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Sony - wrong product has been sent

Sridhar filed complaint against Sony on Dec 4, 2023

Recently I have ordered Sony Dual sense controller from Vijay sales online site, but they sent me the wrong product when I reported it to customer support, they asked me to return the product, so I returned it after that they never contacted me, If I try to contact them they not responding to me so atlast they received the payment for the product and also product itself, in return they didn't provide me any solution for this issue they literally scammed me and didn't keep up the promise

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Sony

54

Total Complaints

25

Total Resolved

46.30%

Consumer Satisfaction

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