Fireboltt - Wrong product

Subject: Complaint Regarding Wrong Product and Color Delivery with Refusal for Replacement

Dear Voxya Team,

I am writing to raise a complaint regarding the unprofessional handling of my order by Fire-Boltt. Below are the details:

Original Order Details:
I purchased the Visionary Black Watch from Amazon. However, the product developed connectivity issues, and I was instructed by Fire-Boltt to send it to their service center for repair.

First Issue - Wrong Product Sent:
Fire-Boltt initially returned a wrong model to me instead of repairing or replacing my original Visionary Black Watch. Despite multiple follow-ups, they refused to accept the incorrect product back.

Acknowledgement and Agreement on Replacement:
After several grievances, Fire-Boltt admitted that the Visionary Black model was out of stock. They then requested me to accept their Oracle model as a replacement. I agreed to this replacement with the condition that it would be in black color.

Second Issue - Wrong Color Sent:
Despite confirming black as the agreed color for the replacement, I received the Oracle model in orange color, which I never agreed to accept. Orange is unsuitable for me.

Current Status:
Fire-Boltt is now refusing to provide a replacement for the incorrect color they sent. Their stance is unjustified, as this issue was caused solely due to their repeated mishandling of my case.

Timeline:

The issue has persisted for over three months since I first raised my concern with Fire-Boltt.
I have repeatedly followed up and have all email correspondence documenting their commitments and mishandling.
Requested Resolution:
I request that Fire-Boltt:

Replace the product with the agreed-upon black color Oracle model, or
Send me the originally ordered Visionary Black Watch.
If neither is possible, I demand a full refund of my payment.
Attached are the emails and evidence confirming my discussions with Fire-Boltt and their commitments regarding the replacement.

I hope Voxya will help me address this grievance effectively. Kindly advise on the next steps or escalate the issue to the appropriate channels.

Thank you for your assistance.

Best regards,
Suganya.