PayTM - Swiggy created PayTM account

I placed an order through Swiggy on Sunday, **th November **** from my PayTM Wallet. Rs. *** got deducted from my Canara Bank Account and it said that it was redirecting to the application (Swiggy). As it took forever, I had to cancel the transaction and initiate another one through my other debit card of HSBC and Rs. *** got deducted from the account. This time again, I had to cancel the transaction as it failed to redirect to the Swiggy Application. It was only later that I realized that this happened as the contact number updated on Swiggy which is a Bsnl number and differs from my payTM contact number which is an AirTel number. Need the money refunded at the earliest as I do not have a payTM wallet linked to my BSNL contact number and Swiggy has conveniently created a payTM wallet without my permission and deposited my debits there. Exactly a year ago, in January ****, a transfer from my friend's account to mine was deposited into the BSNL payTM wallet and when followed up for a refund, they obliged to do it. But now for some strange reason claim that it cannot be done and that I have to do my Kyc for the Bsnl PayTM wallet that I neither created nor need and give them the permission to close the account which was in the first place opened without my consent. Need someone to own this up and do the needful right now.