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Vivo India - Faulty handset

PARAS KUMAR filed complaint against Vivo India on Jan 16, 2023

I am writing complaint about the hanging, battery fast draining during normal usage, sometime black screen issue and gap between audio and video while using YouTube, Instagram etc. in my Vivo Y** *G handset.

I purchased the handset on * Feb **** and since then I have been facing this issue. I have tried all the troubleshooting steps that I could find online and vivo customer care told me, but nothing is working. As a result, I am not able to use my device properly.Even I have visited the service centre twice but service centre told me that we can't do anything and whenever you face issue, you have to flash this handset.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Vivo India

8

Total Complaints

2

Total Resolved

25.00%

Consumer Satisfaction

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