How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
Complaint against: Humara India Credit Cooperative Society Limited, Regd office Address: Mangal Jyoti,*** ***/*, AJC Bose Road, Kolkata West Bangal ******, firstname.lastname@example.org, www.humaraindiaccsl.in. we have deposited or invested Rs. *,...
Aug 09, 2021 by Prakash Kumar
On **th July, **** an amount of Rs. ***.** deducted and paid to RAZORPAY SOFTWARE PRIVATE Limited without my knowledge. I did not do any transaction with above mentioned company. It is a fraud and upon enquiry on customer care number of the ban...
Aug 06, 2021 by Bhaveshkumar Navinchandra Soni
I've reached to Goviza Consultants on **th July for Loan as they are providing Loan for aspiring students going abroad. One of there employees Mr Parul and Mr Manpreet has met me and cleared all my doubts about the process. However, They had as...
Aug 05, 2021 by Deepak Kumar
I had availed * loans in ****. One in April and other in December. I paid the amount and April **** was the last month which after clearing the amount for April '**, they suddenly started claiming that they did not receive the amount. They mana...
Aug 04, 2021 by Akhilesh Bharadwaj
Sir, I have deposited RS * Lacs in above mentioned credit cooperative society on ** march **** in scheme name F ** golden double through Sahara India branch Nawada Bihar. It got mattured on ** July ****. I considered sector manager Sahara In...
Aug 03, 2021 by Rajesh Kumar
I had a P*P order with wazirx which went into dipute. They after somedays clarified that the buyer's payment to my account has failed and they are settling the dispute in my favour. But they settled the dispute inthe buyer's favour. Kindly help...
Aug 03, 2021 by KETAKI SAHU
I had open account in Adarsha cooperative society Tumkur branch * years ago and I have kept ***** rupees in savings account and I have * FDs of rupees ***** thousand. after opening account one year after I came to know that it is some fraud fin...
Aug 03, 2021 by Kalakappa Pattanashetti
This is Venkatesh Rajkumar here . On April ** between *:** PM to *:** PM in my Paytm Account Fraud Transactions happened in the postpaid. Regarding paytm postpaid which is worthless and i havent used it easily for the past * months as there ar...
Aug 01, 2021 by VENKATESH RAJKUMAR RAVINDRAN
My name is sushant Chaturvedi and contact number **********. I have paid all the dues of one freedom card and dhani app also showing that I don't have any pending amount but I am getting calls from agent for pay the dues, and when I asked for t...
Jul 31, 2021 by Sushant Chaturvedi
Today I lost on line transaction rs. ***** & ***** from my bank account. I will provide you all the evidence once my case with you I will give you all evidence once my case process with you...
Jul 30, 2021 by Manisha
Hi My wife Pinkey Saxena had done * F.D in Sahara Q Shop Unique Product Range Limited Sahara Company in **** and as per the company commitment they are double my fd amt. In **** but till today I am struggling to get back my hard earned amt., as...
Jul 28, 2021 by Rahul Parmar
On July *st **** Two Quick Transfers Were failed and amount is debited , and i did a third transaction which was sucesful and amount debited. All Tarnsfers done to same person. but for failed transactions amount was not refunded. I am i...
Jul 28, 2021 by Manoj Kumar Lade
My loan details are as follows - Loan account number - P***PSP******* I have taken bajaj finserv personal loan but at the time of loan processing bajaj executive never told me about the credit vidya fees and flexi fee. But after disbu...
Jul 28, 2021 by Pradip
I was not receiving my credit card statements on email and made payments based on sms due amount month after month. when they suddenly asked for a large sum due, I was stumped and asked for the missing statements. they provided that after month...
Jul 26, 2021 by Neetu Agarwal
I paid *** rs to buy UC for BGMI but it's not Credited yet. Transaction ID: ******* Merchant Website: https://midasbuynew.in/ Amount Paid: ***.** Order Date: ****-**-** **:**:** Please Add UC Player BGMI ID : *********** ...
Jul 25, 2021 by Kamal Singh Gaira
I have invested Rs. *****/- in Share Investment of this company in **.**.**** for * years period. I was told minimum **% interest p.a. which is compounded to basic investment i.e. *****/-. Though my maturity period yet to come in next year. But...
Jul 23, 2021 by Rina
Bitcoin India terminating account after price hike Dogecoin other coins....
Jul 23, 2021 by Binay Krishna Biswas
Hi , I am Rajesh B and I have been offered ICICI Swipe machine TID ********. It was offered under the scheme life time free. I have been charged Rs *****. Refer attachment initial setup fee Issue * . They charged me Rs **** + GST *** for...
Jul 22, 2021 by Rajesh B
My winning and withdrawal amount ₹₹***** cheat, and block my id. Without any notice and reason. First banned my account and cheat my ₹***** withdrawal process amount by jungleraja.com online casino. , actually I won total ₹****** . But ...
Jul 22, 2021 by Chandrashekhar kumar
I had applied for a home loan from Bajaj Housing Finance for property that i short listed. There were a lot of email conversations that happened between me and bajaj for this as during the pandemic everything was done online. When everything wa...
Jul 21, 2021 by Suraj Sadanand Shetty
Sir as I am student i took loan from mpocket but due to lockdown I am unable to pay loans they are calling day and night and threatening sir they are charging ** ruppees per day. Due to non repayment my loan goes upto ****....
Jun 22, 2020 by Vivek Tiwari
On **th June Saturday morning I have done a Google pay transaction and the transaction was failed.But they have debited the amount from my bank also.After **days also they are rejecting my request for refund.I have already submitted all the pro...
Jun 22, 2020 by INNINGSON joy
Dear Sir, Please find below the details of my transaction which was done on *th Jun,****. Merchant Key: uKl*dK*W Merchant Salt: RkndcZPBtC Merchant ID: ******* The above transaction does not reflect on the PayU account nor on the portal ...
Jun 21, 2020 by Babu P.S.Moni
I have recharge through paytm but by mistake my recharge has been mobile number ********** instead of ********** reference number is MP**************** Kindly refund the amount ...
Jun 21, 2020 by RISHI GUPTA
Hi Someone misused my aadhar card and driving license and taken loan from ola auto in my cibil report it was updated in the name of muthoot fincrop,ola auto lending partner muthoot fincrop regarding this I have contacted muthoot fincrop but th...
Jun 21, 2020 by Suman v
On **th April, I suddenly had * back to back transactions on my paytm wallet and my paytm balance gets consumed. There was no OTP, no other security check, but the balance got arbitrarily deducted from my paytm wallet. I followed up multiple t...
Jun 20, 2020 by Somnath Mitra
I have ****+ balance in my account and paytm blocked my account. Paytm asked me kyc documents, I have shared * times these documents but paytm closed the case and on new case ask again these documents. ...
Jun 19, 2020 by Adarsh Choudhary
I am being cheated by HDFC credit card with unwanted bills even after closing the card ...
Jun 19, 2020 by Sudharson N
There was dispute transaction on my sbi credit card .I wrote the mail to sbi and no one update. I paid the ammount excluding the dispute transactions which was *** and sbi gave me **** financial charges of it. I raised the concern and at least...
Jun 19, 2020 by Anurag kant
I applied for personal loan on online **** paid again to paid ***** I paid again ***** to paid. I paid **** then I told no balance show the balance screen shot I sent it *** bal is there he ask me send *** also they torchered me to pay . Days...
Jun 18, 2020 by Balling Ganesh goud
I got a call from phonepe person name on true caller Psycho rider(**********) he said indian railways tourism corporation want to return your money **** rupees.and he send some pay option. after that my money is automtically deducted from my ac...
Jun 18, 2020 by Pooja
Reimbursment claimed towards opd treatment taken from Homeopathic doctor to reduce the impact of hypertension of my child suffering from cerebral pulsy/hypertension. The co. has reimbursed the same opd exp. from the same doctor for the year end...
Jun 18, 2020 by Raj Kumar
I got personal loan of ****** from bank but received only ****** in my account they have deposited amount of ***** in wrong credit card without confirming card number and now giving no reply....
Jun 17, 2020 by Mahavir singh Godara
I have made payment on ** of may INR ***/- by Paytm. But till today no response from company. ...
Jun 16, 2020 by ANIL MADHAV HIRWAY
I have placed an order of rs.**** for a mobile phone on paytm mart.payment was successful but I didn't receive any information or even I didn't receive order I'd. So I came to know that this is fraud. I raised a complaint to paytm care they are...
Jun 16, 2020 by Sigireddi Naga Deepika
Dear Team, On *st June **** at *:** pm I was trying to make an online payment of Rs.*,**,***/- for buying laptop from Flipkart. But the transaction could not be completed due to some technical issues. My debit card was charged Rs.*****. It w...
Jun 15, 2020 by Rajesh Gholam
My name is salma khan and i have been investing in adarsh co opeative society for last * years and my total amount was ****** till ** march ****.I have been cheated by this society and i want to claim my money. Please help me out to get back ...
Jun 12, 2020 by Salma khan
.I put order on healthmug and transferred money thro’ Pay U Rs *** on **/**/**.Transaction Id *********.But order is not placed and transaction failed.My money is not refunded....
Jun 12, 2020 by Manivannan
Transaction has been declined but the amount has been debited from the account and not credited to the respective person...
Jun 12, 2020 by Mariyappa S
Hello respected maam/sir I am sheraj from chandigarh, i m persuing my nursing from jammu , i am very disapointed i had paid every amount now hdfc bank is making so many penlty how can i give them , they harrasing me , my father ia labour n we ...
Jun 12, 2020 by Sheraj banoo
How to file a complaint against Company?