ACT FIbernet - Slow Interent Speed

Respected Sir/Madam,

My ACT fibernet speed is ** to ***Mbps. I was promised a *** Mbps plan and paid the amount too. I raised the complaint on *th December **** . Instead of solving the issue, the service team closed the complaint by the day end . I have raised multiple complaints/service requests(details enclosed below). But the ACT team is keen on closing the complaint without actually fixing the problem . I have been a loyal customer of ACT since **** . But now I am being cheated on the grounds of higher speeds. ACT customer care giving false promises of fixing soon . I am a Surgeon . Yesterday Mr Mahalingam(Field Technician), called up when I was in hospital operating on a patient . My subordinate answered , asked to call later . Instead of calling later , Mr Mahalingam closed the complaint . How inhumane this is ? Is this the work culture in ACT Corporate Office ? Seriously I am sad at the state how ACT as degraded. Please do the needful .

*. Complaint/Service No. - SR **************/ SR**************/ SR**************/ SR**************/SR **************
*. Name - KARTHIKEYAN
*. Mobile No. - +**-**********
*. Email - cruix**@gmail.com
*. Connection ID - ************

I don't know whom to ask . Please help .
Thanking You

Karthikeyan
+**-**********
cruix**@gmail.com