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Abdun Nabi Sk filed complaint against Goibibo airlines on Mar 31, 2020
As you know, due to COVID-** situation, like others, due to panic situation, I was trying to explore various options to reschedule or cancel the flight which I booked on **th March, ****, booking PNR number UJYDXE, flying date is **/**/****. Eventhough I did not want to cancel it, it was cancelled by mistake through Goibibo chatbot GIA which is fully automated system. I have been trying to reverse it since it has happened but without any luck. As all customer cares are heavily congested I could not reach out to them on time and the ticket was cancelled with all applicable charges. Also tried to contact Spicejet immediately by phone but they have suspended all phone based customer service. I contacted them through email and tweeter but they are not ready to help as the booking and cancellation was done through Goibibo.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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