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Amazon India - wrong time recevied from amazon

Suchait Sachdeva filed complaint against Amazon India on May 30, 2018

First time in the decade of shopping with amazon, I have had such a horrendous experience. I bought Yamaha NS-SP****BL *.* Home Theater System (Black) approx * months back. Seller sent a different model. I created return and refund request.

Even after seller approved, pickup never happened as twice courier guy came without any receipt of tracking number. twice courier guy came without a suitable conveyance and said will come back again but didn't.

A month later I had to file a claim as that was on **th april. multiple numbers of calls and email exchanged with amazon and seller, and today I received an email from buyer-guarantee that claim has been denied and I can't even find a reason why.

What's wrong with Amazon now I don't know. Consumer court is the only way left now I guess

Seller:
Cart*India SLP (shady seller)
View Returns & Refund Policy
Order Number: ***-*******-*******
Order Placed: ** Mar ****
Order Total: Rs.*****.**

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Amazon India

564

Total Complaints

190

Total Resolved

33.69%

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