Lufthansa Airlines - Ticket cancelled but refund not received
Abid Bhabhrawala filed complaint against Lufthansa Airlines on Aug 21, 2024
I have booked a flight from Mumbai to Bologna through lufthansa website, PNR No. M****Z. As I was not sure of the travel I bought a refundable ticket. Then I made the cancellation of the ticket on **rd July **** and I was told by their customer care officer that I'll receive the refund within ** working days. Today it is almost a month and I haven't heard anything back from them. I called them again today and I was told that for some reason the refund has not been issued and I have to email the refund team on esales.delhi@dlh.de for further enquiries on what is causing the delay. I immediately did that and now I have looked up all over the internet that people are making similar complaints and they have not received their refund either. This is very worrisome as my ticket cost **k and it is quite a big amount.
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