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Rahul Verma filed complaint against Pepperfry on Mar 24, 2019
I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Delivery guys packed the goods and took that with them right away. I called Pepperfry and HomeTown team immediately to make them aware of this return. I explained the whole situation and requested them to initiate the refund money to my bank. They gave me a promise - I will get a call from the case manager in **-** hours.
Now, it is * days and more than *** hours, I didn't receive any call from any case manager. It's my hard earned money (Rs. **,***) and I am damn worried about it. Now, I am following up every day with Pepperfry customer service team and they give me false promises that I will receive the call today EOD. This "today EOD" never comes.
I want my money refund in my bank. Please prioritize and help me to resolve this issue.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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