File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Bank Fraudulent Transaction (ICICI Bank Limited ) ^Open

*) In the month of November **** between ** & **, I have fraudulent transactions in my ICICI Bank Savings account for Rs. ****(***,**,***,****,***,***). Transaction remarks denote that it is happened from google play. Raised an Incident approac...

Jan 07, 2020 by Nagendra Kumar Battiprolu

Google Pay Transaction Issue (Google Pay on line Payment mode ) ^Open

I have made on online payment using Google pay app for **** rupees on Dec **, Money got deducted from my account and not reflected in receivers account, I have raised on dispute through G Pay app and followed up over the phone still no resoluti...

Jan 05, 2020 by IRFAN BASHA

My personal contact synced and contacted (Quick credit) ^Open

I had taken loan from an app called Quick credit. I have used it few times. This time my salary was not created and hence it took me a month to repay them but I had informed them and was also trying to manage the amount any how but failed. Day ...

Dec 31, 2019 by Rahul sagar

RBL CREDIT CARD Credit Card Payment not updated (RBL Bank) ^Open

I have transferred the RBL credit card amount of ***** from SBI Credit Card using Balance Transfer to RBL Credit Card. SBI Credit Card Team provided a cheque to send the balance to RBL Credit Card. Since* Month, I am sending the Cheque ...

Dec 31, 2019 by MULUKURI LALITH KUMAR

Not refunded after air ticket cancellation (PayTM) ^Open

Dear concerns, I would like to keep this matter in front of you regarding the refund of my cancellation air ticket on PAYTM since * months ago. I have purchased a ticket on PAYTM bu Air asia from Hyderabad to Kolkata, as my schedule delayed i h...

Dec 30, 2019 by Mohammed Faraazuddin

Home loan not credited (IndusInd Bank) ^Open

My self Surendra, I have applied for a home loan from IndusInd bank FEB-****, and it was rejected in AUG-**** due to no "Land conversion letter". After that, I have asked to return my original documents but the bank manager said that "Okay si...

Dec 29, 2019 by YENUGA SURENDRA REDDY

Haven t got my refund for the bus cancellation (PayTM) ^Open

Hello Sir, This is regarding the cancellation and refund of the bus ticket which done on *th Oct **** from Paytm. Bus details (Anand Travels, Journey- Banglore to Pune, PNR Number:-*********). This is too much... It's been ** days now, I...

Dec 17, 2019 by Chetan Ashok Shelke

Fraudulent activities done by not providing interest on FD (Axis Bank) ^Open

My complaint is related to Axis bank. I was an FD with Axis bank Morbi branch since **.**.**** with account no. ***************. It was in auto renewal mode and renew automatically by the bank at the time of maturity. But in the year **** it w...

Dec 16, 2019 by Samir toprani

Paytm Not intiating refund (PayTM) ^Open

I have ordered fast tag on **th November - Order Number -********** and when Paytm couldn't delivered order for ** days then I have asked them to cancel order and they have also confirmed on twitter that order is cancelled, Where as App was sho...

Dec 16, 2019 by Ratandeep Lakhera

Unauthorized Paytm Transaction (PayTM) ^Open

Today on **-**-**** **:**, I received an SMS from paytm that my paytm wallet is deducted by Rs **** and the money is sent to a mobile number. The transaction was an unauthorized transaction. I have never made this transaction. Paytm illega...

Dec 14, 2019 by Bhanu Gupta

Milkbasket not refunding my Wallet money (Milkbasket) ^Open

It has been more than a month since I closed my milkbasket account and asked them to refund my money. I have mailed them, told them on app, on calls, yet they are not refunding my money and harassing me. It has caused me mental agony and ...

Dec 14, 2019 by Divyam Gupta

FIXED DEPOSIT ISSUE (Axis Bank) ^Open

I have FD with axis bank with auto renewal mode. But in the year ****, it was not renewed by bank nor the amount be credited in my account. I have compliant to Axis bank so many times but no any kind of response given till date. Kindly held ...

Dec 14, 2019 by Samir toprani

Refund not received for cancelled flight ticket (PayTM) ^Open

I had booked a Jet Airways flight ticket using Paytm on *th March **** for my wife. On the same day and flight, i had booked another ticket directly from Jet Airways for myself. The flight and the ticket was cancelled by airline. Jet Airwa...

Dec 12, 2019 by Vaibhav Goel

Return on Investment and Capital cheating (Assured Capital Services Chennai) ^Open

Sir. I have invested my hard-earned money a sum of Rs *****. Return on investment basis within a period of *** working days. I have started it on **.**.**** with the assured capital services, Chennai. The company provided me a lending member ...

Dec 11, 2019 by K S Syed Mohideen

Expenses and mental tension caused by Reliance Ada (Reliance Ada Group Enterprises Private Limited) ^Open

I had a Deutche bank credit card ** years ago. There was a fraudulent transaction after I left India and was not in India for the past * years and now to my surprise, Deutche bank did not resolve that issue, instead, handed over the credit card...

Dec 02, 2019 by Surya chundru

Unauthorized deductions from account (State Bank of India ) ^Open

This is bring to your kind notice that SBI deduct Rs ***/- from my SB account No. *********** by ** times under narration of Bajaj Finserv txn. failure charges. when I contact Bajaj Finance regarding these deductions that there are no due aga...

Dec 02, 2019 by Lakhwinder kaur

ISA Account Not Opened (Hdfc Bank) ^Open

Hi, I am Ravi Krishna Buddi, I am an NRI customer of HDFC bank. As I am much interested in investing in the mutual funds I contacted the HDFC Bank Chandanagar branch in Hyderabad, to open the ISA account I send them the required documents to th...

Nov 28, 2019 by Ravi Krishna Buddi

Wrongly Adjusted Amount from EMI (HDFC Ltd) ^Open

*. My HDFC Home loan A/c No is on the name of self *. Pl ref to my mails to the customer care regarding outstanding balance against my account. *. It is reflected that there is payment difference between payment due and pay...

Nov 26, 2019 by Siddharth Sharma

High Processing fee charges (RBL Bank) ^Open

Charging higher rate of Interest/service charges /Excess Billing Grievance Details This complaint is in continuous with earlier grievance ******* with National Consumer Helpline. As I didn?t received satisfactory response from RBL bank. It is ...

Nov 24, 2019 by Shiva Shankar L

Threatening calls received from Axis bank credit card after closing the account in 2010 (Axis Bank Credit Card) ^Open

Respected Sir, I am Robert John. My mobile number is xxxxxxxxxx. Also I am using a JIO number because of network issues. Long back in the year **** I had used a credit card from the Axis bank. Also I settled and closed the account in ****...

Nov 13, 2019 by Robert John

Amount debited from the account (Airtel bank) ^Closed

I have an account with the bank. On date *rd April **** approx *:** evening I was adding money with my SBI debit card ending with ****. The money was deducted from my SBI debit but not credited to my account. I contacted airtel customer care an...

Apr 17, 2019 by SURENDRA RAUT

Amount not refunded and not able to resolve the query (PayTM) ^Closed

I ordered the electric kettle from paytm and received damaged kettle. I applied for return and informed the same on customer care number. But without any pickup, they cancelled my request and when I called them they asked me to keep patience. T...

Apr 17, 2019 by Bhawana

Not closing the saving account (Hdfc Bank) ^Closed

I opened a salary account and settled its credit card with the amount to be paid with a request for closing the account. The account number is **************. When I joined a new company they said that a new account will be opened in HDFC only ...

Apr 17, 2019 by Rajeev Kumar Ranjan

Fraud done with me (Bank Mitra Foundation) ^Closed

Sbi bank Csp provide karne wali company ke naam par ***** Rs liya. Aur csp provide nahi kiya. Aur paisa mang rahaa hai. Please help me. ...

Apr 16, 2019 by Sushil Kumar Yadav

Recharge money not refunded (Airtell and ICICI) ^Closed

I had done recharge for *** for my Airtel prepaid mobile no. on *th March ****. Money has been deducted from my account on that day but recharge has not been done on respective mobile no. I have taken follow up with my bank (ICICI Bank) and Ai...

Apr 16, 2019 by Pratibha Wadkar

Account suddenly removed from database (PayTM) ^Closed

Since * days I have forwarded my complaint to paytm nobody is responding. My paytm account is suddenly not accessible. I had added money in my paytm wallet and after half an hour I was trying to update my display name. Suddenly, account got log...

Apr 15, 2019 by Bhaumik Ujwalkumar Desai

Amount not credited (Phonepe) ^Closed

I transferred Rs **** from Canara Bank to Karnataka Vikas Grameen bank through phonepe. The amount debited from Canara bank but amount not credited to KVGB. I waited * working days but no repose from phonepe. I am unsatisfied with phonepe servi...

Apr 14, 2019 by Ambrish

Account not closed since 5 months (State Bank Of India ) ^Closed

Myself trader from Sedam had applied for account closing due to my father's death. I submitted an application on Dec **th ****. Till date, it's not closed. Bank people are neglecting like anything. *.** lakhs balance is there in its current acc...

Apr 12, 2019 by Siddharth Mannally

Amount not refunded (Sbi And Phonepe) ^Closed

I have transferred Rs ****/- on dated **/**/**** to my wife account through Phonepe Apps (UPI). The transaction was failed but the amount is debited from my account. I am talking to Phonepe Apps and SBI customer care but not the good answer of...

Apr 11, 2019 by Sapan Joyoti Roy

Regard payment (Sbi Bank) ^Closed

I am transfer *lacs rs on dated ** April **** threw imps SBI to hdfc. Status shown failed. After this I am complaint regards this and visit home branch several time but till date I have not positive response. And my fund not to credit in acount...

May 28, 2018 by Parveen singh