cooperative who is retired now. She had deposited * lac rs ** Oct **** for **% interest for ** months and still not received the money back ...

Oct 18, 2022 by Vikas Jain

Unauthorized debit from ICICI Bank Account (icici bank) ^Open

I would like to report an unauthorized transaction from my ICICI Bank account. The amount of Rs *** got debited on **th September **** and I would like to let you know guys that whenever there is a transaction (credit or debit) from my ICICI Ba...

Oct 17, 2022 by Hirak Bhowmick

They have added the amount from my side after saying that they will do the loan processing (Online Service Financial Loan ) ^Open

I am SUPRIYA DH Sir,I didn't apply for Dani loan finance app, they called me and told me that the loan has been taken, and again, from my side, Aadhaar card, pan card documents, all the bank details are given.* Lex is loan processing and agai...

Oct 16, 2022 by D H SUPRIYA

Refund Is not initiating (Flipkart) ^Open

I had ordered a mobile phone of amount ***** from flipkart mobile application on ** March ****. Price of mobile phone was *****.** INR. But I got discount of **** INR on SBI debit card so it costed me *****.** INR which got debited from my SBI...

Oct 16, 2022 by Satyam

Cheque bounce (Individual) ^Open

Subject: Default on Payment for Cheque Bounce ( Roshan Kumar - ***** *****) Respected Authority, This is Gunasheela and Sathya Prakash. We both have given Payment to Mr Roshan Kumar ( **********) Several Times we have helped him by ...

Oct 12, 2022 by Sathya Prakash Khatri

Noc not provided after repaying all the loans (Mpokket loan ) ^Open

I have repaid all the loans that I took but Mpokket app is not updating my CIBIL score. More than * months have passed after full payments and I am still waiting for them to update my CIBIL. ...

Oct 10, 2022 by Abhaya Partap Singh yadav

Refund not received (Lazypay) ^Open

maine irctc se ticket book kiya tha jo cancel ho gaya jiska refund irctc ki or se successful ho gaya hai ...

Oct 08, 2022 by Sajid Ali

Refund not received (Lazypay) ^Open

maine irctc se ticket book kiya tha jo cancel ho gaya jiska refund irctc ki or se successful ho gaya hai ...

Oct 08, 2022 by Sajid Ali

Processing charges (Hdfc Home Loans) ^Open

HDFC Home loans has approached me for a top up loan on my current EMI and they have charged processing fees of **** without processing the top up Loan which they had promised and wasted my time in following up with them which effected my CIBIL ...

Oct 03, 2022 by Aditya Baggi

Did not get my winning as well as my own money (Betway online betting) ^Open

I had made a withdrawal on ** th of September and I usually get it in * to * days but this time it gets * days and more but I still did not get my money and they also not telling the reason behind the delay and also their support is not answeri...

Oct 01, 2022 by Shivam kumar

Money not received from astropay (Astropay ) ^Open

I had deposited **,*** thrice and *,*** once which has been debited from my account to the astropay merchant but the transactions remain cancelled on astropay and did not show on my astropay wallet. It’s been three days of constantly mailing ...

Oct 01, 2022 by Rishaad

ZestMoney is failed to Refund amount (ZestMoney) ^Open

i booked flight tickets on gobibo on **th September **** and used zestMoney as pay later wallet to pay the amount . So after payment completion I got mail from Goibio stating that because of bad server tickets got cancelled and *** amount will ...

Oct 01, 2022 by Rushabh Sanjaykumar Shrishrimal

Due Refund not received (Dhani Loans and Servies Ltd ) ^Open

Sirs, On ** June ****, I placed an order for eight Nos. of Knorr soup vide Dhani Order ID EP *******. A mobile screenshot showing the order is attached – A. And for these ordered items, I paid the required amount of Rs.*** through my cred...

Sep 26, 2022 by George Thomas

LOAN AMOUNT PAID BUT THEY DO NOT UPDATED IN CIBIL (Jalan Chemical Industries Pvt Ltd mpokket) ^Open

I PAID AMOUNT **** IN MPOKETT ON NOVMBER **,**** , BUT STILL THEY DO NOT UPDATED IN CIBIL...

Sep 26, 2022 by JAYAKUMAR ALLADI

Paid loan with higher interest but still showing overdue in cibil (Dhani app indiabull credit line app) ^Open

I took personal loan from dhani in emergency situation and paid them with high interest * months ago but still it’s showing overdue of Rs **** and they didn’t close the other loans in cibil which I took from them it’s badly effecting my ...

Sep 26, 2022 by Sk Wasim Akram

Deposit rejected although money debited (Coindcx) ^Closed

On **rd MAY i have deposited **** rs using standard bank transfer, money debited from my account but still not credited. On june * **** they rejected saying bank has declined this transaction but when i mailed the bank they say amount is al...

Jun 06, 2021 by Jecky Rana

Locked out of account (Wazirx exchange) ^Closed

I lost my authenticator codes for * factor authentication to login to WazirX. Since I didnt have the recovery codes I raised a ticket as suggested in their support page https://support.wazirx.com/hc/en-us/articles/************-Two-Factor-Authen...

Jun 02, 2021 by Santosh Pallav Sahu

Amount not processed (Wazirx) ^Closed

The Amount Had Been Withdrawed But According To Company Process It Will Refelect Within ** Hr .But Its Been * days The Amount Had Not Been Processed.Whenever i Sent A Enquiry Email They Are Just Give The A Same Copy Paste Answer. Their Enquirie...

May 30, 2021 by Eldhobasil parackal

Stuck Deposit (Coindcx) ^Closed

Hi , I've made a deposit of *.* lakh using imps. **-**-**** MOBILE BANKING MMT/IMPS/***********/*****/NEBLIOTEC/HDFC******* *,**,***.** It's been * days still i haven't got any reply from them. I raised a ticket and mailed them ** tim...

May 25, 2021 by Manish Reddy

Wazir X shiba inu listing price (Wazir X) ^Closed

Wazir X listed shiba inu coin price at way above the capability of token to be listed upon, making matters worse . They should be initiating funds of the traders who lost money because of their mistake. its simple you make the mistake and you p...

May 17, 2021 by Abhishek Kumar

Olx seller fooled me (Olx and GPay) ^Closed

I saw an ad on olx of an old iphone X with a small crack at the top end. The seller was named Sabir and he seemed legit and he showed me the bill and pictures and videos of phone. He agreed to me that I pay half now and half after I get the cou...

May 17, 2021 by Geswin Babu

Fake trade information of SHIBA inu coin (Wazirx) ^Closed

WazirX lauched a coin SHIBA INU. The lauched price of coin was much Higher(*.* Rs/Coin) than its actual price which was never Its Price Till Date. I ordered the coin at *.* Rs Per Coin Of Worth Rs ****** and @*.*rs Per Coin Worth Rs ******. ...

May 15, 2021 by ADITYA

Amount debited in my account but not credited to wazirx account (Wazirx) ^Closed

# I have added ****/- first to the account on *th May **** which is not showing in the wazirx account and after that I have added ***/- it has reverted back to my bank account after **hours but the first transaction which I have made is succe...

May 15, 2021 by Santhoshi

Retrieve misplaced USDT funds from to (Wazirx exchange) ^Closed

I was depositing *** USDT from my trust wallet account to wazirx wallet. I wasnt aware of the token being of a different network type in wazirx (erc **) and trust wallet doesnt ask for a network type before transferring. I raised a ticket (* Ma...

May 15, 2021 by Nikhil Deepak Acquilla

Illegal Price listing on Wazirx (Wazirx) ^Closed

bought Rs ****** worth of Shib coins at *.* rs. The coin was never at that price. Wazir then gave me ***** rs. Which I again put in the market at a price of *.**. which again was never the price. The highest the price of the token was on the da...

May 15, 2021 by Brendon Edmonds

Mobile recharge failed Refund recharged amount (Pasfar Technologies PvtBangalore KAIN ) ^Closed

I tried to recharge my mobile though Pasfar Technology, which failed. I request you to refund my amount of Rs.***. The bank details are as following, (Evidence) Dear Customer, Your account no ending with ****** is debited with INR ***.** ...

May 05, 2021 by Nitin Nerlekar

Fraud stock market advisory services (Money Makes Money) ^Closed

Sumit jagtap runs an advisory named money makes money. First time i took advisory by paying *k per month in **** and suffered loss. This year *nd time i paid **k per month and *rd time paid **k per month and suffered loss. None of his shared ti...

May 05, 2021 by Vivek Waman Masalkhamb

Fraud Incorrect Maturity proceeds on FD ICICI Bank (ICICI Bank Limited ) ^Closed

I have a savings bank account with ICICI Bank, Kolkata, Burrabazar Branch with account number ************. I have invested in fixed deposit in bank as per deposit advise (FD Number ************) to be matured on ** Apr **** without auto renewa...

May 02, 2021 by Gaurav Barman

Money not credited (Zebpay Awlencan Innovations) ^Closed

Deposited amont(*****rs) in zebpay account. But due to some reasons they told me they are refund. And not it's has been more than * days, still I didn't receive my money....

Apr 24, 2021 by Ritesh Hemant Deo

Transaction not completed (Dhani) ^Closed

I did a wallet to bank transfer but still it's not credited ...

Apr 24, 2021 by Akshay Sreenivasan

Transferred money not credited to my wallet (Zebpay Awlencan Innovations) ^Closed

I transferred Rs **,*** through IMPS from my registered account at Zebpay to their CBI account on April *th ****. Till now, the money is not reflecting in my Zebpay wallet. I have raised a complaint with them, and they asked me for details and ...

Apr 20, 2021 by Victor Eveleens

Deposit amount not reflecting in my zebpay wallet (Zebpay cryptocurrency exchanges) ^Closed

I had invested total of **,*** in zebpay account one time ***** and another time *****. It has been more than * days the amount is not reflecting in my zebpay wallet. I tried reaching the company people in all possible ways. There is no respons...

Apr 19, 2021 by Sai Manohar B

Money blocked in tmw wallet not even able to login (Tmw Fintech Private Limited) ^Closed

I had around **** INR in my wallet. i am not even able to login to the app. the customer care number doesnt work. my money is stuck i dont know what to do ...

Apr 16, 2021 by Amit Vishnani

Deduct money Rs 2950 my personal account (Dhani) ^Closed

Deduct my Rs.****/- in my personal bank account whithout my permission...

Apr 09, 2021 by Nilesh Changdev Natkar

Charging me for not taken zip loan (Mobikwik) ^Closed

I have been receiving calls and reminders to pay ₹*** to Mobikwik, they are saying some loan amount is overdue - the last transaction I had through Mobikwik was in June **** and it was a successful transaction.. Now suddenly I have this me...

Apr 09, 2021 by Derrick DSouza