OYO Rooms - Wrong Description and Misguiding to Customers

SouraBh bans filed complaint against OYO Rooms on Jul 23, 2018

I stayed at Mumbai from** to ** July **** and my Booking ID : VSGP****, I booked a hotel room from Oyo but my stay was worst ever, I didn't get the room **% even as shown to me in pics in Oyo app, even room was not clean, even there are too many insects on the Bed, Ac not working, in morning there is not water in bathroom, Bathroom was type of **'s type like chain flush system. I also tried to complaint to Oyo captain but he didn't help me not even pickup my call and customer care also could not help in this trouble at that point of time. when I claimed for refund they offfering me bribe discount for next booking which is Unethical way to settle. I will Sue them in court also for the legal proceeding under Misstatement and Misreporting Rules. Contact **********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

OYO Rooms

223

Total Complaints

Total Resolved

43.50%

Consumer Satisfaction

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