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Yatra - Flight Booking not confirmed money stuck

Ashni Anil Kankate filed complaint against Yatra on Dec 20, 2025

I have made a flight booking from Yatra.com on **th december night around ** pm, my amount of rs.**** was deducted, the booking was not confirmed, and they are showing that the ticket is non-cancellable and non-changaeable. I was supposed to recieve call from customer support within * hours but It has been **+ hours, no call, customer care keeps me stuck in IVR loop, not reply to emails on support mail addresses. when I search the booking reference number, they are asking me to make payment again of **k+ for the same reference number, which makes no sense.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Yatra

255

Total Complaints

127

Total Resolved

49.80%

Consumer Satisfaction

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- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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