Kunal Swami filed complaint against Amazon.in on Oct 14, 2019
I ordered a DJI Mavic Air drone from Amazon.in during the great Indian festival. The amount I paid was INR *****. However, I was shocked to receive * toy helicopters (just worth INR ****). The delivery was performed on Oct **, I raised a complaint to Amazon.in customer care, sent them pictures through email, they said they will investigate and come back after *-* days. However, I have not received any update on my issue. They even cancelled my refund/return request saying that it will be processed only after their internal investigation. Given the significance of the issue, I am very disappointed with Amazon.in support team. I have wasted lots of time and faced mental trauma because of this order from Amazon.in.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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