Apple - System performance slowed down since 2018

Apple ID: +************
Mobile Number: +**-**********
E-mail: ujjwalkaushik***@gmail.com
Product: MacBook Pro mid ****
Product Serial Number: C*MQ**SXDTY*
Operating System: Mac OS Catalina **.**.*
Issue: System performance slowed down
Physical Damage: No
Recent Case Id: ************ October * ****
Earlier Case Id’s entertaining the same issue: ************, ************, ************

My MacBook has slowed down a lot. It takes ** mins just to open up. The safari isn’t responding and so does the other apps. Every app takes about * mins to open up say it be FaceTime, Finder etc.

The issue is ongoing since **** and it is still unresolved as of today. I had called the Apple Support multiple times but every time they waste my *-* hours by asking me to follow troubleshooting steps. There after ask me to wait for ** hours and see the improvement which I have never seen in two years. Now the Apple support team asked me to go for MacBook Servicing which is ** Kms from my home and when I had called them, they informed with that if there is no physical damage they would charge Rs **** for servicing the MacBook. Being a college student, I couldn’t afford the servicing fee and moreover I can’t afford going to such far place.

Now what I’m looking from Apple Support is that since the issue is been unresolved for about * years from their end, so I request them to provide me with an exception by either providing the Mail-In option at my place or provide me with some document to waive off my Servicing Fee.

Like literally I never expected this from Apple. I know that you people have the best of products and I have been using them since long but if you would hamper customer’s experience than trust me it will deteriorate your image in longer run.

I request you to please resolve the issue asap else I have to go for other forums to get justice.

Thankyou