Urban Company formally Urban Clap - spoiled my Jaguar Fittings and tiles of bathrooms

This is the fact finding of Urban Company/Clap;
I opted for options
*: Intense Deep Cleaning for * bathrooms and (**th Dec ****)
*: Move in Cleaning for * bathroom. (**th Dec ****)

The URBAN Company personnel have spoiled my Jaguar Fittings and tiles using Acid and Glass Paper+Knif type of things. As per the specification and commitment by the URBAN Company, these personnel are professionals and equipped with all tiles cleaning machines and properly defined liquid. Unfortunately, these personnel were local labour type of persons having neither such defined necessary liquid nor machine. And took * hrs and spoiled all bathroom fittings and tiles.

I called up the URBAN Company Customer care executive, Mr. Rishab has come on line to whom I reported all such incidents and asked him to immediately replace all spoiled jaguar fittings and tiles etc. He ignored me and said will talk to cleaning personnel and get back to you. They never ever called me nor took any action for replacing etc. For their sack they give only miss calls which are not recalled.

I strongly request your goodselves to take proper actions on so called URBAN Company and delist as well as cancel license to ensure such things should not repeated with other customer(s)