Manikiran Garela filed complaint against Flipkart on Oct 3, 2022
I've ordered a TV(offered price by the seller - **,***.** rupees) on Flipkart during Big Billion day sales on **th of September. The order took * days for packing and finally, there was an update of shipping and promised delivery date was **th September(last day of sale). So, he delayed the order by *-* days on **th September and mentioned the same will be delivered. But, on October *nd he cancelled the order without proper reason and intimation to me. Intentionally he delayed the order by * days, so that the sale is completed, then he cancelled the order.
I contacted Flipkart customer executives multiple times and no one provided the proper resolution. Each customer executive told different reasons that the seller has cancelled the order. Few of them were,
*. Sales state misroute(Instead of going to exact location he went to some wrong address).
*. He called you on delivery, but you did not respond and the seller cancelled the order. (Honestly I haven't got any calls on primary and alternate numbers. Can check the call records as well)
*. *** TV were present and you were the ***th customer. So, he doesn't have the stock and he cancelled it.(How the shipping was updated if he does not have the stock?)
*. The product was damaged during the shipment, that is why he had to cancel the order.
These are the few reasons they were telling and asking me to place a new order for the new price(which is **,***.** rupees). For the seller mistake, Flipkart CE and Grievance team(Sajid/ Sajith) did not help me to solve the issue. Instead of negotiating with the seller, Flipkart is trying to negotiate with me.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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