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Moosa filed complaint against Swiggy on Oct 26, 2021
SWIGGY Order date: **/**/**
Order Value ₹ ***
The SWIGGY delivery guy didn’t have the change of ₹ *** when I offered him ₹ ***.
The SWIGGY chat executive called me and assured me the change of ₹ *** will be provided to me instantly in the form of a voucher which I can use it for my next order within ** days. And I thought the matter was resolved, until on Oct **rd I checked my SWIGGY app and realised instead of ₹ *** I was provided with only ₹ *** . And all these days no one from SWIGGY had informed me until I went in the app after * days. However, when I contacted them , I was transferred numerous times, without any resolution. My several attempts to have my concern escalated failed until I threatened to expose this on social media, that’s when their executive from escalations team called me on Oct **th and assured me that he will personally look into my case and have it fixed within a few hours.
However till this date, my issue still remains unsolved, and no communication from SWIGGY whatsoever.
Just a thought, will SWIGGY execute an order, if the order value is not paid in full at the time of delivery ? Then why should a consumer wait, to get the change for over a week .
Please BEWARE OF THIS SWIGGY SCAM
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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