Fossil India Private Limited - Watch Service Spare part issue

Srikanth Narasimhan filed complaint against Fossil India Private Limited on Feb 16, 2023

I mailed multiple times service team at Fossil for battery related issues.

Had identified to them that the battery is getting discharged within *-*hrs of full charge.

It was suggested by online team to handover the watch to store service which I did in Orion Mall, Bangalore.

I received a notification that I am issued a credit note. I went to the store to get the credit note and to my surprise I was offered **% I.e., *,***/- owing to unexplained issues.

There is no clarity on why they issued a credit note. I also pointed out that I purchased in **** which happened to be peak COVID hence extension of warranty should be applicable and I should rather receive full refund if spares are not available.

All I get is an email from service team that this is best value of credit possible due to lack of serviceable spares.

I like to get my full refund credit note on this account which I believe to be is workmanship issues or issue with the product.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Fossil India Private Limited

Total Complaints

Total Resolved

25.00%

Consumer Satisfaction

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