DUSHYANT SAUBHARI filed complaint against Yatra on Aug 19, 2020
I made a booking to travel from Delhi to Pune for **th June **** but couple of days before travel I noticed that PNR on airline shows the date of **st June. I didn't request any change so I was surprised to see this. First Yatra.com was not available on the phone to discuss and help sorting this issue urgently so I had to finally book another ticket with some other airline and filed a complaint to Yatra via email. After two months of continuous follow up Yatra says that someone seems to have called airline and changed the booking over the phone therefore I should speak to airline and they will not refund my money. Without any evidence they seem to have come up baseless reason and not refunding my money. Such a pathetic service!! I wonder why did I pay the conveyance fee to Yatra and why Yatra should not refund my money.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

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