Amazon.in - wrong shipment delivered

hello team,

i am rakesh from hyderabad. this complaint is against the e-commerce giant amazon.in, from where, i bought "nikon d**** **.* mp digital slr camera on ** December **** worth Rs.**,***.**/- with order # ***-*******-*******.

on ** december ****, shipment was delivered to me with incorrect item. i received canon binocular instead of nikon dslr.
i was shocked to see the change in item and immediately contacted the amazon customer support to raise a complaint.
my complaint was registered and i was asked to wait for *-* business days for the investigation to be completed. within * business days, my complaint was closed stating that the case is released in favor of amazon and they cannot refund my amount for the wrong shipment.

please find the attached photos and email conversation with amazon team.

i had been shopping with amazon since January **** and also did few major transactions, but never had such experience. I bought i phone * worth Rs.**,***/- in the month of april ****. as my previous purchase was success, I dared to buy dslr camera from amazon itself instead of purchasing it online. amazon india doesn't have the concern to contact me to provide the conclusion of my complaint as i had to chase them for the status update of my complaint. i am not sure where to go now. upon my friends suggestion, I am going ahead with the case-filing with consumer forum and also a police complaint.. please advise how to approach the consumer to register my complaint.

awiating your response.

rakesh ch
********** / **********