IRCTC - Tatkal Ticket Refund not given even when Train Route is changed

Manjusha Jayam filed complaint against IRCTC on Sep 26, 2019

I have booked a ticket from Bangalore to Ballari (PNR: **********) for HAMPI express to travel on **th September.
At the time of booking it allowed me to book to BALLARI.
But the train has been diverted and it is not going to Ballari.
So, I have cancelled the ticket and tried to to file TDR, but it is not giving me option to file.
Even when I contacted customer care they are just saying "No refund will be granted on cancellation of confirmed Tatkal ticket."
I would agree to this if I have cancelled the ticket with my personal reason. How am I responsible if the train route is changed and when it is not going to my destination itself.
Please help me in getting my money back.
It is not only about my money but about huge number of passengers who will be facing same situation.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

IRCTC

193

Total Complaints

Total Resolved

45.60%

Consumer Satisfaction

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