Zomato - Scam of simpl payment

I hope this email finds you well. I am writing to bring to your attention a concerning incident regarding an unauthorized transaction that took place on my Simpl account, resulting in an order placed on Zomato. I kindly request your immediate assistance in resolving this matter as quickly as possible.

As a Simpl user, I recently received a notification stating that a transaction was made on my account on */*/**** at *:**:** pm IST, totaling INR ***.**. According to the information provided, the payment was successfully processed on Zomato, and the order ID associated with this transaction is ZTD-**-C*BCA*DFD***C.

The delivery address listed for this order is as follows:
Pushpendra mansion flat *, *st Floor, Railway Colony, Santacruz West, Mumbai.

I have reason to believe that this transaction is unauthorized, as I did not initiate or authorize any payment or place an order on Zomato on the mentioned date and time.

Given the urgency of this situation, I kindly request your immediate attention and cooperation in resolving this matter. To expedite the investigation and ensure the appropriate action is taken, I kindly request the following:

Identification of the person who placed the order: Please provide me with the name and contact number of the individual who placed the unauthorized order using my Simpl account.

Refund and account resolution: I request an immediate refund of the amount debited from my Simpl account due to this unauthorized transaction. Additionally, I urge you to take the necessary steps to secure my Simpl account, ensuring that no further unauthorized transactions occur.

I understand that instances like these can cause inconvenience to both Zomato and the affected user. Therefore, I kindly request your prompt attention to this matter to rectify the situation and safeguard the security of my account. Please keep me informed of the progress made in this investigation and provide me with a resolution as soon as possible.

I appreciate your understanding and cooperation in handling this urgent matter. If you require any additional information or documentation from my end to assist with the investigation, please let me know, and I will provide it promptly. I look forward to your swift response and a resolution to this issue.

Thank you for your attention and assistance.

Yours sincerely,

Utsav Khandelwal