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Karan Kothedar filed complaint against Indian Railway ( Irctc) on Sep 20, 2025
My ticket was booked from Lucknow to Jammu on Train No. ***** – Archana Express, with journey date **/**/****. As per railway rules, the chart should have been prepared at *:** PM one day before, since the train departs before *:** PM the next day. However, no chart was prepared till the morning of my journey.
When I contacted *** Railway Enquiry, I was informed that the train had been short-terminated at Ludhiana. To confirm this, I visited the Lucknow Railway Station enquiry counter, where the staff also directed me to check the display board. The board clearly showed that the train was short-terminated till Ludhiana. The staff further advised me to file a TDR for refund, which I immediately did.
However, to my utter shock, in the evening I checked the train status again and it was shown as running normally till Jammu. Because of the incorrect information shared by official enquiry sources, I could not board the train and had to cancel my travel plan
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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