File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Amazon Pay ICICI Credit card (icici bank amazon in) ^Open

Credit card due was on *st May which is Rs.*****.**.and paid the same on **th.May **.There are few transaction done after first statement received.Around Rs.*.** Lakhs are transactioned on **/**/****.In the *nd statement received on **th.May **...

May 13, 2022 by K.P.SHANMUKHAM

Arrange of all sahara pending payments (Sahara credit cooperative society Sahara india bhawan 1 kapoorthala complex Aliganj Lucknow) ^Open

Sub:- Arrange of all sahara pending payments. Sir, I am Sonali kundu.I have suppose to get my money after maturity on Sep****. But company forced me deposit money for another * years. Now maturity is over o...

May 10, 2022 by Sonali kundu

Chit fund company has cheated me (Dinesh Karthik Chits Private Limited) ^Open

Hi Voxya team, I have been hearing Voxya and you are doing a great job. You make the skewed people straight and help the people who are in the need. I cannot resist to applaud you for that. I never thought I will get into a situation where...

May 09, 2022 by Dada Khalandhar

Fraudulent transactions on mobikwik zip wallet account 9167288637 (Mobikwik) ^Open

Sir, This is to inform you that there had been three fraudulent transactions on my Mobikwik Zip Wallet account ********** on **.**.****. These transactions were not done by me and are unauthorized transactions. The details of transactions are a...

May 08, 2022 by Kshitij Jha

Money fraud by Reliance finance pvt ltd (reliance finance pvt ltd) ^Open

Money fraud: Reliance finance pvt ltd named company fraud with me for personal loan purpose. This company fraud with me and i lost rs **,***/...

May 05, 2022 by CHANDRASHEKARA KR

Unjustified charges levied against property loan (Piramal Housing Finance) ^Open

I have taken loan against property from DHFL in ****. Now i have to foreclose the loan but now Piramal(earlier DHFL) had levied *% penalty on my outstanding amount , which is not even mentioned in my sanction letter. Now they are blackmailing ...

Apr 30, 2022 by Ashwani Kataria

AUCTION OF GOLD WITHOUT NOTICE (Manappuram finance ltd ) ^Open

I HAVE TAKEN GOLD LOAN OF Rs *****/-(WEIGHT OF GOLD **GMS) FROM MANAPPURAM FINANCE LTD ON **/**/****,WHEN I APROACHED THEM FOR THE RELEASE OF MY GOLD THEY SAYING IT WAS AUCTIONED I HAVE NOT RECEIVED ANY NOTICE REGARDING THE AUCTION. HOW CAN THE...

Apr 28, 2022 by SRINIVAS MALTHUMKAR

Refund of Invested Amount (Humara India credit cooperative society limited) ^Open

With due respect, I would like to say I have some life earned investment in Humara India Credit Cooperative Society Limited with Society Regn. No. MSCS/CR/***/**** on **.**.****, which was matured in **.**.****, details of investment is given a...

Apr 27, 2022 by RAVI KUMAR

Refund Request Denied (Bharatpe Merchant) ^Open

Dear Sir/Ma'am, My days in Delhi is getting over and therefore I have started selling things in my room including fridge, furniture, etc. One such item is a wooden centre table. I placed an Ad in OLX and received a request for buying the ite...

Apr 27, 2022 by Kukukik Narah

Money laundering by fraud loan (IndusInd Bank) ^Open

Illegally use my account for loan and insurance and betrayed me in the name of recurring deposit.I have lodged complaint to all level of INDUSIND BANK as high up to the Nodal Officer and then to Banking Ombudsman, but I didn't receive proper re...

Apr 26, 2022 by Muralidharan.R

Fund transfer showing pending (Mobi Kwik) ^Open

I made a transaction of Rs.**,*** on **th April, **** from my SBM credit card. But amount is debited from my SBM credit card but not transferred to receiver account and it still showing pending in transaction. I already made complaint in mobiwi...

Apr 25, 2022 by Somesh R

Mental Torture from Dhani (Indiabulls Dhani Loan) ^Open

Dhani Team are again and again sending mental torture and sending me the threat of LEgal notice With due respect I would like to share that your team is not following the rules and creating lot of mental torture on me for payment as already tol...

Apr 25, 2022 by HMHarsh Maheta

HOME LOAN INTEREST (Oriental Bank of Commerce) ^Open

As per home loan sanction letter CN/***/LOAN/HL DATED **TH Nov **** of ORIENTAL BANK OF COMMERCE has sanctioned me home loan of RS.**,**,***/- for *** month (***monthly and ** month moratorium period) and *.**%p.a.at fixed rate. As per the san...

Apr 21, 2022 by Rajul shrivastava

Chit and Finance company not returning principle and interest (Sree Lakshmi Finance Surabhi Chits Ltd) ^Open

The latest ordeal that I am going through is that, they gave a replacement cheque for ₹ *,**,*** that is mentioned as the first instalment of the settlement. The first instalment was due on **/*/****. They gave a new cheque on */*/** (dt. */*...

Apr 21, 2022 by Keshavan G Gorur

Mutual fund order rejected but refund not yet processed (Groww App) ^Open

I placed order on March **st ICICI PRUDENTIAL nifty direct plan growth of rs *lakhs, got rejected till now refund not done. As per norms, refund should be within * to ** working days. Now more than ** working days, no body gives clarity abo...

Apr 20, 2022 by Kamalakannannadarajan

Extra interest against education loan (Punjab National Bank) ^Open

Hi, I have taken education loan of amount Rs *,**,*** for my post-graduation studies. My PNB loan account no is ******JB********, from PNB branch Purulia (West Bengal). This was made a joint loan account from me and my mother.The sanctioned amo...

Apr 18, 2022 by Abhishruti Mandal

Fraudulent issue (CRED Dreamplug Technologies Private Limited) ^Open

I did a transaction from my credit card via cred app to recepient account. Due to some issue on the recipient end the cred was rejected at reception end but from my credit card transaction was successful and in cred app also transaction was suc...

Apr 15, 2022 by Salma sultana

Google pay has deducted Rs but the credit card bill payment is not reflected (Google Pay) ^Open

I have made my credit card payment of ***** Rs. on *rd April **** from Google pay. It shows that the transaction is successful but the payment is still not reflected in my credit card. On **th April ****, I have raised complaint on Google pay b...

Apr 14, 2022 by Kamal Arora

Money added but not reflected (Fyp) ^Open

Hey I m adding funds in my account so I have send the request on my UPI and the transaction got successful from that side but it's not getting reflected on my fyp app plzz help my transaction ID is ************....

Apr 13, 2022 by Aseem Ashesh

Payment fraud (PayTM) ^Open

I opted for personal loan which I paid before tenure and on same time emi was also deducted for which I raise several concern but it was not resolved it's been * months now....

Apr 13, 2022 by Yash Sharma

Deposited money refund (Sahara Credit Cooperative Societies) ^Closed

I have deposited ***** in Sahara credit cooperative society in **** for the *** months but i did not get any amount with intrest so i requesting to refund my amount with intrest Thank you ...

Apr 09, 2021 by Thowsina M A

Upgraded credit card (IndusInd Bank) ^Closed

On ** feb i had emailed to indusind bank that i did not apply for an upgrade for my indusind bank credit card,but they still charged me **** plus gst in my monthly bill for the upgraded card that i never consented to. when i told them them to c...

Apr 08, 2021 by Puneet jain

RBL bank is asking me to payfor R shield premium which wasn t even started by me (RBL Bank) ^Closed

I’m being charged **** monthly and total premium of **,*** has been charged on my super card without any notice. Please cancel this and refund me my money paid by far...

Apr 08, 2021 by Siddhi Chavan

I want to close my dhani account permanently (Dhani Pay) ^Closed

Hello, I want to close my dhani pay account but dhani pay not letting me do it. No specific mail regarding account closing. I don't have any dues left paid all the amount still i am not able to delete my account permanently instead of this they...

Apr 08, 2021 by Vaibhav Sharma

Go cash fraudsters (Go Cash ) ^Closed

I tried to get online loan and i installed go cash they asked my bank details and they collected ***₹ and there's no response and the app says there's no loan status...

Apr 08, 2021 by Vijay kumar

Mpocket loan harrasment (Mpocket) ^Closed

I have taken a loan from mpocket in July **** and my due date was Oct'****,due to covid I lost my job they synced my contacts list and calling to them,I asked them to give some more time and i will pay along with interest,even though they are h...

Apr 08, 2021 by Chevendra Sai Kiran

Settlement not received (Razorpay Gateway Payment) ^Closed

I have raised a complaint on the portal for almost ** days before and these people have put my account on test mode.I can't able to get my account cleared and my payment is still pending.Please provide a proper justification or reach me out at ...

Apr 08, 2021 by Jothiraman

Refund of cancelled tickets are not getting initiated (PayTM) ^Closed

I got * tickets from Paytm. Just before the date of journey they called me up and said that the ticket is cancelled and it's been more than a week now I still haven't received the refund....

Apr 08, 2021 by Niladri

REFUND MY FIXED DEPOSITE AMOUNT (Adarsh Credit Cooperative society) ^Closed

I HAD FIXED DEPOSIT AT ADARSH CREDIT CO-OPERATIVE SOCIETY, KOTA AND BUT WE DOES NOT GOT ANY RESPONSE FROM SOCIETY AND NOW WE WANT THAT MONEY. SO PLEASE HELP ME FOR TAKING MONEY BACK. THANKS......

Apr 08, 2021 by MEENA BHANWARIWAL

Money not refunded from paytm merchant (PayTM) ^Closed

My Freind send me **** rupee in Paytm merchant account and I refunded the.money but he didn't get a single- rupee ...

Apr 08, 2021 by Roshan Zameer

UPI Google Pay payment failed and money didn t reverse back (Google Pay) ^Closed

Hello Consumer Forum, This is to inform you that I am Dulal Chand Karmakar, Mob No - ***********, Email ID - dulal*****@gmail.com. This Mob no and Email ID are registered with Google Pay account. I made a UPI transaction of rs ***** on *th...

Apr 08, 2021 by Dulal Chand Karmakar

Personal Lone preclosure NOC Later not Providing Me And Every Time RBL Bank Generate a New Amount to (RBL Credit Card Dial For Cash ) ^Closed

I took the personal loan preapprova from RBL BANK CREDIT CARD DAIL FOR CASH loan amount is ****** one lakh seven thousand only and i already paid * EMI rupees ****.** every months i call the customer care and take the information about preclosu...

Apr 07, 2021 by Ramesh Dhan Bahadur Chand

Deposited 625 stellar in my Zebpay address But not received from 3 days (Zebpay) ^Closed

I have Deposited *** stellar in my Zebpay address(GDDLBDK*MPELQT*O*QC*BT**SM*WQKY*PEJ*FI*LQECDEZFTUB*JSKVC) But not received from * days. Below the hash code- https://stellarscan.io/transaction/**fbe*a*****ece*c*be****d******c****d*c******d...

Apr 07, 2021 by Prafull Arjun Kini

Transfer of Amount (Dhani app indiabull credit line app) ^Closed

I have transferred Rs.*****/ by using Dhani app wallet to my SBI account number on **.**.****. After the transfer of amount, it will take *-* hrs to transfer the amount into our bank (as narrated in the app). But ** hrs still the amount is not ...

Apr 05, 2021 by Mohammed rafee

Bank not given my money (PNB Branch sarvya UP Garmin Bank) ^Closed

Respective Sir We have suffered from bank employees they are not given my money I do everything I given RBI but no any response in my father account rupees ****** since **** but they are not given my father so I want help please solve my prob...

Apr 05, 2021 by Sukhdev Verma

EMI Amount is too high (Home Credit) ^Closed

My name is Shiv Charan Agrawal. I took a personal loan from Home Credit company for amount of Rs ****** at the interest rate of **% per annum. The EMI amount was told to me as Rs **,*** for ** months. When I actually thought about it at a late...

Apr 04, 2021 by Shiv Charan Agrawal

Online Money lose My Wallet Paisa Nikal Apps (Easy Pay Pvt Ltd) ^Closed

Sir mere paisa nikal app se **** rupye debit kar liye gaye hai jabki maine nhi kiya hai please aapse se anurodh hai ki mera paisa refund karane me hamri madad kare. Jo ki mera paisa SBI ke account *********** aur IFSC code SBIN******* ye hai...

Apr 03, 2021 by Sanjay Kumar Pal

Cash back received but showing in pending status (PayTM) ^Closed

I have paid money from paytm upi on **.**.****.The cash back received ** rs. Which was not credited in my paytm wallet yet. It is showing in pending status. I have raised a complain in paytm but till date no response come. Please help me in thi...

Apr 02, 2021 by Ashutosh Sidana

Retail (Cashify) ^Closed

I am the employee of cashify my destination was store manager ..and they removed me from the company without any reason ...

Apr 01, 2021 by Satish maharaj

Mpocket harrasment (Mpocket App) ^Closed

I have taken a loan of rupees ***** from mpocket , but due to covidor lockdown I loss my part time job and I am a student so I am unable to pay now , but they regularly calling me many times , and force to pay loan with so much overdue charges ...

Apr 01, 2021 by Anand Bedi