Agoda - stay worst feeling

Hi Team,

I have booked hotel from Agoda * booking id
*. Booking id: *********
*. Booking id: *********
*. Booking id: *********

On **th April , after getting confirmation mail only i called to the property that we're reaching , the property manager said we are over occupied .
Hotel Manager (Mr. Rishu Raj) they are not allowed to check in and said they won't take online booking , you can pay here i will provide and that two * times more the rate of room.

If you are not able to provide proper service why did you post there is hotel in yur App that too with so many notification & promotions.
Then i contacted agoda customer support through chat , i requested them to reallocated but they have find me any similar kind of alternative .
We were entire family travelling to all India with senior citizen, kids along with us.

As communicated with agoda customer support i took alternative property which costed me very high , due to this my full trip was wasted.
You guys don't know we were roaming here and there for *-* hours , I don't know whether you will consider anything serious or not about your customer satisfaction, time , feeling , money.

Your team member sent me mail to send invoice after your stay we will look into refund. No they are saying we have cancelled the booking and refunded and someone say's invoice is not valid , every other person is sending mail blindly.

Even i took alternate property as per your advise and i have told so many times don't cancel my booking to agoda customer support.

I have all proof of chats and original invoice of alternative property, I have completely lost my mental
stability. My work was also hampered due to this situation.

Agoda Customer Service is not listening now , although i have to reallocate or refund me the difference amount.
Here I am attaching some conversations and invoice which includes checkin/checkout date , no. of persons, Total Amount, Billing Name , Billing Address
Kindly take necessary action on it