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Magnatek Enterprises filed complaint against Symphony air cooler on Jun 6, 2026
We purchased a *Symphony Silenzo *** Air Cooler* on ***-May-***** from *Netmart, Dwarkapuri Colony, Punjagutta, Hyderabad, vide **Invoice No. ***, for a total amount of *₹**,*** including GST**.
At the time of purchase, we relied on the product specifications available on your website, where the air throw is mentioned as *** feet*. However, after installation and usage for *hr, the actual air throw appears to be significantly lower than the specified performance. The cooling effect is also not satisfactory and does not meet the expected performance of this model.
We have already raised a complaint/ticket: *HY************, but unfortunately there has been no proper response or resolution so far.
Product details:
Model: Symphony Silenzo *** Air Cooler
Date of Purchase: **-May-****
Invoice No.: ***
Serial No.: ****EK*******_****
Dealer: Netmart, Hyderabad
Ticket No.: HY***********
We request you to kindly arrange an inspection immediately and provide a suitable resolution. Since the product is not performing as per advertised specifications, we request a *replacement*. We are also willing to upgrade to another Symphony model with higher cooling capacity and pay the price difference, if applicable.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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