Lufthansa Airlines - Compensation Required

Booking Reference - *EAAG*

The original flight which was booked by us from Yatra on Swiss Airlines were cancelled. After multiple calls we rescheduled our original flight. When this rescheduling was done, we had not done any hotel bookings or anything else. However, now again our flight is cancelled (Paris to Mumbai).

For getting rescheduled flights again we had called up the customer care many times. However it seems our numbers have been blocked by the airlines customer service. We had to contact the customer service number through other mobile number to contact them.

After crazy number of calls, we finally could connect with the airlines customer service agents. However only to be disappointed to not get a flight for same date of my return journey.

My hotel bookings for **th night in Paris is already done (since the same is mandatory for my Visa application). However, now I am suffering loss of time and money because of this rescheduling.

I won't be able to explore Paris and will also be charged for one night stay in Paris when I won't be there.

I am neither been offered a ticket in any partner airlines or even upgrade. There is simply no compensation offered for the cancellations we have suffered (that too twice).

We have been highly disappointed with the services of the airlines. This is absolutely not how a customer is treated.

We booked the flight tickets almost * months ago only so that we can get better rates and good deals only to be suffering losses because of the airlines. This is not at all acceptable.

Please ensure we are compensated adequately for all the losses and the hardships faced by us.