Vodafone India - Roaming charges more than 2.7 times the preset credit limit

While roaming internationally in Jordan in November, **** (**-**), there was inadvertent switching on of data roaming on my Vodafone sim card (this was used as a spare sim due to the lack of a roaming pack for this particular country) due to which ** MB in background data was used inadvertently. This led to a total bill of Rs. ***** (with taxes). Considering that there was a preset credit limit of Rs. *****, services should have been automatically barred when usage crossed that amount (give or take **-**%). However uasge was allowed upto ***% above the credit limit, defeating the whole purpose and meaning of a credit limit. Since this was a spare phone and my main usage was from my airtel sim, this number was not even with me the whole time so there was no intentional usage. Still Vodafone keto allowing billing upto exorbitant amounts. They claim that it's not their fault that their local partners take so much time to inform them of usage, leading to a delay in Vodafone informing us (in this case, ** - ** hours). My stand is very simple. My contract is with Vodafone. It is their duty to ensure that rampant bills are not generated which far far exceed the preset credit limits. If there is a delay in partner reporting, that's a problem between them and their partner. In this case there was a genuine case of the roaming button accidentally being left on. My damabage should be limited to what my credit limit is and we have been more than willing to pay the same. But Vodafone insists on the full amount and has tried to absolve the of all responsibility despite appealing all the way to their appellate authority via email and phone.