File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

EMI option required for credit card payment (RBL bank credit card) ^Open

Sir, I am having credit card of RBL bank and my outstanding amount is *****/-. Due to COVID** lockdown i have lost my job and didn't get salary from April **** onward. Now i am not in situation to pay outstanding amount to bank as i am only pe...

Jul 16, 2020 by Anuj Yadav

HDFC treating Customers as waste items and not abiding the terms and conditions (Hdfc Bank) ^Open

I have raised a case with HDFC bank * months ago. I have raised for two different queries one is on getting a waiver for the extra credit card charges which I haven't got yet completely and I'm requesting repeatedly to consider and waive off be...

Jul 16, 2020 by Senthur Murugan R

SBI Credit card Fake Bill (Sbi Cards & Payments Service Private Limited) ^Open

As I have already closed my account of this credit card. But from last * Yrs they are showing bills and repeated asking by sms/phone to deposit the same bill. ...

Jul 15, 2020 by Krishnat Suryawanshi

Pass book not received from long time by Bank Bank of Baroda (Banking System) ^Open

My mother is open a saving account in Bank of Baroda dtd on**.**.****(Shahabad Branch) Distt Kurukshetra but till time we have not recd my pass book.I visited bank with my mother many times but no any positive response given by bank.I am very f...

Jul 15, 2020 by narender singh

Release of Fixed Deposits money from Sahara Credit Cooperative Society Limited (Sahara Credit Cooperative Society Limited) ^Open

On behalf of my mother and late father submitting this request. Release of Fixed Deposits money from Sahara Credit Co-operative Society Limited Respected Sir, I along with my husband had invested Rs. **,**,***/- In Sahara Credit Co-operative...

Jul 15, 2020 by Nirmala Agrawal

Unauthorised charges on Credit card (State Bank Of India ) ^Open

This is to bring into your notice with regards to the glitch in the incomplete payment of SBI ELITE CREDIT CARD. Please find the below cover statement and explanation for the payment of credit amount which we have not paid and why we have not p...

Jul 15, 2020 by P.Lasitha

Maturity amount not paying (Sahara credit coop society ltd branch code 6304 ) ^Open

I am Mallikharjuna Rao, With trust in the Sahara, I am investing in different schemes from last ** years. I have invested in Sahara E.Shine and A. Select. I expected the sum amount on maturity date in ****, but due to demonetization, I had to r...

Jul 15, 2020 by Mallikharjuna Rao

Incorrect charges deducted from paytm fastag (PayTM) ^Open

I had travelled from Pune to Goa on **th June paying the proper toll charges. Still I got an query regarding incorrect toll deduction and asked me to submit car RC book which I did on the next day. Still they went ahead and deducted the said ch...

Jul 14, 2020 by Pankaj Arsekar

About personal loan (Sky blue finance private limited company) ^Open

My name is Kshiradhar kumura l also applied personal loan in sky blue finance private limited company * months ago,all types of fees amount I paid which was demand this company but they were not give me loan and not refund my amount,so I honest...

Jul 14, 2020 by Kshiradhar kumura

Without taking service SBI card is charging me for cradit card (Sbi Cards ) ^Open

I have applied for a credit card of sbi. But without they sending me my card they start billing for that card. After so many mail they are not ready to settle the bill and continue charging me....

Jul 14, 2020 by Sushil Kumar

ZestMoney scam (ZestMoney) ^Open

No* online fraud ever I'm kavinraj I'm using ZestMoney money **** when I'm completing the ZestMoney app sign up it shows nach mandate fill it & digital signed after completing it it created some loan ID & a urbanlader voucher for ****.. U have...

Jul 13, 2020 by A. Kavinraj

Mpokket is cheating (Mpokket Loan Application) ^Open

I had taken a loan of rs*** from this application but i didn't have money to repay it. They have increased the repaying loan amount on their own according to their wish. They are forcing me to pay a much bigger amount. And now they are calling...

Jul 12, 2020 by Shaifali Chauhan

Online Amount Transfer (Bank of India) ^Open

Amount transfer to incorrect account number....

Jul 12, 2020 by Shib Prakash Singh

Paytm incomplete Order Delivery (PayTM) ^Open

I order a Combo for Wireless Mouse & Keyboard of Zebronics from Paytm. But I didnt got Nano Receiver from Paytm. I have pics of packaging. It was not tempered, but may be seller forget to place the nano receiver within the package. Please as...

Jul 11, 2020 by Gaurav Khiwasara

Fraud in Paytm Wallet (PayTM) ^Open

Hi, Today morning when I have checked my SMS then I come to know that around *.** AM there were two transactions was done from my Paytm wallet which is for amount **** Rs and *** rs.... I havent any idea for these transactions. I have never sh...

Jul 11, 2020 by Saurabh Agrawal

Closing of SBI card (Sbi) ^Open

I several time contact to customer care of SBI credit card bu they did not response by saying that the server down ...

Jul 11, 2020 by Tapan Kumar Das

Unauthorised withdrawal from bank account (State Bank of India ) ^Open

Respected sir, I have lodged a complaint on **th may **** regarding unauthorised withdrawal from my account from **th may to **th may.My account was not seeded with my mobile no. after so many application it shows ignorance of sbi employees to...

Jul 11, 2020 by Ruli chand

Fraud Alert (Jindal Finance Company) ^Open

Yesterday I applied for a loan through 'Finance Phases' and an executive of Jindal finance called me to collect documents and told will update by Today. Today I got a call and message from 'Rajat Mehta' stating that loan is approved and shared ...

Jul 11, 2020 by Muhammad Sabith

HDFC BANK fraud loan money disbursement (Hdfc Bank) ^Open

BANK And realestate agents loot customers for their delays in the construction on the name of PRE-EMI I had complaint this to HDFC BANK and they say it is in their norms to release any payment that they like to the builder, such that the cu...

Jul 11, 2020 by Pravin Kumar

Money Stuck with Zebpay application (Zebpay) ^Open

Hi, I invested my money in Zebpay about a year ago. The application cryptocurrency iostoken was then discontinued by RBI and afterwards I was unable to get that money out. I have requested abd contacted zebpay many times but they are not sugge...

Jul 11, 2020 by Vikramjit Singh

SBI Credit card charges (Sbi Credit Card) ^Closed

I have got the call from SBI team regarding the credit card and confirmed its a life time free credit card which they are offering me. But later when i have got a confirmation call from team they said its chargeable yearly with ***rs. Then i de...

Apr 13, 2020 by Lalitha

Harassing for Emi in the time of lockdown (Onemi Technology solutions pvt ltd) ^Closed

Well ive took a loan basically a revolving credit for ** days period my due date was **th march but due to nationwide lockdown i couldn't pay this emi and i am recieving harrasment calls from the company and they even calling my family members ...

Apr 12, 2020 by Yamin Lamba

Money deducted (Mobikwik) ^Closed

**********.my nme is Govardhan.on April * th ****.i hav done transaction of *** twice.totaly ***.both those transactions wer unsuccessful and mony deducted.its been more than ** hours and I didn't get my money back.rr number/************,******...

Apr 06, 2020 by Govardhan

I had made a payment and all amounts were deducted from my paytm account but don t get any confirmat (Amazon Pay Through Payu Commence ) ^Closed

I had made my payment rs **** to amazon through payU commence from my paytm wallet at approx *:** am on *:*:**** to order a mobile phone. I have all details like (order id:***********,collected from paytm message file,payment id:*********,refe...

Apr 06, 2020 by Amit Kumar laha

I had made a payment respect my orderbut i don t get any message (Amazon pay through payU commence ) ^Closed

I have made a payment in Amazon (if you want I can take my evidence) Through payU commence to order my mobile phone with rs ****.I have referral code and payment I'd.But I don't get any confirmation message respect my order. I am worried. I had...

Apr 05, 2020 by Amit Kumar laha

Bill payment showing pending status (Mobikwik) ^Closed

I have paid my credit card bill through mobikwik on *st April **** ,the amount got deducted from my savings account but from mobikwik it still showing pending status, I have asking this in mobikwik help from last *dats ,I have not received any ...

Apr 03, 2020 by Pavan_kumar

Reliance finance limited (Reliance Finance Limited) ^Closed

They provide loan and i fill the foam and they they ask for processing fees i paid them **** rupee and they said me on whats app you have to pay **** more for as security deposit and the. I said i am not paying you you refund my money they sai...

Apr 03, 2020 by Dhruv lamba

Standard Chartered Credit Card Online Fraud Bank shared customer s card details and made him liable (Standard Chartered Bank) ^Closed

Bank Name: Standard Chartered Transaction Date & Time: ** January ****, approx. *:** PM Transaction Amount: USD ***.** Transaction ID (given by Standard Chartered Bank): *********** As soon as I got the message on my mobile that a transact...

Apr 01, 2020 by Amit Kumar

Credit card Bill s not paid (Mobikiwik) ^Closed

Team, I have paid ** credit card Bills money also deducted and but credit card Bills not paid. My money of ***** rs Stucked in this wallet. They are not giving impotatat on this. I think they are not able to give the services. Ca...

Mar 16, 2020 by Mukesh Padhiyar

Wrong and duplicate product delivered (Maitri electronics Mumbai) ^Closed

I have been by a a OLX seller. I ordered oneplus * pro second hand mobile but he delivered duplicate Samsung s*. Now he is not receiving my calls. please... help...

Mar 06, 2020 by Vijya DS

About excess ecs and other unnecessary charge (Tvs Credit Services Limited) ^Closed

This is my loan Agreement number BR****TW*******. i have completed my **months loan tenure on *feb ****. then why after completing my tenure yesterday my account got debited * times Rs.***×*= Rs.***. and in your tvs credit service app also you...

Mar 05, 2020 by Dishant Kumar

ATM machine se cash na Milne ke sambandh me (Corporation Bank) ^Closed

Sir corporation Bank ke debit card se ** January ko pnb ki ATM machine se cash nikalte time jab machine cash count karte samaye machine band ho gai aur cash nhi Mila Maine corporation Bank me complent Kar Diya lekin pnb be complent riject Kar ...

Mar 03, 2020 by Munendra Gangwar

Asking money to resolve cibil data but i have already paid all the amount 7 8 month back (Creditmantri Finserve Private Limited) ^Closed

Asking money to resolve cibil dta but i have already paid all the amount * - * month back. In other cibil check portal they are showing everything is okay, But Creditmantri portal it is still showing * accounts which are not belongs to me....

Feb 26, 2020 by Amit Kumar

Lapse of HDFC bank led to fraud (HDFC credit card) ^Closed

This is related to a fraud transaction that happened on my credit card ending ****. I stopped using my credit card in ****, however my card was still active. I moved to the US in Sept **** and did not use my card at all for a year. The card was...

Feb 25, 2020 by Riya Sebastian

Money deducted from bank account but recharge not done (mobiwik) ^Closed

I recharged the airtel mobile no. through the mobiwik firstly transaction processed & money deducted from bank detail but no detail & recharge is processed. No detail of this transaction is shown in app...

Feb 18, 2020 by Unnati shah

CREDIT CARD BLOCKED WITHOUT PRIOR INFORMATION, BILL SENT, NOT ABLE TO REACH CUSTOMER CARE (IndusInd Bank) ^Closed

My indusind credit card was blocked without prior information to me, i was embarrassed in shopping mall, the bank cannot give satisfied reply to my queries, they said card blocked due to internal policy, now they are send me bills however card...

Feb 08, 2020 by Agnik Banerjee

Credit card misused (Sbi Credit Card) ^Closed

Hi Consumer care, I request you to Lodge the complaint as below. I have been provided a credit card ending ****.. The card was misused by someone on the dates with different location as below. **/**/**** - SBI Aravakurichi ATM **/*...

Feb 08, 2020 by Mohankumar Ramakrishnan

Airtek FAST TAG not recieved (Airtel bank) ^Closed

Airtel Payment Bank on Jan, ****. Bought fast tag through airtel payment bank on **/**/****. I was told on **/**/**** that i will recieve the fasttag in ** days. Even after repeatedly calling customer care i have yet not received the fast tag ...

Feb 07, 2020 by Arun kumar

Unable to convert transaction into EMIs (Sbi Credit Card) ^Closed

Regarding SBI Credit card My friend has taken your credit card and after few months when his outstanding was gone high he tried to call your customer care multiple times ( we have proof ) but your customer are dept did not help him to conve...

Feb 05, 2020 by Bikash kumar Sharma

HDFC bank stole my money (Hdfc Bank) ^Closed

On Sept **th, I got a notification from HDFC about Rs. *,**,*** deducted toward Amazon. I immediately reported this as a fraudulent transaction. I also got Amazon's confirmation stating that no transaction has occurred. But HDFC refused to act ...

Jan 26, 2020 by Riya Sebastian