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FireBoltt - Package not deliver and cancelled and no refund provided

Priyanshu Tomar filed complaint against FireBoltt on Jun 1, 2025

ordered a product (likely a smartwatch) from Fire-Boltt through their official platform.
Order ID: *************
I completed the payment successfully. However, the order was automatically cancelled from the seller’s side without any action from my end.

I reached out to their customer support multiple times via email and attempted to contact them by phone, but there has been no valid resolution or assistance provided.

Recently, I received a response from their support stating:
"Our policy does not allow for refunds; we can only provide replacements for eligible items."

Since I never received the product and the cancellation was not initiated by me, I do not wish to accept any replacement. I simply want my full refund as per my consumer rights.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

FireBoltt

23

Total Complaints

13

Total Resolved

56.52%

Consumer Satisfaction

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