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Soumya Ranjan Pati filed complaint against Indian Railway ( Irctc) on May 16, 2024
I had booked a Tatkal e-ticket in South Bihar Express for Tata to Rourkela journey dated * may **** bearing PNR No. **********. On *th May afternoon I received a message that train's departure from source Ara had been delayed by * hours. As I had to urgently join office on *th May, I booked a ticket in ***** SHM LTT express and returned to Rourkela on *th May night only. On *th May morning I filed TDR for refund as train was running late by more than * hours. On ** May I received the message that TDR request has been repudiated as passenger has travelled. As I had already reached Rourkela on *th May night, it is impossible for me to have undertaken the journey from Tata to Rourkela on *th May morning.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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