Swiggy - Was showing off but full amount was deducted

Akash Bhatia filed complaint against Swiggy on Nov 3, 2017

I made an order from the restaurant (order no.- **********) which was there on the page 'offers near you' showing a discount of **% flat on all orders. When I made the payment, the amount deducted from my account was that of the total bill amount and not the discounted one. Tried to speak to the customer care executive, but she was not ready to believe me that the said restaurant was giving any discounts. After some time, when I myself tried opening the link of the said restaurant it was not showing any offers. This is not a fair practice towards your customers. If the issue is not resolved asap, I will make a further complaint to the proper authority being a lawyer myself. Awaiting your assistance.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Swiggy

1950

Total Complaints

1004

Total Resolved

51.49%

Consumer Satisfaction

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