File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Slice fraud activity (PayTM) ^Open

Someone called me on from ********** and said he is slice officer. He said that I won reward in their recent cashback contest. He asked me to Share verification code to credit my cashback . By mistake I share him the same. He disconnected my c...

Jan 05, 2022 by GUDIMETLA ANISH

Personal loan cheating (Money bazaar finance ) ^Open

I'm aply for *lak personal loan. Providing officer said the all amounts I'm paid. But no give Loan. Company is cheated me. ...

Jan 05, 2022 by Rajendran k c

My sister have recharged of rs instead of transferring through phone pay by mistake But no Airtel cu (Airtel and paytm) ^Open

My brother have recharged of rs.**** instead of transferring through phone pay by mistake, But no Airtel customer care is helping me here. I need a refund....

Jan 05, 2022 by Rajani S

Personal loan cheating (Money bazaar finance ) ^Open

I'm aply for *lak personal loan. Providing officer said the all amounts I'm paid. But company cheated me. Providing officer said something issues. ...

Jan 04, 2022 by Rajendran k c

Dhani Application Subscription Fraud (Dhani app) ^Open

I have taken dhani subscription and paid *** rupees. After one month I cancelled the subscription because they were not providing much facility also they were charging very much to use there credit line. But they never cancelled my subscriptio...

Jan 03, 2022 by Suraj Mall

FD renewed without consent (Bajaj FD ) ^Open

I hold a FD no ****** with Bajaj finance , this was due for payout on *-*-****, there was no auto renewal and I did not give my consent for renewal In spite of this the fd has been renewed and upon calling customer care they say I renewed it ...

Jan 03, 2022 by clement thomas

Scammed by BitcoinIndia Org (BitcoinIndia Org Sykam Ramakrishna Reddy) ^Open

I would like to draw your kind attention that recently I was cheated by an Indian-based crypto exchange “Bitcoin-India. Org” (BTCI). A well-known personality, Sykam Ramakrishna Reddy is the CEO and founder of this company. I had invested ...

Jan 02, 2022 by Sukhamoy Gorai

Incorrect information forwarded to cibil (Axis Bank) ^Open

Hi team, Bank has updated incorrect information in Cibil which is obstructing me from getting loan. I have already paid the the outstanding amount of the credit card months ago but the bank did not update this information. I have sent many mai...

Dec 30, 2021 by Sandeep Chavan

Hdfc home loan cheated (Hdfc Hoam Loan) ^Open

I got apporval for ** lakh home loan and paid **% to the builder as per terms and conditions. *st disbursement was done for approx Rs. * lakh. This is under contruction building RERA approved. Now builder sent second installment but HDFC bank r...

Dec 29, 2021 by Sumedha dev

I will not order but gift cards genarated (ZestMoney) ^Open

I will use Facebook app I will see an add increases zestmoney credit limit then I entered my zestmoney registered mobile no & otp after I will receive a message Dear Customer, ------ is your SECRET OTP to change your primary Mobile/ Email...

Dec 29, 2021 by Lakkimsetti syam sai

REFUND FOR FAILED TRANSACTION (Upstox) ^Open

REFUND FOR FAILED TRANSACTION...

Dec 28, 2021 by ROMEO MASCARENHAS

Refund not credited (Bank of Maharashtra) ^Open

complaint not resolved and remarked as closed complaint. ...

Dec 27, 2021 by Ashish Ashok Shelar

Facing loss due to insufficient infrastructure on groww (Groww App) ^Open

I bought Bank nifty ***** put option on Friday, which I was supposed to sell on Monday when market opened at a profit of **** but due to technical problem on groww I could not sell it and now I am facing a loss of **** and if i did not sell it ...

Dec 27, 2021 by Saurabh Singh

APY account closed instead of address change (icici bank) ^Open

I had submitted an application for address change in my APY ( Atal Pension Yojana account) to ICICI Bank, Ramdaspeth, Nagpur branch on *-Dec-****. Instead of address change, ICICI bank closed my APY account which was operational since January-*...

Dec 26, 2021 by Ajay Shukla

Payment successful but merchant didn t received any amount (PayTM) ^Open

Repayment of loan amount from my paytm Payments bank account successful but the merchant (RupeeRedee) didn't received any amount. I have repaid the loan amount on due date. Now the merchant started charging late payment charge....

Dec 24, 2021 by SALAM ARUNKUMAR SINGH

Refund not credited (Zefo) ^Open

Ordered a sofa set and it wasn't delivered and when followed up they said they will cancel and refund the money since Nov **th. Order ID ******....

Dec 22, 2021 by Balagopal

Easiest Request Rejected (Upstox) ^Open

Request for grouping of account(s) to your easiest login Rejected by the DP Your request for grouping of account(s) to your "easiest" (electronic access to securities information and execution of secured transactions) login has been rejected...

Dec 22, 2021 by Indrajit Mondal

MY PARENTS DISEASED CLAIM SETTLEMENT (State Bank Of India RAJAHMUNDRY ) ^Open

MY DISEASED PARENTS HAD LEFT * FIXED DEPOSITS IN STATE BANK OF INDIA RAJAHMUMNDRY , . I HAD APPLIED BEFORE COVID MET MANAGER SEVERAL TIMES, BUT NO RESPONSE. NOW I HAD SHIFTED TO BANGALORE KINDLY PAY MY MATURITY AMOUNT AT THE EARLIEST THRU NEFT ...

Dec 22, 2021 by SURENDRA KUMAR REDDY PADALA

Chitfund company not paying prized amount (Akshara Chit Company) ^Open

I'm a chit subscriber with akshara chit fund, alwal branch Hyderabad. I enrolled for a * lac chit and im currently paying **/** months. I have been prized winner for August ****. But company is not paying me giving financial losses of the branc...

Dec 20, 2021 by Kiranbabu Aavula

Payment deposit my account without my information (Express Loan) ^Open

I have received **** in my account but after * days I have received call from express loan u can pay **** .Express loan representative has used abuse language.I am asking I am received **** then why **** .I asked Can you share ur account detai...

Dec 19, 2021 by Syed Arfat

High rate of interest (DHFL home loan) ^Closed

Hi, we took home lone by DHFL with *.** %. but now the rate of interest **.*%. it is very difficult for me to pay EMI. Application No : ******** Amount Sanctioned ( ) : ***,***.** Loan Account No : *********** Amount Disbursed ( ) : **...

Jul 30, 2020 by mukesh verma

Robbery and denied moratorium (Sbi Credit Card) ^Closed

In my creditcard using last four months back and after payment schedule date time corona effected and i lost my job and income last four months i have no job i report to apply moratorium but bank denied moratorium due un ethical reasons i tried...

Jul 30, 2020 by Beniyashim

Non acceptance of 11 th due and non payment of maturity Bonuspayment (Lalitha Jewelers ) ^Closed

I submit that I have enrolled myself and my husband Shri N Murugan under Swarna Bantham Scheme at Ramanathapuram District Branch on *.**.** for Rs.**** and copy of the scheme card is enclosed herewith. I am wondered ab...

Jul 30, 2020 by Chitra. M

Money deducted but merchant didn t get (BHIM) ^Closed

* times money got deduced but merchant didn't get. I tried to contact bhim upi team and they are saying money is successfully transferred but merchant is denying and I can see for those scaned transaction status is failed in merchant account.N...

Jul 30, 2020 by Sajib some roy

Car documents not offered (Indian Overseas Bank) ^Closed

I have purchased our medavakkam branch seized car from M/s. Rasul Agency on last year July. Delivery challan only given to me. But still the documents not transferred to my name and hypothecation also not removed. If any issue about this car p...

Jul 28, 2020 by Prabakaran

I lost my money because of applying of loan in Adithya Birla finance company (Adithya Birla Finance ) ^Closed

I have applied for a personal loan in Adithya Birla finance on **/**/****.after *days some one called and they said that u application is under process and they asked bank details,PAN Card , Aadhar card and one passport size phot after that the...

Jul 27, 2020 by Gangadhar HR

Money invested matured but not received (Aadarsh Cooperative Society) ^Closed

my family invested in RD of aadarsh cooperative society with a cumulative amount of rs******* apprximately all together but due to the scam we are unable to get the money back and we are facing huge financial crisis due to the loss of hard ear...

Jul 27, 2020 by xyz

Fraud Paytm Transfer (PayTM) ^Closed

A man duped me for **** by making me transfer to his upi from my paytm account. Help me as i have not receiving any replies bu paytm support....

Jul 27, 2020 by Ayush Jain

UPI Payment HDFC bank account linked But pin not working I can receive money in this account but c (Hdfc Bank) ^Closed

UPI Payment HDFC bank account linked - But pin not working - I can receive money in this account but cannot send. The msg. I get is NO. OF PIN TRIES EXCEEDED which is not correct. Even I have changed the *-digit pin, still it does not work and ...

Jul 27, 2020 by Gopal Singh Bohra

Excess charges without shopping on sbi credit card (Sbi Credit Card) ^Closed

I see an outstanding payment of Rs*****/ on the card. However I shopping only Rs****/.The bank have changed excess interest. I request Nodal officer on mail to reversal my charges and settlement a charged that I could paid the minimize the am...

Jul 26, 2020 by Chaitanya Bag

Amount deducted on moratorium period (HDFC banck) ^Closed

Hi I applied HDFC LOAN moratorium for my two wheeler (march-August). But july month in my account HDFC LOAN amount was deducted, After i raised a complaint on hdfc website, one of the executive was assured that the amount will be refu...

Jul 26, 2020 by Mugesh Kumar VS

Service not delivered (PayTM) ^Closed

I made a payment through payTM to another user as the user confirmed me of providing a service. The user forced me to use payTM and told me to do the payment. As soon as i did my payment the user blocked me. I asked the customer care of payTM ...

Jul 26, 2020 by Tenzing

Refund not received from Amazon India (Indian Bank Amazon) ^Closed

have ordered a product (Boat Airdopes ***) from Amazon India on **th july.And they issued a refund on **th July but not yet reflected in my bank account. It cost rupees ****.They emailed me that your amount was refunded but still now not yet r...

Jul 26, 2020 by Karthikeyan

Acount se money debit but transection failed aeps (Paymonk ) ^Closed

mai ek aadhaar no ************ hi jo anil saw ke PUNJAB NATIONAL Bank se ***** rupay paymonk ke aadhaar pay se nikashi kiya jo transection failed hua but acount se money debit ho gaya jo abhi tak reverse nahi hua ....

Jul 26, 2020 by santosh kumar gupta

Cash Back offer declined (Hdb Financial Services Ltd) ^Closed

Loan account Number ******** Cash back offer of RS.****/- Refused by HDB. My bank acct has sufficient balance on due date. I gave mandate to deduct EMIs from my account. HDB fails to initiate ECS on due date. It is not my fault. For this...

Jul 26, 2020 by V Subrahmanya Sarma

Gift voucher not received for my spend (HDFC banck) ^Closed

Dear sir/madam On January **th **** I have received a mail from hdfc bank spend rs***** every month from *rd January to March **st and get rs **** voucher of your choice from Flipkart,big bazzar, bookmyshow, lifestyle, yatra as per terms and c...

Jul 26, 2020 by Suman v

UPI PAYMENTS FUND GOT DISAPPEARED (Amazon) ^Closed

had made a upi transaction of Rs. ***/- with UPI Ref. Id ************ on dated **/**/**** via amazon pay, however transaction was failed but the fund was debited from my PNB account, which is still not credited, i have raised the complaint int...

Jul 25, 2020 by SHAHENSHAH SINGH PARMAR

Payment status not updated (Paysense Services India Pvt. Ltd) ^Closed

i had taken loan from paysense after that on every EMI deduction they not updated the payment status on their app and the deduction date is *rd of every month and it was deducted on every *rd date but still every time i have to mail them to upd...

Jul 23, 2020 by sunny tyagi

Membership fees charged (Hdfc) ^Closed

Hello ai have allowed free lifetime hdfc credit card by my company but in recent transaction I have changed a membership fees which is completely unacceptable. I reconfirm by the agent who allotted the cards the card was completely free. Plea...

Jul 23, 2020 by Srishti Sharma

Refund not credited (Central Bank of India) ^Closed

I have purchased an order through Amazon on *nd july **** and canceled it on *rd july. The refund has issued on *th july by Amazon and they told me it will take *-* business days. On *th july they have given me reference id and told me that amo...

Jul 17, 2020 by Prince rajpoot