File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Refund not received (Razor pay private limited ) ^Open

I placed an order of **, *** rs on a Bombay based website Mainstreet Marketplace on the *th of December and because of the unavailability of the item, my order was cancelled and a refund was initiated the very next day. It’s been ** + days ...

Dec 17, 2021 by Prerak Singh

Refund not received (Usemycards) ^Open

Usemycards is a portal which allows users to order on behalf of other users. I used my credit card to purchase a mobile phone for another user. But the user had misrepresented the offer and hence I asked for them to cancel the order and give a ...

Dec 16, 2021 by Sravan J S

Refund (Investors Clinic) ^Open

We initiated a purchase from Investor's clinic and gave a token advance of ******, but, due to some issue we requested them to cancel the deal and refund our money. But since then its more than a year they have'nt. Also, they took ***** from us...

Dec 16, 2021 by Nitin Sajwan

Refund not initiate (Bajaj Housing Finance Limited) ^Open

BAJAJ EXECUTIVE PROMISE TO GIVE HOME LOAN AT LESS INTEREST THAN EXISTING HOME LOAN OF OTHER BANK TOOK ***** FOR ALL PROCESS THEN AFTER FEW DAYS DISBURSED LOAN ON HIGHER INTEREST THAN EXISTING LOAN I CANCELLED THE LOAN ON SAME DAY OF DISBURSE...

Dec 16, 2021 by MAHESH R AGGARWAL

CRED APP IS DEDUCT MY PAYMENT BUT NOT CREDITED IN MY CREDIT CARD (Cred App) ^Open

My HDFC credit card payment due date is *th November **** and I paid to HDFC Credit Card bill on *st November **** Rs.**** and **** via CRED and my amount is deducted in my BOB Savings Account but it is not received HDFC credit card till today ...

Dec 16, 2021 by DILIPKUMAR MITTAL

DHFL charging exorbitant interest loan on housing without any communication directly reducing princi (DHFL) ^Open

DHFL charging exorbitant interest loan on housing without any communication & directly reducing principal amount from EMI not responding properly when visiting to branch only mail game is going on after * years very negligible amount is reduc...

Dec 16, 2021 by Vrushali

Credit Score Ruined by SBI (State Bank Of India ) ^Open

Due to SBI technical error, my credit score has impacted. SBI guys promised me that they will resolve issue in ** days, but no action taken from their side in last * months...

Dec 16, 2021 by Kailas Ramnath Andhale

ATM debited amount but not recieved and account debited. (Bank of Maharashtra) ^Open

on **/**/**** I tried for withdrawal for **** Rs from Atm, timed out error occured, money debited from account but cash not recieved. taking followup on online Maharashtra grievance files but no use. money not credited yet today is **/**/****....

Dec 14, 2021 by Ashish Ashok Shelar

Refund not being processed (PayTM) ^Open

I bought a flight ticket for my dad on British airways via Paytm but after cancelling it I didn't receive any refund. its been ** days and they are not even giving me any timeline also by when or if at all ill receive my money....

Dec 14, 2021 by VUTLA SANDEEP REDDY

Money Debited (PayTM) ^Open

My transaction was failed at the time of Payment and i have screenshots for proof and after some time money has been debited. I don’t know the merchant coz i have purchased snacks while travelling from the street and i tried to pay from p...

Dec 14, 2021 by Kamal Singh

Deposit Fraud (Parimatch) ^Open

Hi I have done deposit of ***** on **th October and ***** on **st October but they are not deposited into parimatch account and not credited back to bank account.. am doing continuous folllow-up from last ** days but they are always saying e...

Dec 14, 2021 by Srinivasarao Mannem

As my withdrawal Not Credited In My account there for i faces many problem (Upstox) ^Open

As I had requested for withdrawal amount *****.** on Friday **th December and yet not received from upstox. Because of that I had faced Many problems it was said on *nd saturday as per goverment rules bank was closed so it will be credited on...

Dec 13, 2021 by Naeem Patel

Fraud by Bajaj Finserv (Bajaj Finserv) ^Open

The dispute is regarding the Flexi loan account P***PSP******* opened against my name by presenting misleading facts by Bajaj Finserv sales team from ** October **** to **th October ****. It started with Bajaj Finance sales representative Rit...

Dec 13, 2021 by Manjunath K

DDMEX Fraud Settlement not given (Ddmex Exchange Singapore) ^Open

I opened a trading account with DDMEX exchange in Singapore. I started trading in seconds futures with a deposit of ****.** in DDMEX and made a total profit of USD *****. When I claim the money they told , I have to pay personal Income tax of *...

Dec 12, 2021 by Annakesavan Shanmugakani

Not allowing to repay Mobiwick zip pay bill (mobiwik) ^Open

I used mibiwik zip wallet for rs ***. Even though they added rs ** as opening charge, i am willing to pay ***.But the app not letting me repay it. The app showing security password incorrect. I tried forgot password option but showing somethin...

Dec 10, 2021 by Sreejith N M

Fake or fraud loan of Indiabulls dhani on my name (Indiabulls Dhani Loan) ^Open

Dhani personal loan CL******** [ ref:_**D*FpRVA._****F*GM*Fn:ref ] this is not my account only my name and and PAN Card is been used its an fraud the adhar card what I had seen in dhani office is fake the image is not mine this was been cle...

Dec 07, 2021 by Gajendra kachawaha

Refund not received (PayTM) ^Open

On **th june ****, i purchased up a POS machine from their website i.e on monthly rental basis for which their executive confirmed me that i have to deposit total of Rs****/-, as security of device which is refundable when i will return the de...

Dec 06, 2021 by Anshul dureja

EXTREME MENTAL HARASSMENT AND FINANCIAL LOSS EVEN AFTER DISCONTINUATION OF COURSE (Avanse Financial Services Limited) ^Open

My son Deepanshu have started taking coaching from Aakash Institute Dehradun Rajpur Road Branch on ** JULY **** .But he decided to discontinue from the course just after ** days due to medical issue(injury in the eye) and we have sent an email ...

Dec 04, 2021 by Pardeep Kumar

Refund not received (Yes Bank) ^Open

I have ordered phone via amazon on October **, ****. As the intended colour was wrong, I cancelled the order and amazon credited the amount back at *.** pm on their site. Still money not reflected in my yes bank account. * times they raised tic...

Dec 03, 2021 by vipin krishna

Loan fraud cases (Reliance Finance Group) ^Open

Dear sir the staff says **** for proccessing charge,then they say ***** for security deposit,I say to show staff face then show a identity card,then **** for noc charge for rbi total *****,the staff is online you please trace while ...

Dec 01, 2021 by Jaisalbabu

Payment deducted but not credited to other party (Bank of India mishrikh sitapur) ^Closed

Dear sir i have an account in bank of india branch mishrikh sitapur up.my account number is ***************. I hv transfer rs *** from my account to another account no. *********** sbi bank ifsc SBIN******* by amazon pay on ** may ****. I was t...

Jul 17, 2020 by Sunil kumar

Fraud Merchant not responding (PayTM) ^Closed

I paid one merchant through paytm and merchant is no reachable through email or phone number so I asked Paytm help to cancel this Order No :*********** and and also help me to reach merchant through phone number associated with paytm account bu...

Jul 16, 2020 by sandeep rajkumar

Death claim not paying ubi (Union Bank of India) ^Closed

My father Sh. bishamber dass had a KCC A/C in union bank of india. He demise on **/**/****. As he mentioned no nominee in his savings a/c bank employees and brach manager says that they have no knowledge in such a matter. A/c no. is ***********...

Jul 16, 2020 by Narender kumar

Wrong Variant Delivered (PayTM) ^Closed

Paytm has delivered wrong variant of a mobile phone to me. tThey sent the **GB version of a phone although the order was for the ***GB version and the billsays so. They have responded to my complaint by asking for details after which they respo...

Jul 15, 2020 by Dhruv Baheti

Dhokhe se account se paisa nikala gya (paytm payments bank) ^Closed

Sir maine *** rupya ka google pay se payment ki aur o huaa nhi.aur account se balance debit ho gya.esi ke regarding baat karne ke liye internet se google pay ka customer care ka nmbr +************ nikali .aur call kiya jis tarike se hmko direc...

Jul 15, 2020 by Reema devi

Contact theft threatening high interest no response (Quick credit) ^Closed

This company don't have gst/cin number means they're cheating the government . They're hacking their customers contact and sending threatening messages and calls If you're not paid on time they will call and threatening like we will call your...

Jul 15, 2020 by Sankar

Account on hold in 15 days (HDFC BANK OBRA SONBHADRA) ^Closed

...

Jul 15, 2020 by BalGovind Shukla

For fake imposed insurence and deduction of money (Bajaj Finserv) ^Closed

Sir, purchased a laptop through baja finserv with EMI of ****. But in month of april they deducted **** from my account. Due to lockdown i can't complain to them. After lockdown i visited teir branch office and ask them my problem. They asked m...

Jul 14, 2020 by Saurabh kumar

Property paper not releasing (Lic Housing Finance Ltd) ^Closed

Hello sir/mam, I have transferred my loan to SBI from LICHFL in February and all the payments are cleared they have given me date of ** April **** for the documents collection. But due to lockdown I was not able to collect it But after ...

Jul 14, 2020 by Harish Sharma

Broken promises (Kotak Mahindra Bank Credit card ) ^Closed

Due to some Covid** lock down I miss to made maximum payment I do pay minimum amount After this I ll get Statment **th April bank will charge heavy Intrest and GST After this I ll send mail to bank They do promise me pay full balanc...

Jul 13, 2020 by Kiran Kumar Gk

Product not deliveried (RBL CREDIT CARD BANK) ^Closed

I have purchased mobile phone on rbl rewards portal with points and ***** in money from Rbl bank. Its been ** days, they didnt even delivered or shipped. So they are making fool out of me. I have mailed ** times, still they are not responding. ...

Jul 13, 2020 by Prithvi

Amount deducted from my bank account but not received to my friend (Google Pay) ^Closed

I sent money to friend **** last ** days ago ..money not credited to him it's showing processing..no customer care support Upi transaction I'd: ************ Google pay id :CICAgKCp*-YLfw...

Jul 13, 2020 by Nikhil

Paytm fraud (PayTM) ^Closed

Hello sir and madam my sister lost near about ***** on Paytm fraud please help me...

Jul 13, 2020 by RITUPARNA SARMA

Payment Done but No Subscription (tamilhdaudio com) ^Closed

Hi, I have made a payment to tamilhdaudio.com website to subscribe HD audio songs for *** INR. But I am not getting any mail or confirmation from the website. Please help ...

Jul 13, 2020 by Dass

WRONG CASH BACK CODE (PYTM) ^Closed

Greetings, I received ****rs code for online shoping due to use of their service, they did sent the code, but what ever I'm trying purchase from PYTM MALL(only applicable there) its not been accepted for any item. kindly suggest help. ...

Jul 12, 2020 by Sushil Singh

Not received my cashback (PayTM) ^Closed

i have still not received my cashback which is paytm points upto **** for Order No is*********** *:** pm , Jul ** **** i had contacted paytm earlier several times for this issue with all the details attached to it as query no. - ********* , *...

Jul 12, 2020 by tej patel

My Bajaj Finserv EMI Card Were Blocked (Bajaj Finserv) ^Closed

My Bajaj Finserv Card was blocked by the company without any reasons. I paid all the Emi on time, even in the locklown period. Not even a single emi were bounced by my behalf. Also I'm not even applying for any relaxation on EMI. I e-mailed t...

Jul 12, 2020 by RANBIR RATAN KUMAR

Mpokket loan repayment during this lockdown and such crisis (Mpokket) ^Closed

I am a regular customer of mpooket and done a transaction of approximately ***** or above from the start. I am a student and during this lockdown period and such crisis I am not able to pay my loan amount i have told them that i will pay them ...

Jul 12, 2020 by Aman kumar jha

Close of Credit card (Sbi Credit Card) ^Closed

Hi Team, Lot's of times I tried to contact customer care of SBI credit card but tey always says server down. I want to close my credit card but they not responding. Kindly help. ...

Jul 11, 2020 by Sushil Kumar

Money debited but no recharge (Facdorclubs) ^Closed

This is second time I recharge yesterday but still now there is no amount is recharged....

Jul 11, 2020 by Abishek A