File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Withdrawal not credit in my account (Ballebaazi.com) ^Open

I withdraw money **** rupees on * of July in my bank account. On * of July, BalleBaazi show amount is credited in the account but actually, the amount is not credit in my account. I am sending you my account statement check its money is not cre...

Aug 02, 2019 by Amit Kumar

Money not refunded (PayTM) ^Open

On **/**/**** at *:** pm, when I was paying the electricity bill of avvnl then the transaction has been failed but paytm has deducted of *****/- from my debit card. I have talked many time from paytm customer care but still did not give any res...

Aug 02, 2019 by MOHAMMED RAFIQUE

Transaction get failure (Karnataka Bank) ^Open

On *st April I transferred Rs **** to a person holding an account at Indian bank Girinagar branch from Karnataka bank Ujire branch, using kbl mobile plus app from Karnataka bank to Indian bank. Till now it not reached them nor refunded. I comp...

Aug 01, 2019 by Navaneetha rao k

Amount deducted from my account but not credit to receiver account (Sbi Bank) ^Open

I did one transaction with Phonepe on * Jan ****. The amount is deducted from my account but till date amount not credited to receiver account. I raise a ticket on Phonepe then they suggest me visit my bank. I visited my branch and raise the co...

Aug 01, 2019 by Chandrakant dhumal

Bank shared my card information and password with third party without my acknowledgement (icici bank) ^Open

One assist which is the third party for insurance they called me and asked me to buy there plan. I said yes that time but later decided not to go with the plan and as I have not made any payment so I was not bothered about there plan. I have no...

Jul 31, 2019 by ALOK PATHAK

PayTm gift voucher (PayTM) ^Open

I was trying to make payment to shuttle app by adding money to my PAYTM wallet. While doing so I checked that the money was not added to my wallet instead a gift voucher of equal amount has been issued which I can’t use until I get my KYC com...

Jul 31, 2019 by Karan Sehdev

Someone cheated money by fraud details and reason and money cheated through banking channel (ICICI and AXIS Bank) ^Open

Payment transferred to a fraudulent client of ICICI Bank and AXIS Bank and in spite, money has put a lien on their respective account after filing a case in cybercrime department, Mohali (Punjab) and after requesting from my Bank Kotak Mahindra...

Jul 29, 2019 by ROHIT GROVER

Illegal transactions did (spiderlink.in) ^Open

They charge extra for the plans provided without any bills. They knowingly do not provide the option of online payment. Please help....

Jul 23, 2019 by Ravi Choudhary

Money debited but not credited to beneficiary (Google Pay) ^Open

Have paid an EMI payment ****/- to the lender on **th July ****. But until now the payment not been credited to the lender. Have taken relentless following up with the customer care team, but none of them has shown any interest in resolving the...

Jul 22, 2019 by Syed Sajad

Fake cash back offer (Amazon Pay) ^Open

I had ordered domino pizza using amazon pay after collecting offer of cashback. I received zero cashback after ordering shit pizzas with 623....

Jul 22, 2019 by Prabhat

Card blocked by SBI (Sbi Bank) ^Open

I have tried to make a transaction on *th July through SBI credit card. They declined my transaction and blocked my card temporarily. Received a message stated that if you made this transaction please confirm by sending a message on the given n...

Jul 22, 2019 by Nishu Maheshwari

Payment deduction after paid bill (Kotak Bank Credit Card ) ^Open

I use the Kotak bank credit card. I paid my bill * July **** on the payment date in the morning. But Kotak bank application failed to recognise customer bill paid or not resultant they charged me *** Rs fees and GST amount ***.** in the afterno...

Jul 22, 2019 by Yatendra Saini

Information leak through BHIM UPI and unauthorised transaction from my bank account (Bhim App) ^Open

On **/**/** at morning **:** am someone the unknown person has taken Rs ****/- out of my bank account through BHIM UPI without my permission and knowledge due to the carelessness of BHIM UPI they leak my bank details to someone. I have some det...

Jul 21, 2019 by ARVIND KUMAR

Beneficiary has not received the amount yet (TRUECALLER PAY) ^Open

My transaction is successful but the beneficiary has not received the amount yet. Please help....

Jul 19, 2019 by Pradeep singh

Request close and block my credit card of RBL credit card (RBL Super Card) ^Open

I am very tired now, due to continues to write complaints and contact RBL bank at the number given. Still didn't RBL bank close my credit card....

Jul 18, 2019 by Prashant Shirbhate

रिचार्ज कराया था पैसे काट लिए है पर पैसे आये नही (TRUECALLER PAY) ^Open

...

Jul 18, 2019 by Pradeep singh

Bill payment pending for past 27 hrs (Phonepe) ^Open

I had made a transaction of Rs. **** for tneb through Phonepe app on ** of July ****. It says pending and called they said the biller is not acceptable so please wait for ** hrs and I waited. Then I called them back and they said the same and a...

Jul 18, 2019 by Kenneth Nithish

Atm fraud done (Punjab National Bank) ^Open

On **/**/****, a message was received that an amount of Rs. ****/- deducted by my SB account (PNB Barakambha Road). It is stated that someone else has done fraud with my SB account and withdrew an amount of Rs. ****/- at a place Safdarjung Encl...

Jul 18, 2019 by MUKUL DEV

A false voucher has been issued by Paytm (PayTM) ^Open

I have purchased a Big Bazar voucher of Rs. *****.** from Paytm in the month of Jan'**. There have issued a voucher of Rs.*****.** in my Paytm account but when I went to redeem the same voucher it is showing invalid and already redeemed. Then I...

Jul 18, 2019 by MDIMTIAZ AHMED KHAN

Union bank money fraud (Union Bank) ^Open

Whoever it may concern. I have made an online transaction via an app called BHIM on *st or *nd of October **** of amount **** from my union bank (Munshipulia branch) to bank of Maharashtra both are Lucknow branches but since then the money has ...

Jul 18, 2019 by Abhishek Shukla