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Saraswata jit filed complaint against Amazon on May 4, 2021
Dear sir,
I have ordered geekey ecobike on ** mar **** ,order no- ***-*******-*******.price-*****. But upon cancellation of the product they returned me rs **** less . I have called amazon customer service on ** mar **** for cancellation of my order .the product shipped on ** mar **** after I requested cancellation. They assure me of cancellation. I repeatedly called them for cancellation. They assure me and told me to deny the order on my doorstep to cancel . I have asked them if I returned any charges will deduct from the paid amount but they assure me of full refund.
Now customer service is telling they cannot help me .seller has deducted shipping charges. I understand but I have cancelled the order after assurance of Amazon customer service executive of full return on the phone otherwise I haven't cancelled the product. Please check all the call records for confirmation. So please look into the matter and do the needful
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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