Royal Oak Furnitures - WORST CUSTOMER CARE SERVICE

Dear All,
Please find the below Mail trail . Starting from **th Dec **** .
As of now there is no proper Response from any One …

Please Confirm once from your END … You People not going to resolve my ISSUE or NOT ?




Mail Sent on **th Dec ****

Dear Team,

I have Purchased the L Shape Sofa on Jan **** in Hyderabad Nagaram Royal oak Show room .

At present it is not Working fine . The seating Cushions are going down day by day from the date of purchase after * Months Both Side Hand rest Side Gap Came . I am unable to Complaint the same due to Covid Situations .

Requesting you provide the Service of my L Shape Sofa ASAP . I am Eagerly Waiting for your Prompt Response .

Please find the attached images

Mail Sent on **th may **** Dec ****

Dear Team,

Please find the below trail mail , I have Send the mail to Customer care on **th Dec **** , I got the mail from Customer care with Complaint ID (*****) on the same Day

After that I got a call from one of the Executive Mr Jagadish and he told to me that the technical engineer was not there he will be visiting on *th Jan **** . I Called so many times till now no body responded . Really such a bad experience I never face this time of problem from any Customer Services. .

Royal oak Mahammad Rasool and His Contact Number **********, I Spoke one of the manger and his Number ********** / ********** I called So many times to these persons Not a single person bother to call back again to me ..

Team this is not fair .This is way to treat the customer . It’s a very Pathetic Service from royal oak

I have logged the call with in a warranty period as per the below trail mail , But almost * months Complete . No Service person neither Visited/Call to me .

Requesting you to provide me the service in In warranty Only AEAP.

If No One is responding my mail within * days I will raise the complaint against on Royal oak Furniture . And Will be sending mails to higher Official’s .

In case anyone is visiting my place for repair the sofa , Requesting you to Send me the Sofa Covers for the same I will pay for the same .

I am eagerly waiting for your Quick and prompt response ..

Mail sent on **th May ****

Dear All,

Requesting you to read my below Trail Mail Properly and give the Solution against my issue mentioned below.

I Hope you guys does not understand are ignore what customer is trying to say,
Read the mail properly, I clearly mentioned that I had registered a complaint on **th Dec with complaint ID ***** (Well within Warranty)
The next day I got a call from your team and was confirmed that a technician is assigned to resolve my issue and shared his contact number,
When I called the technician he replied that he was tested positive for Covid and was sick, hence he cannot visit my home to fix the issue,


Since then I am trying to reach you guys but there was no response from you, Now you come and say its paid service ???????

• Why the hell my issue was not addressed when it was under warranty ????
• Is it my problem that your technician fell ill and could not attend my complaint ????
• Why no one responded to me for these many days ???
• Why none of them checked what is the status of my complaint ID **** which was registered under warranty??????

Complaint ID **** For reference Please find the attached Mails .


This is absolute negligence and will not accept the way you support customers,

So look into my complaint ID **** and resolve my issue @ earliest


NOTE : I was very upset with the conversation had with Jagadish(Mob: **********) was very rude and arrogant, very unprofessional.

Not Only Jagadish , Please find the below mail everyone in Royal Oak Employees are in the same Platform …

Hi Jacqueline before sending the mail to me , From Your End need to Check Previous History of Customer and Complaints are Resolved or NOT ??????????

Simply replying a mail is not the solution without solving the complaints .


Requesting Each One of you in the above Mail Marked to be respond quickly and resolve my Issue without fail .

Document Number : **********
Vendor Code : RMS******
Customer Name : T Manikya Prasanna Kumar .

EAGERLY WAITING FOR YOUR CALL/MAIL ………….

Mail Sent on **th May ****

Team,

* DAYS Completed there is no Revert from any One for the below mail .. Can I Know the Status of my issue .

You are going to resolve problem or Not ??????????? Please let me know .

One of the Technician Came from Royal Oak on **.*.**** , And he also confirmed there was problem in my SOFA .. After that no Response from him also ..

Need Quick from support from all of you … Requeting you to please don’t drag further ..

Mail Sent on **th May ****

HI Jacqueline,

For your Information I didn’t agree , Once again I am Informing you before sending the mail please check with your Manager Mr.Jagdish Whether I have Agreed or NOT??? . If I agree , I will not send the below mail on Saturday **th May ****

Can’t you understand the mail what I have Written . The below mail wrote by me In English Language Only . I Hope you Understood .

I need the Proper Solution without any further remainders …..

Mail Sent on **rd May ****.

Hi Jacqueline,

Almost * days completed no one reverted to me . Either Through Mail/ Call .

You People Still how many days will take to resolve my issue . Requesting you to please don’t Drag on further need to resolve issue by this week end before (**.*.****).

Kindly provide the ETA for my problem .

Mail Sent on **th May ****.

Dear Team,

WHAT IS THE ISSUE IN REVERTING MY MAIL/ CALL

Such a Pathetic response I Never ever seen in my Life Carrier from Customer Service …????????

None of you are bothered to reply nor speaking to me… don’t force me to go legally,

I will ensure to raise complaint in consumer forum in case I don’t get any response,

I got a Call from this Number ********** on **th May **** , And he confirmed that he will give Update with in next ** Hours but almost * Days Completed No Response from him also.

Once again Requesting each and every one in the mail . Need Support from you people to resolve my issue ..

I am Fallowing up with your team from last * Months ( Dec **th **** to Till Date ( May **th ****)). Minimum curtsey is not there for any one in Royal oak Family …….

Mail Sent on *nd June ****.
Team What Happened ,
NO RESPONSE FROM ANY ONE …. KINDLY REVERT MY MAIL AEAP……