Online Legal India - They are not providing refund

I applied for a GST certificate service in September **** and paid in full. Since nobody contacted me for weeks, I raised a complaint asking for a refund because clearly, no service was being provided.

Only after I demanded my money back did your team suddenly start calling, asking me to submit one document after another. I clearly told them I no longer wanted the service and only wanted my money refunded. That’s when I was told my refund would be kept on hold for one year as per “company policy,” and only after that I would get it back.

Now, after patiently waiting and following up again, I’m being told that the refund will never be issued and that my money will stay with your company forever. This is absolutely unacceptable. On phone calls, your staff themselves admitted the refund would be processed, but now I’m hearing the complete opposite.

It feels like my money has been trapped with you for nothing, and I’m being taken in circles with false promises. This is pure harassment and a breach of trust. I need my refund processed immediately — not held back by arbitrary policies and misleading statements.