File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Fraud Money Transaction (AU SMALL FINANCE BANK LIMITED RAJASTHAN ALWAR District ) ^Open

Dear Sir/Madam, Greetings. \Mistakenly I Send Rs *****, To Jora Singh, AU SMALL FINANCE BANK LIMITED, RAJASTHAN, ALWAR District. My IOB BANK ACCOUNT DETAILS:- NAME;- B.SELVAKUMAR, ACCOUNT NUMBER:- *************** INDIAN OVERSEAS BANK, MA...

Jan 14, 2024 by B.SELVAKUMAR

Loan was not settled (Cashe Loan App) ^Open

I took a loan with cashe for trading purpose but i lost all the money, i was mentally disturbed by thinking how to pay my loan then after many calls from company i talked to one of their employee about settlement and he ensures me that he will ...

Jan 11, 2024 by Himanshu pandey

Fraudulent activity on Loan by PineLabs Employee (Pinelabs ) ^Open

A pinelab employee has taken *.**lakhs rupees in breakups as advance processing fee for the loan of **lakhs rupees, the amount has been taken personally on the employee account to provide employee discount and make the processing fee as complet...

Jan 10, 2024 by Bhaskar Dey

Paytm not credited my rent payment (PayTM) ^Open

On *th Jan ****, I initiated a rent payment of Rs **,*** using my Axis credit card. The transaction appeared to be successful on the PayTm app, showing "Paid Successfully." However, despite the apparent success, the amount has not been credited...

Jan 09, 2024 by Md Haque

Money View Auto Debit Double payment in Month (Moneyview) ^Open

As per loan term EMI of amount *****/- was auto debited from my bank account on *th Jan, but in email from money view it show payment failed. Next day i was getting calls and warnings of over due amount so i made payment of *****/- on *th by ...

Jan 09, 2024 by Bhushan

RBL Bank holding customer responsible for issue happened on their internal system (RBL BANK LIMITED) ^Open

Unjust Treatment and Financial Strain Due to Bank's Error My transaction, which took place on November **th for INR ***, was not reflected in my credit card statement cycle. Consequently, my credit card statement total amount fell below INR ...

Jan 08, 2024 by Hafeez Rallapalle

Wrong Transferred amount refund from Yesbank (Yes Bank) ^Open

To the Kanchipuram District Consumer Court and Consumer Forum, Kanchipuram Sir/Madam, With due respect, I would like to bring to your notice that, on **.**.****. I had done a wrong money transactions of *****.** Rs from my Icici bank to a UPI...

Jan 08, 2024 by Batakrushna Mahapatra

Money got deducted from credit card but not credited to landlords account nor getting refund from 20 (PayTM) ^Open

I've done a transaction on **th of Dec'**** with order ID (***********) & transaction ID (***************). Money got deducted from the credit card & it didn't got credited to my landlords account not getting refunded back to my credit card. ...

Jan 02, 2024 by Kranthi Kiran

Fraudulent transactions made via mobikwik zip wallet (Mobikwik) ^Open

Fraudulent transactions of ** K were made from my Mobikwik ZIP Wallet between ** to **:** AM on **th of November. I reported them as fraudulent with Mobikwik the same day as soon as I noticed these emails, and once I received a WhatsApp message...

Dec 31, 2023 by Nitin Goel

MPOKKETFIN loan paid but showing active and triple the amount as due (Mpokket App) ^Open

I had taken loan and kept paying on time and taking back new loan if emergency and like *-* months back i paid all loans and did not take back any. My credit score was decreased now I checked there are ** active loans in the name of mpokketfin....

Dec 30, 2023 by Pramoth

Loan pre closure issue (Moneyview) ^Open

Loan ID. ************ I have taken personal of Rs*,**,*** from moneyview by paying more than Rs.**** processing charges. And I want to pre close my loan, they are bringing terms and conditions in between saying that I can't pre close my loan...

Dec 29, 2023 by Bheemappa Bandikeri

Position Squared off One Day Before Expiry with lowest amount than current (Groww Nextbillion Technology Pvt Ltd ) ^Open

i have purchased HDFCBANK ** Dec **** Call Option. on ** December **** *** quantity. at the price of **RS. then on ** December **** i have increased lot by ****. average cost became *.** RS. fast forward to today ** December **** at *:** PM ...

Dec 27, 2023 by Sam Gon

Mental Harrasment (Sbi Credit Card) ^Open

i AM STILL RECEVING CALLS INSPITE OF MAKING PARTIAL PAYMENTS. SAME RECOVERY AGENT IS CALLING AND GIVING ME SAME THREAT BANK IS SAYING THAT THEY HAVE TAKEN ACTION AGAINST THE AGENT WHICH IS WRONG AGENT GIVING FALSE NAME....

Dec 22, 2023 by Sanjay K Khiani

Refund (bharat atm mahagram foundation) ^Open

Bharat atm is aeps company provides money withdraw and transfer service... In June **** bharat atm freeze my all ***** money... Always they give excuse only...

Dec 22, 2023 by MOHD UMAR CHOUDHARY

MENTAL HARRASEMENT (RBL CREDIT CARD BANK) ^Open

Mental Harrasement done by Third party recovery agent. Calling to family members and telling them I have given their numbers as reference inspite of making partial payments, I have been replying their all the calls. kept on calling and used ab...

Dec 21, 2023 by Sanjay K Khiani

Incorrect Bank transfer (Hdfc) ^Open

I have made an incorrect IMPS transaction of ***** from HDFC bank to small fincare financial bank and on the same day I have reached out to bank but unfortunately I have received any such help from them and still no action being taken by them...

Dec 21, 2023 by Abeer Ghani

Paytm bus ticket cancellation issue (PayTM) ^Open

I booked bus tickets via paytm app for travel from hyderabad to shirdi and return.As my plan changesld i tried to cancel the bookings since one week prior to travel date and unable to do it due to technical issue.I raised complaint in app, trie...

Dec 20, 2023 by Shiva Kumar Ramanan

Future Group Fixed Deposit overdue (Future Group) ^Open

Future Group My Future Group Fixed Deposit was due to mature on October ****, however, the maturity amount has not yet been credited....

Dec 20, 2023 by Shyam Kapoor

Financial loss due sbi data breach (State Bank of India ) ^Open

Please note Fraud of **K Rs has happened in my account which is due to SBI Data Breach, Process GAP/ information exchange BAD Customer service, and maybe SBI employee involvement. Let me explain to you a series of activities that happened: Dec ...

Dec 20, 2023 by Ashish mishra

Refund of Money from fraud Account (Yes Bank Limited) ^Open

I am a vicitim of online job fraud and all the accounts given by them was genuine they told. But all the accounts were fraud accounts. And after filing the case and court orders have come in favour of me. After that also its been ** days the ba...

Dec 19, 2023 by Priya Vipin

Refund not credit (One Mobikwik Systems Private Limited) ^Closed

without my permission my credit card amount was debited. I am requesting you to resolve the issue ASAP. ...

Feb 19, 2022 by Prasad B

Refund (Coindcx Go) ^Closed

I made a payment of ***** on CoinDCXGo through MobiKwik upi transaction on *th jan **** but till now they don't refund my money ...

Jan 13, 2022 by Emani Ajay Kumar

Money loss (Mobi Kwik) ^Closed

I have successfully added **** rupees in mobikwik wallet. Transaction was completed but after sometime money is not appearing on my wallet. Money also got deducted from my bank account. Where does my money gone ? Please do my refund....

Jan 13, 2022 by Paras patil

My deposits maturity amount (KOTAK BANK RAJAHMUNDRY) ^Closed

DEAR SIR MY DISEASED PARENTS HAVE LEFT A TERM DEPOSIT NO.************. I HAD CONTACTED THE BANK BEFORE COVID TIME.THEY HAD ASKED FOR THE INITIAL DEPOSIT RECEIPT WHICH WAS MADE ALMOST ** YRS BACK. THAT TIME ING VYSYA BANK HAVE TOLD TO KEEP THE L...

Jan 02, 2022 by SURENDRA KUMAR REDDY PADALA

Refund (Upstox india) ^Closed

today on ** of Dec **** I sell a shear of bajfinance quantity of **. buying price ****.**Rs and sell price **** Rs of one shear it's come** x ****= *****.** Rs. but the upstox credit only ******.** rs and how they can debited *****.** I need a ...

Dec 29, 2021 by nzanthung Tungoe

Amount paid via UPI to COIN DCX but not reflected in Wallet (Coin DCX Go) ^Closed

On **th of december **** , I had made a transaction worth ***** via UPI mode of payment to COIN DCX, due to server issues the transaction took place the next day but the transaction was success and the amount of ***** got credited to recipient...

Dec 23, 2021 by MD Badusha

Money deducted but not recieved in my wallet (Coindcx Go) ^Closed

I Have Made A Deposit Of **** On Coindcx On *th December **** And The Money Has Been Deducted From My Bank Account But Neither Credited In Coindcx Wallet Nor Returned In My Bank Account. As I Talk To Them They Told Me To Wait For * Days And Now...

Dec 22, 2021 by Rahul sharma

CoinDCX rejected my deposit amount but not refunded after deducted from my Bank A c (Coindcx) ^Closed

I've done a transaction via UPI on **th Dec'**. Payment was done but CoinDCX rejected it. As a result of this, my amount Rs. ****/- deducted from my Bank A/c. So, I raised a Ticket *******. They closed it yesterday by giving lame excuses. They ...

Dec 22, 2021 by Tanujit Pal

Cancelled order refund amount not credited (Mobikiwik) ^Closed

I have purchased some good in myntra.com paid through mobikwik wallet. Later cancelled order in myntra.com. I have received a message from myntra that refund amount is credited to mobikwik bank account. But when I check mobikwik wallet refund a...

Dec 15, 2021 by Navaneeswar Rao B

Amount got deducted but not received in wallet or refunded (Coin DCX Go) ^Closed

I Transferred ***INR to my coin dcx wallet on **dec ****, the amount was deducted from my bank account however it’ was not added to coin dcx wallet. It’s been * days now, the money is still not reflecting in coin dcx wallet nor it has been ...

Dec 09, 2021 by Devendra Singh

Home painting no response inflated price (No Broker) ^Closed

i paid Rs**for consultation for my home painting number of confusing,contradiction,different price was stated,quotation was irregular when i contact number of times no one given any proper answer,responses, day robbery of my hard earned money n...

Dec 05, 2021 by yes

Fraud By Bandhan Bank (Bandhan bank) ^Closed

We have been badly cheated by Ms Ruchi Mishra for giving complete wrong information about our current account opening status I applied for current account on **nd November and i was told by Ms. Ruchi that account will open in *-* days. Its b...

Dec 03, 2021 by Puneet Kathuria

Refund not Credited (State Bank Of India ) ^Closed

Myntra claims that the order failed to get processed due to a payment gateway issue & unfortunately, the money debited from my account towards payment of the order has also not been received by Myntra. The same should have already been reverse...

Nov 22, 2021 by Mohak Ranjan

Bajaj not releasing the chequeens (Bajaj Finserv) ^Closed

Bajaj is withholding two cheques which were promised to be released after the loan closure. My loan was taken over by the new property owner, Bajaj asked me to close the first and remainder amount of cheques will be released after the loan cl...

Nov 10, 2021 by Haneef Mandanda Ummer

Money debited from my account (Phonepe) ^Closed

I tried to do a payment to voxya using upi. But there was technical issue and the money was debited from my account, but the payment wasn’t successful. So i had to do it again. After * days I received a mail from phonepe that states the payme...

Oct 21, 2021 by Azam Muhammed

My dispute not settled aafter 72 hours (Wazirx exchange) ^Closed

Wazirx not clear my ***** inr amount dispute after ** hours please help and please clear my dispute...

Oct 12, 2021 by Deenbandu jangid

Digital gold sell but amount not credited27 (Upstox) ^Closed

I was digital gold sell on ** Aug ** but amount is still not credited to my account already ** days over. Ticket Id *******...

Oct 05, 2021 by Dharmendra Kumar

Refund not initiated (Dhani app) ^Closed

refund not initiated for order EP****** waited for long time more than ** days filled complaint in consumer forum...

Sep 29, 2021 by B. Goutham reddy

Unable to redeem mutual fund amount (Upstox) ^Closed

Unable to redeem my mutual fund amount. I have already shared the screen recording video with them but there is no response from the upstox support team. They are ignoring my all emails and messages and I am bearing loss every day. Please supp...

Sep 29, 2021 by Uday Dua

Transaction failed money deducted from Mobikwik order not placed (Jiomart) ^Closed

I have placed the order. My money is also deducted from mobikwik, but payment still showing declined order date ** Sep **** ...

Sep 16, 2021 by Dipanshu Dhingra