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Vivo India - Wrong preorder sent by vivo

Bhupen Pradhan filed complaint against Vivo India on Aug 10, 2019

I had preordered one phone Vivo s* Diamond Black from Karan enterprise súper market Near Lall Market gate Gangtok east-Sikkim but didn't get the exact ordered phone. I got Vivo s* phone skyline so-called retailer. They are denying for exchange. I then called Vivo they said they have a return policy if the wrong order of same product variant send in colour also so-called retailer they are still denying for exchange. I want justice from you.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Vivo India

8

Total Complaints

2

Total Resolved

25.00%

Consumer Satisfaction

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