Zivame - Zivame refund for order number
Sana Kausar filed complaint against Zivame on Apr 16, 2021
I retuned the items and completed their return form. They never refunded my money and now they are claiming following "Re: [#*******] Re: Zivame: Your refund has been processed!
Inbox
Umme Shaziya via freshdesk.com
*:** PM (** minutes ago)
to me
Dear Sana,
Thank you for writing to us at Zivame!
I understand your concern, I would be happy to help you out.
Based on your query, I would like to inform you that as you have updated the wrong account number and the amount has been credited from our end, I kindly request you to raise a declaration form from the bank and share it with us so that we will escalate the issue with our finance team and assist you further.
Thank you for your patience and understanding.
Please feel free to contact us for any queries you might have and I’ll be glad to assist you further.
Zivame values you as a customer and strives to provide a great experience on all your orders and interactions with us.
Thanks and Regards,
Umme Shazia"
I have provided them my bank statement and everything but they are not helping me at all.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
prajwala yelampalle on Mar 5, 2025
Zivame – Zcash not reflecting Closed
As per zivame zcoins will expire in a year so my *** zcoins were expired so zivame told me they will convert it into zcash so that I can use the money they are saying this since Jan *th ****. I have dropped multipl...
Jenifer on Oct 1, 2024
Zivame – Refund of z coinsClosed
I ordered * products with z coins and due to some transaction failure my amount has been deducted as z coins but still not got the refund ,I tried contacting them the customer care is of no use .
Netravathi Chimoji on Jun 4, 2024
Zivame – Refund not received Closed
I haven't received my refund past one month They are asking sms of order delivered successfully but I don't have that phone anymore But I got an email saying the order has been received to zivame
Neha Parveen on Mar 26, 2024
Zivame – Zcoins expiry issueClosed
I have placed a order in zivame.I purchased lingerie and later on due to size issue I returned the order on ** sep **** . I have made payment from my bank account and they refunded my money in the form of zcoins .No...
zubi on Feb 20, 2024
Zivame – Zivame refund is pendingClosed
I have self shipped a few items to Zivame (order no *********) on Dec **th, ****. So far they have not issued the refund. The customer care is a waste They give a timeline of *-* working days every single time. I ha...